#automation

All I wanted know was how much home phone is with our discount.

All your DOS’s saying that it isn’t going to replace your job. Go ahead and open copilot and ask it if it is going to replace you. Directly- no it will not. Indirectly yes, it will. It will scale how any man hours are really required per transaction. That is how it will “replace” you. It will allow AT&T to scale back on its retail footprint, converting ATTR to AR. Hilarious. Watch out for how it is measured. There will be KPI’s for it, don’t be fooled. It won’t directly replace you. It’s a measuring tool to identify if your location is actually needed. Have fun with the trainings and push back and ask what the intent of the measurement will be. They won’t know what to say.

Kitchen Design is being moved to RedVest in the new fiscal year. Anyone in the stores will be doing kitchen design with RedVest AI. All Sales Specialists will be affected as some positions will be ELIMINATED!!!
Marvin couldn’t wait to replace Store Level Jobs with AI !!!

Opinion by Ivy Grace

A $20-an-hour worker has rent, groceries and bills to cover. A $10-an-hour robot has one big selling point for employers — it costs half as much to get the job done.

As artificial intelligence advances, Microsoft co-founder Bill Gates warns that workers could face a race against machines with no clear plan for what happens when they lose.

"The people who need the most time are the ones who have the least," Gates wrote in an essay published on his Gates Notes blog in August. He pointed to "the accounting worker who’s replaced by a bot or the $20-an-hour worker who loses their job to a $10-an-hour robot," warning that society isn’t doing enough to prepare for the upheaval ahead.

AI Could Wipe Out Jobs Faster Than Workers Can Adapt
Previous technological revolutions gave workers time to adjust. As farming jobs disappeared, generations moved into factories, offices and other industries. Gates argued that AI presents a different challenge because it can perform cognitive tasks that once required human intelligence.

Law, customer service, medicine, software and manufacturing are all exposed to the technology. Gates warned that the transition could unfold over a decade rather than several generations, with new jobs potentially failing to replace the positions lost.

Young workers have particular reason for concern. Entry-level jobs help people gain experience, build skills and work their way up. But if AI takes over those positions, the first rung on the career ladder could become harder to find.

Gates cited research showing employment has already fallen among young workers in occupations especially vulnerable to AI, while older workers in those fields haven’t experienced the same decline.

The disruption may not stop at office desks. Gates expects advanced robots to begin competing with humans on certain physical tasks, including construction and hospitality, by the end of the decade.

"Unfortunately, right now we are not preparing for it," he wrote. "There is no plan to ease the entry into the AI era."

Companies Have Every Reason To Keep Cutting Costs
A business doesn’t have to set out to eliminate jobs to end up doing it. If AI and robots can deliver the same work for less money, the financial pressure to adopt them could become difficult to resist.

Gates described a chain reaction. One company automates, cuts expenses and lowers prices. Competitors then face pressure to follow or risk losing customers. If established businesses hesitate, startups could move faster and gain an advantage.

As AI becomes more reliable, companies may have less reason to pay employees to check its work. Gates warned that these market forces could accelerate automation, leaving fewer good jobs and concentrating the gains among a relatively small group.

Gates Wants AI And Robots Taxed
Gates also said that the tax code can tilt the playing field toward machines. Employers generally pay payroll taxes on workers’ earnings, while qualifying equipment purchases can often be deducted as business expenses.

His proposed response includes taxing AI computing and robots, then using the revenue to support retraining and strengthen the safety net. Gates said he has backed a robot tax for years, though any policy would need to avoid slowing beneficial uses of AI, including cheaper medicine and education.

He doesn’t expect economic and geopolitical competition to slow AI development around the world. That makes preparing workers for the consequences even more urgent, in his view.

AI’s Growth Creates Opportunities Beyond Chatbots
The AI bo-m is also creating opportunities for companies supplying the infrastructure and tools behind the technology.

American Power Gen focuses on power plants designed to serve AI companies. As data centers require more electricity, the businesses supplying that power are becoming part of the broader AI buildout.

Bito is developing technology designed to help AI understand the code it generates. That addresses a challenge as businesses increasingly use AI in software development.

Everyday investors curious about AI’s growth beyond the big chatbot names can explore opportunities open to anyone willing to do the research.

