#outsourcing

Ship it all to ITC but…..

1. They don’t care about the brand.
2. They don’t care or know how to serve the athlete.
3. They’re not awake when their customer (the biz) is.
4. They work bare minimum and are not proactive.
5. Laying off long time Fte sec folks who gave their all but had horrible leadership and a lousy product and vendor to work with is cold. Accenture su-ks….
6. Sales and innovation su-ks so definitely cut, but creating jobs in ITC for folks who will not be held accountable for anything is a money su-k.

Apparently Centene is outsourcing Fidelis Retention responsibilities to a third party called “Fortuna” as some kind of pilot, claiming it’s to “offer additional options” to members for enrollment/renewal. This is while Retention reps have been begging management to hire more staff, lighten the load, etc. I have a bad feeling about this.

I think it’s time for the fed to stop doing business with XRX hopefully putting SB, the EC, and the company out of their respective misery. We have sent so many jobs offshore that there should be a penalty.

The University of Vermont (UVM) Grounds Crew has been laid off. Nine workers are affected by this decision. UVM Facilities Management announced the move in a February 20 email. The university stated the change aims to improve efficiencies with private contractors. Union representatives believe the layoffs are retaliatory after prior grievances.

Burlington, Vermont

https://vtcynic.com/news/uvm-grounds-crew-laid-off-in-favor-of-private-contractors/

Does anyone know the long term plans for Tailored Branch Support? Will it also be outsourced at some point or will it be a long-term position at EJ?

I hear all of IT will separate from ConocoPhillips and be in sourced as InfoSys employees.

I write this as a user of QuickBooks, not as an employee. I'm an accountant. QuickBooks has been my lifeblood. Over the past 5 years, this software has been absolutely destroyed. What was simple has become complicated. What was efficient has become slow, clunky, and unresponsive. The A.I. features are an absolute joke, introducing so many errors that have to be manually fixed. The interface screen used to so intuitive, but is now a confusing mess. Function buttons that were on the front screen are now buried under 3 levels of menus. And glitches... now so many glitches. Transactions are lost. Saved items miraculously disappear. Many of my clients have experienced payroll tax issues.

You can tell the coding was outsourced to engineers in India. Total cr-p design.

Customer service is an absolute joke. Foreign people who can barely speak english reading canned responses from their "Intuit Customer Service Book".

This company is going down. They destroyed a great product. Outsource your engineering to a 3rd world country and you'll get 3rd world results.

Questions for HR reading this.

1. Are they planning on doing a mass layoff of remote employees?

2. Is there any truth to the shift of sending more positions overseas?

3. What are we not being told?

https://www.reuters.com/business/media-telecom/us-agency-considers-limits-telecom-foreign-call-centers-requiring-english-2026-03-04/

I'm being dragged into a project to help prepare a consultancy to take over a major compliance job.

This consultancy has never done a good job in my experience.

I'm soooo sure they're going to succeed this time though. Zero percent chance of incoming lawsuits after this.

Cigna is moving to dismantle the trucare pre-authorization department. Eventually, all pre authorizations will be doing through Evicore. In the near future, trucare won’t exist and evicore will be managing all of Cigna’s preauthorization.

Are they so stupid to think AI or somebody in India or wherever can replace that?

With the implosion of the FIS contract handling the TA known as Project Condor, the take back of CS will be completed soon, date uncertain, due to the remaining Retirement and Shareholder skills being serviced at FIS until after the tax filing deadline. They are waiting to be notified by FT that they have the staffing trained up to take all calls. So far, they don't. The panic is spreading, hiring has been haphazard. Workday's AI tool has not been successful in capturing the applications of all tenured staff wanting to come back. Many have received rejections. Managers do not have the capability to retrieve their applications leaving many in limbo. The entire five year drama has cost FT highly experienced/knowledgeable staff to other companies. A TA that was operating efficiently was outsourced to save money. The whole thing is FUBAR.

tgs seems to have too many ineffective people. they hire and promote friends and family, then outsource most of the work. when things are not delivered, they blame the outsourcing partner insted of taking responsiblity. some vps show very low maturity. we need to remove those vps and the cio... and focus on skill based hiring.

There have been numerous rebadging (moving functions and the people that support it to a contracting firm) over the last few years, significant ones with Infy, HCL, and Cognizant. I'm hearing it's coming again, on and off shore.

Anyone have any details on the areas impacted?

We're all going to be laid off as soon as the company possibly can do so, if not sooner, because we're all being replaced via automation, off-shoring and outsourcing. I'm just grateful to have the nice termination package per labor contract for when the inevitable day comes when my position is surplussed.

Did you know that United is licensing AI software from Amazon? This software allows call center representatives in other countries to speak, and it alters the tonality and accent of the voice. This is to prevent American citizens from knowing they are speaking with a representative overseas.

The AI takeover to move jobs overseas is already happening. You just don’t know it yet.

Sit back, relax. We will continue to contract out all the actual work. Do a bit every day, just to stay in shape, everything else will be contracted out.

I think all our customers and as well as our biggest complaints is the outsourced customer service. We need to bombard the next pulse survey with complaints. They are inept , incompetent and are not helpful

1. They'll be global
2. US layoffs to be executed in Q4. Other regions usually take longer for legal reasons.
3. Exact US timing likely to be around 3/20 earnings. I heard people say both before and after.
4. PHK teams with members in ITC or PTC are likely to be fully outsources (MG spoke of this).
5. Management to be flattened. Expect fewer directors with more direct reports.
6. Nike is expanding the ITC office.
7. Outsourcing part of the mix.

What else?

Once certian projects are finished they will lay off the rest of that department and let L T I take over. Congrulations on working yourself out of a job. HR will mostly be replaced by a computer. Get used to talking to a machine.