Automation could move faster than retraining programs and new job opportunities can keep up. For companies, the incentive to cut costs is already clear. Gates’ warning is that the people bearing the consequences may be the least prepared for what’s coming.

https://www.msn.com/en-us/money/economy/bill-gates-says-a-10-an-hour-robot-could-replace-the-20-an-hour-worker-there-is-no-plan-for-what-comes-next/

The Bank of England's latest report indicates that artificial intelligence has had a minimal effect on overall UK employment thus far. While AI adoption is not leading to significant layoffs, companies are becoming less likely to hire new staff or replace departing employees. This trend is expected to persist as AI-driven productivity gains continue to grow. Firms anticipate that a portion of these future gains will be realized through maintaining smaller workforces. This subtle shift in hiring practices may go unnoticed if only overall unemployment figures are monitored.

London, England

https://www.resultsense.com/news/2026-11-06-boe-ai-slowing-hiring-not-firing/

As banks' compliance teams face a growing deluge of alerts, they need to distinguish suspicious from legitimate behavior quickly and confidently. Chartis Research has again named SAS a Category Leader in its AML Transaction Monitoring Solutions, 2026: Quadrant Update.

In Chartis' latest evaluation of the industry's 49 foremost providers of anti-money laundering solutions, SAS® Anti-Money Laundering on SAS® Viya® earned best-in-class ratings in four of the report's seven capability assessments.

Chartis also recognized SAS' advanced capabilities in workflow automation; solution packaging and deployment; and speed, volume and performance.

Two empty skycrapers
Only one employee left inside

It's 2030, every job has been automated. Facilities issues are handled by robots. Desks are empty. Nobody from security staff to janitors to executives are left. All of the doors are locked. The lights are on. A.I. took over all parts of business function or the jobs have been outsourced, but those went away as well. The company is still around, profits and stock are trading really high, but none of the staff are needed any more, executives don't need to hold meetings for anyone, all but one person is left.

That person is me and I'm not sure how they overlooked me, I don't do anything, but I'm still getting paid.

My job is potentially being eliminated. Two years of golf and automating repetitive work. I prefer to think of it as preparing the position to function without me.

Traditional white collar jobs are being transitioned to AI roles without the premium pay. They started by asking people to use AI for presentations, reports, notes but now they want people to use it to automate their job to eventually put themselves out of a job. Two issues here. Demand a pay raise NOW. Ask HR to adjust your salary to AI adjacent roles in the workforce

Headcount doesn’t usually “bleed out” overnight. The warning signs show up long before the announcement.

At BNY, the biggest red flags are already visible: headcount declining without major layoff announcements, growing hiring in lower‑cost hubs like India and Poland, jobs leaving without being backfilled, office consolidations, constant reorganizations, and leadership talking nonstop about efficiency, operating leverage, automation, and AI.

None of those things automatically mean layoffs, but when they all show up together, it usually means restructuring is already happening behind the scenes.

The pattern employees keep describing on this forum is simple and unavoidable: fewer people, more work shifted offshore, more automation, more role consolidation, and fewer opportunities for experienced U.S. workers.

By the time a formal layoff is announced, the process is often well underway. The strongest signal isn't a press release or WARN notice It's watching headcount quietly shrink while leadership continues talking about transformation, operating leverage, productivity, and efficiency gains.

Don't expect any public communications from BNY. In fact, the last publicly available U.S. WARN Notice was from the Jersey City location in January 2024 for only 62 positions. Leadership won't ever describe these as "layoffs" but as "outcomes of the business."

Looks like Leadership will continue to be force feed us a strict Word Salad Diet. The Transformation Playbook says so.

https://www.gadgetreview.com/the-ai-layoff-experiment-is-backfiring-and-companies-are-quietly-rehiring-humans

Nearly 19% of U.S. workers report being replaced by AI and later rehired.
Thirty-two percent of organizations that dismissed AI-replaced workers had to rehire staff.
Returning workers demand pay raises, job-security guarantees, and AI transparency before agreeing to come back.

Survey data from SHL, Orgvue, and Challenger, Gray & Christmas document an emerging reversal pattern and its costs. The findings suggest some employers may have reversed or reconsidered AI-related workforce cuts sooner than expected. SHL, a talent assessment firm, has identified what it calls “AI rebounding”: employees replaced by AI who are subsequently asked to return by the same employer.

"AI Rebounding" new buzzword term #1462242432 .... LOL ... id--t MBA's with FOMO wrecking their workforce. COOOOLLLL

As many as 2 billion artificial intelligence (AI) agents could eventually be deployed globally, with AI writing half the code, according to Sriram Raghavan, general manager of IBM Software India and Software Innovation Lab.

https://www.business-standard.com/companies/news/ai-will-create-more-software-transform-developers-roles-ibm-s-raghavan-126110201332_1.html

folks, the news about the early retirement should be a wake-up call for everyone in tech. that's roughly a third of the workforce, and whether it's voluntary exits or layoffs, the message is clear. msft and other companies are looking for ways to cut costs while pouring billions into AI & data centers (and automation). I think this trend is only going to accelerate.

my 2 c... first know your severance package and exactly how long you can survive without a paycheck. second keep at least 6 mo of living expenses saved. 3rd update your resume and linkedin NOW, not after you get laid off. finally start building your prof network outside your co. talk to people and contribute to open source, share your projects on github (very iportant), and build some credibility before you actually need it.

stop collecting useless certs and start building real AI projects. build something - a RAG app, an agent, or some automation thatsolves a problem. employers want to see what you can do not just what courses you've completed. Having a solid portfolio and knowing the right people can make a huge differnce when you're suddenly looking for work.

if you're on H1B, you need to take this even more seriously, you don't just risk losing your paycheck, you risk uprooting your entire family or whoever depends on u: your kids, your home, your immigration status, everything can be affected. i'd say put 10x the effort into networking, saving money, and preparing backup options. don't assume your co will protect you. the biggest mistake is thinking you'll deal with all this when it happens. by then you're already behind. the job market is changing FAST, and being loyal to one company isn't a career startegy anymore. Build your options now!!! even if your job feels completely secure. not trying to scare anyone, just sharing some practial advice.

the uncertaintity in tech isn't going away anytime soon and being prepared is a lot better than scrambling after getting that unexpected meeting invite.

AT&T is embracing AI, but are we helping build technology that could eventually eliminate our own job?

This restructuring isn’t over. Notice how leadership announced names being moved around, but no actual plans for how teams will integrate, collaborate, or operate?

Round 1: Restructure leadership. Eliminate positions, flatten layers, and position the organization for the board.

Round 2: Consolidate teams. Why Q1? Year-end financials will be finalized, 2027 budgets and savings targets will be clearer, and leadership will have had time to identify overlapping roles. That could set the stage for another wave of cuts.

Round 3: Standardize and automate. Streamline processes, eliminate duplicative work, and build a leaner operating model with fewer people.

Watch Wall Street, not just internal communications. Earnings calls and investor meetings are where executives signal cost reductions, efficiencies, and margin targets. Those commitments create pressure to deliver, and headcount is often a lever!

By the time employees hear about the next round, Wall Street may already know the financial strategy behind it.

The E.W. Scripps Company has announced significant workforce reductions, eliminating 431 positions across the organization. This move impacts local stations, including Cleveland's ABC affiliate, News 5 Cleveland. The company stated that the cuts are primarily related to traditional newscast production and station operations. These changes are part of a broader strategy to adapt to evolving news consumption habits. Scripps aims to become an AI-powered broadcast journalism company through automation and restructuring.

Cleveland, Ohio

https://www.cleveland.com/entertainment/2026/10/layoffs-hit-news-5-cleveland-as-parent-company-scripps-cuts-431-jobs.html

Denver7 has eliminated at least 28 positions as part of a larger company-wide effort by E.W. Scripps. This wave of layoffs contributes to a total of 850 job cuts across Scripps this year, representing nearly 20% of its workforce. The company states these reductions are a strategic move to adapt to evolving news consumption habits across various platforms. Affected roles were primarily in traditional newscast production and station operations, with on-air talent remaining unaffected. Scripps is also creating 100 new roles focused on field reporting and community engagement.