Middle management will be gutted.

They won't be needed since LTI has their own management in place. Projects will be downsized further and support groups dismantled and/or gone. Operations you aren't safe. They are looking at you. Anyone who is of retirement age will be next. If you have several complaints in your file you will also be gone. There won't be anyone left at cpchem except for a few in corporate.

In Legal Affairs this week, 11 people most of whom are in their 50’s and women with pensions. They are outsourcing their jobs to India and hiring a few of them to teach their jobs to and manage their Indian replacements. Of course if you are one of the ones they hire back, you will get a demotion to a lower job grade level.
Is this happening in other areas?

Corning Inc. is outsourcing a distribution center. Ryder will operate this facility. The center is located in Eastern North Carolina. It spans 780,000 square feet. Corning Inc. is also expanding other operations within the state.

https://www.bizjournals.com/triangle/news/2026/02/24/corning-inc-edgecombe-facility-layoffs-ryder.html

Aravind/ Blanchard’s org “flattened “‘even more.

Aravind is the one leading the effort to outsource to India- FYI

Rogers is laying off nearly 100 internal IT support staff. This work will be redirected to an unnamed third-party vendor. The vendor reportedly plans to rehire most of the affected employees. The cuts impacted technical roles across Ontario, Quebec, and New Brunswick. These layoffs follow previous job reductions by Rogers and other telecom providers.

https://mobilesyrup.com/2026/02/20/rogers-laid-off-100-internal-it-workers/

A trio led Cigna’s grand scheme,
To dissolve the American dream.
Eder, Koka, and Cordani’s new plan,
Sent tech jobs to HIH in a far-distant land,
While the locals ran out of steam

HCL Tech is planning layoffs at its Lakeland office complex. Nearly 100 employees will be affected by these changes. The company functions as a vendor. It is tied to Marriott Vacations Worldwide's outsourcing strategy.

https://www.bizjournals.com/tampabay/news/2026/02/19/hcl-tech-layoffs-lakeland.html

Another American company with 85% of its ‘team’ in low-cost countries and 3 confused dudes in the US pretending to be the HQ. Not really an American company anymore—just a flag of convenience for venture capital. 🇺🇸 in name only.

This isn’t AI!! They’re just outsourcing all the calls. Thanks Dan! I’m really happy you decided to employ some contractor.

Lets be real here. Customers use bank services. These services seem simple to the customers. And in fact, are a tiny part of what goes on behind the scenes. I say this to remind everyone (if needed) that all the BS, discrimination, unfair dealings, crooked management, outsourcing, d-mb RTO rules, etc. - don't matter. They don't matter if the customer is unaffected. Its all under the rug so to speak. Until things get so bad that bank services are impacted, John Q. Public is oblivious and it all doesn't matter. Except to us. And it is continually ground into our psyche as the bus runs us over again and again. Stay at WF long enough, and one could easily be damaged goods emotionally. It really is that bad.
Thanks chainsaw, you've really done a number on WF. You have made a "difference". Now can you move on, please?

This practice is so rampant among other big banks, tech, and other Fortune 100 companies. https://www.youtube.com/watch?v=t5fXrPMGM5E

Companies today have seen the challenges with the US economy due to the ongoing tariffs.

Very quietly though have you realize the backlash against the American worker? Canon USA Inc. is holding it against the American workers by continuing to layoff and outsource to contractors in the Philippines.

In addition, we have not received one publication from corporate that didn’t mention the tariffs. The continued downsizing of the American working people is a direct response to the American government.

The company is currently being investigated in Melville for their layoffs that may result in the loss of the tax breaks they received when we moved our corporate HQ.

Canon USA Inc. knows they need to be here for business but doesn’t want to play ball with the people of our country. It’s a sad reality but you may be the next move they make in what they label as a right sizing due to the economic climate.

I simply can no longer trust this company because I feel that I am a targeted employee because I am American.

What does DW have against employees operating assets? Are employees really that bad? Seems like they can’t give up operating assets fast enough.

• Guyana operated by not us
• Mozambique will be the same
• why not apply the same model to PNG?
• why not apply the same model to Permian?

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place

Nothing I have seen in my time at Dow backs this statement up. With the scheduling roles being outsourced, who in their right mind would apply for this.

Hopefully you guys can see a pattern
https://www.youtube.com/watch?v=t5fXrPMGM5E

Anyone hear where the 4500 will come from yet? I have heard central logistics will take the brunt of the cuts since what they do is ripe for outsourcing.

Outsourcing sounds good on paper until you have to redo everything because it was done wrong. The cost of poor quality is way higher than the payroll savings. When will they learn this lesson?

https://www.eisneramper.com/insights/tax/halting-international-relocation-employment-act-1225/

“ As drafted, the HIRE Act would create IRC Sec. 5000E, which would impose a 25% excise tax on any “outsourced payments” paid to a foreign person who performs services that benefit U.S. consumers. The tax would not be deductible under IRC Sec. 275. It would also disallow companies from deducting any of those outsourced payments under IRC Sec. 280I. Penalties to pay any excise tax would be increased to 50% a month and would not be subject to the 25% aggregate penalty limitation under IRC Sec. 6651(a).”

As a fomer employee i feel like the DIRECTV is lying to employyes and customers. As a 22 year employee, I helped develop new talent and hung around until June 2025. I loved my job and my boise team, but I have to say as I tried to find issues to surface about poor customer experience it all.came back to the Philippines that took my Job. Im glad I was about to find a new opertunity with a great culture that brought back jobs from the Phillipines. Bill morrow and AT&T sure fu---d up DIRECTV to the point of no return. Im glad I'm out and know the ship will continue to since as boomers die off.