Denver, Colorado

https://denverite.com/2026/10/28/denver7-layoffs/

Im really tired of the constant lectures about how wonderful AI is and being pressed on how we need to submit ideas to the company on use cases and things about our job that can be automated and done with AI. Whats the benefit if I spend a minute of my thought on this stuff. Being eliminated sooner? At Cisco I guess you can argue that will be a benefit but would it double my bonus or even get me a 3% raise at the end of the year? He-l no. Figure out the cr-p yourselves or put an AI geek on each team to take care of it and quit jamming it down our throat! This sh-t may be the company goal but it sure isnt a goal of mine.

Artificial intelligence is significantly reshaping the technology workforce, leading to substantial job cuts across major companies. Microsoft, Oracle, and Amazon have all implemented significant layoffs, with Amazon even planning to replace a large number of jobs with automation. Meta has also considered drastic workforce reductions, and other tech firms like Block and Intel have followed suit. Experts predict that AI will continue to displace workers, particularly in coding roles, potentially leading to widespread unemployment. The current trend suggests that these AI-driven layoffs are far from over.

New York, NY

https://247wallst.com/investing/2026/10/27/is-tech-on-its-way-to-500000-layoffs/

E.W. Scripps has implemented layoffs at its Milwaukee television station, TMJ4. Over a dozen employees were affected by these workforce reductions. The affected roles primarily included behind-the-scenes positions. On-air talent was not part of this latest round of cuts. This action is part of broader organizational changes within Scripps.

Milwaukee, Wisconsin

https://www.jsonline.com/story/money/business/2026/10/27/more-than-a-dozen-laid-off-at-tmj4-as-scripps-embraces-ai-automation/92465858007/

sales r u enjoying having to upload all info to online system to replace ur job thx to Scott Katie Kyle etc? Are you rdy to be replaced coz vp plan is joke?

They need to fire Katie and Kyle now! They are the most h0rrible le@ders joke and cook and link all bad

Microsoft is implementing voluntary exit plans to manage its large workforce in the age of AI. This strategy aims to encourage employees to leave and potentially reduce management positions that AI could perform. The company's stock performance has been strong, partly due to increased revenue per employee as headcount has decreased. Other tech giants like Meta are also cutting staff and investing in AI to boost efficiency. Experts predict further outright layoffs at Microsoft in the coming year.

Redmond, Washington

https://finance.yahoo.com/video/decoding-microsofts-ai-workforce-shake-up-are-more-layoffs-coming-140738828.html

The E. W. Scripps Company has initiated a new wave of layoffs and buyout offers across its local television stations nationwide. This action is part of a larger strategy to reduce employment costs and manage the company's significant debt. Employees in technical, IT, and broadcast engineering roles have received layoff notices. Unionized newsroom staff are being offered buyouts due to existing agreements. These cuts coincide with the company's increased adoption of automated news production techniques.

Cincinnati, Ohio

https://thedesk.net/2026/10/scripps-begins-new-round-of-layoffs-impacting-technical-news-production-roles/

People working on AI things at the bank say execs are discussing how many jobs they could replace before showing the agents can handle work across Wells Fargo’s older systems. Is your team testing agents on limited tasks first? What results are being measured before staffing decisions are made?

AGI Market is projected to grow to $27.8 billion by 2030 with a CAGR of 32 percent.
Artificial General Intelligence could independently solve problems without human intervention. So something bigger will happen within next few years where most job role will be eliminated . This will happen for sure

• 3,500 jobs eliminated: American Express plans to cut approximately 5% of its global workforce.
• Profits surge 28%: Q3 2026 net income reached $3.71 billion, despite planned layoffs.
• Revenue grows 9%: Quarterly revenue climbed to $20.06 billion, reflecting strong customer demand.
• AI drives restructuring: Executives cited automation, efficiency, agility, and preparation for artificial intelligence.
• $336 million restructuring charge: The company recorded significant costs associated with organizational changes.
• Customer spending increases: Average quarterly cardmember spending rose 5% to $6,375.
• Earnings outlook improves: American Express raised its full-year adjusted EPS forecast to $17.60-$17.90.

https://americanbazaaronline.com/2026/10/24/american-express-to-cut-3500-jobs-despite-28-profit-surge-490669/

Amex is eliminating 5% of its global workforce and taking a $336 million restructuring charge, CEO Stephen Squeri told analysts Friday on the company’s third-quarter earnings call. The firm had almost 77,000 employees at the end of 2025.

Chief Financial Officer Christophe Le Caillec told CNBC in an interview that the restructuring was to make American Express “leaner, more agile, and also to prepare for AI. So what we’re doing here is to reduce layers and increase spans of controls, so that we can automate and take advantage of AI in the coming quarters and the coming years.”

Goldman Sachs economists forecast that artificial intelligence could displace approximately one in eleven workers in the U.S. This displacement is expected to accelerate during economic slowdowns rather than immediate recessions. Historical data shows that automation-related job losses are cyclical, intensifying when the economy weakens. Companies tend to restructure and reduce labor costs during downturns, a pattern observed across decades of technological shifts. Therefore, significant AI-driven layoffs are anticipated to coincide with future recessions.

New York, NY

https://fortune.com/2026/10/22/goldman-sachs-forecast-how-many-jobs-lost-to-ai-9-percent/

https://thebaynet.com/fire-rips-through-verizon-facility-in-waldorf-damages-27-vehicles-and-causes-3-8-million-in-losses/

One wonders if there were any fire alarms triggered to NOC/on-call folks as 'most' facilities would have systems designed to send an alert for something like this? Unless the system was never properly tested for alarm.

Cutting humans and 'replacing' or outsourcing to save money looks good on spreadsheet - how will explaining what happened and getting these vehicles replaced look on a spreadsheet? AI was supposed to be superior for most all job duties, including writing poems to everyone's wife.

Active employee here - I usually don't post here but I'm tired of all the lyes from TA the new x heads are worse than the old heads, and at least one generation behind, but to see TA there with King LP lying about a product they know won't sell and won't launch for a year is a whole new level of dumpster fire. If they listened they could spin off my ff core for at least 300m that would allow for further automation investments. Outside of my ff nothing really matters that's what everyone in vegas and Nashville were really talking about ty.

The 10/13 earnings call included a statement that employees in operations, customer service, technology and risk should examine closely. Scharf described AI agents capable of performing work in call centers and operations sites. His point was that a large company can deploy technology across a much wider workforce and achieve greater benefits from the same investment. This matters because Wells Fargo is already operating with substantially fewer employees.

THE WORKFORCE CONTEXT

September 2025: 210,821 employees

September 2026: 194,369 employees

That's 16,452 fewer employees over one year, approximately 7.8%.

And Wells Fargo's headcount has declined for 24 consecutive quarters, according to management's six-year statement.

WHICH FUNCTIONS DID MANAGEMENT DISCUSS?

The October earnings call described AI applications across several areas:

1. Software development: Faster coding and autonomous agents where appropriate.

2. Customer service: Automation of common banking activities.

3. Operations: AI agents capable of performing work within operations sites.

4. Cybersecurity: Identifying vulnerabilities and accelerating code development and testing.

5. Risk management: Simplifying existing processes.

6. Underwriting and complaints: Accelerating response times and routine workflows.

7. Financial-advisor support: AI tools that reduce routine administrative work and improve information access.

These are applications management discussed. They are not a confirmed list of departments scheduled for layoffs.

HERE'S THE REAL QUESTION

If AI reduces the time required for routine tasks, what happens to the employees who previously performed them?

There are several possibilities.

The bank could redeploy employees into higher-value work.

It could increase output targets while maintaining existing staffing.

Or it could allow departures to go unfilled as automation takes over portions of the workflow.

All three are possible. Actual decisions depend on the business.

THE CFO'S MESSAGE MAKES THIS MORE IMPORTANT

Discussing 2027 expense planning, Mike Santomassimo said:

"we expect every part of the company to drive meaningful efficiency."

He also explained that next year's expenses would reflect continued efficiency work, investment needs and salary inflation.

Questions:

Ops: Are AI tools reducing staff requirements or simply increasing transaction targets?

CS: Are service expectations changing as more routine customer tasks are automated?

Tech: Are faster coding tools being used to justify larger delivery commitments?

Risk: Are manual reviews disappearing, or are employees still responsible for checking automated output?

Nobody can confirm individual layoff decisions from an earnings call.

But when management identifies specific work AI can perform and simultaneously expects companywide efficiency, employees should be asking where the staffing assumptions are changing.

Sources:

October 13, 2026 earnings call:
https://www.benzinga.com/news/26/10/62329932/full-transcript-wells-fargo-q3-2026-earnings-call

Wells Fargo Q3 workforce and AI analysis:
https://www.grindhotline.com/wells-fargo-2027-job-risk-q3-2026-headcount-ai.html

Torani CEO Melanie Dulbecco believes layoffs are a choice, not a necessity, for companies. She has led the syrup brand for 35 years, growing it from $700,000 in annual revenue to over $800 million. During the pandemic, the company faced financial challenges but chose to avoid layoffs by cutting expenses and pivoting to online sales. Dulbecco emphasizes that building resilience and momentum comes from a united team. The company also uses automation and AI to enhance, rather than replace, its employees' roles.

San Leandro, California

https://www.businessinsider.com/torani-ceo-says-layoffs-are-a-choice-2026-10

It feels like Nike is pushing everyone to use AI so they can figure out how to automate as many roles as possible. Eliminate those roles and then those at the new India campus will be doing a majority of the workload.

The high-risk, high-cost Eliza project directly threatens BNY's expensive workforce with aggressive layoffs as RV faces intense pressure to protect operating margins. Because he cannot easily cut its multi-year, multi-billion-dollar AI infrastructure contracts, human capital represents the primary variable cost lever. If Eliza fails to smoothly transition from an expensive, high-maintenance experiment into a reliable utility, or conversely, if workers successfully train the platform to achieve full autonomy, RV will resort to swift, ruthless domestic headcount reductions and offshore remaining oversight to cheaper global hubs to offset rising tech expenses.

Williams Sonoma secretly fired 1100 people on 9/23/26. Performance Analysts, Managers, Voice of the customer analysts etc. This was done because they want to transition the whole company to AI which includes customer service and chat. They publicly announced that 70% of all Otto (Chat Ai) interactions don’t go to human. That number is a flat out lie when it was actually more like 27%.

Can AI get to a point where it can generate a GDS when it's given the specs ?

Can they start with the Palo Alto office?

For health insurance corporations looking for a turnkey product to calculate health provider settlements, the selection depends on whether you are analyzing fee-for-service (FFS) reimbursement contracts, processing complex bulk provider payments, or needing a data extraction layer for your core adjudication system.
The industry's leading turnkey software options specialized for health plan/payer settlement calculations include:

1. Milliman Dynamic Reimbursement Modeler (DRM)
   The Milliman Dynamic Reimbursement Modeler is a highly specialized turnkey solution built precisely for healthcare provider reimbursement negotiations, calculations, and contract management.

• Best For: Payer-provider contract settlement modeling, reimbursement parity analysis, and fee-for-service contract calculations.
• Key Capabilities: It allows health insurance corporations to input complex reimbursement terms alongside claims data to assign expected payments, reduce manual workflow errors, and provide audit-ready traceability documentation.

1. PLEXIS Healthcare Systems (Quantum Choice)
   PLEXIS Healthcare Systems provides turnkey financial administration and revenue reconciliation platforms tailored for commercial health insurance corporations, Medicaid, and Medicare Advantage plans.

• Best For: Core claim administration, daily provider payment settlement processing, and complex multi-payer revenue reconciliation.
• Key Capabilities: It modernizes back-office financial administration without forcing a total core business model replacement, streamlining the operational math behind multi-facility provider settlements.

1. Comarch Insurance Claims
   Comarch Insurance Claims is an end-to-end, API-ready software platform engineered specifically for health and life insurance carriers.

• Best For: High-volume digital health claims calculation and rapid automated provider payouts.
• Key Capabilities: Focuses heavily on lowering operational costs via automated decision-making and seamless integrations into existing payer ecosystems.

1. Regure (Claims Automation & Adjudication Feed)
   For health corporations utilizing legacy core platforms (such as TriZetto Facets, QNXT, or HealthRules Payer), Regure Health Claims Automation acts as a turnkey data layer.

• Best For: Modernizing settlement workflows by feeding clean, structured data into core adjudication engines.
• Key Capabilities: Features bi-directional integration that automatically moves adjudicated payouts, denials, and calculated provider settlement figures back into communications and audit trails, removing manual data entries from the calculation loop.