Canadian Imperial Bank of Commerce has initiated nationwide layoffs impacting its contact center employees. The affected staff were notified last week through individual meetings, with many expressing surprise at the sudden job cuts. Reports suggest that up to 40 percent of contact center positions across the country may be eliminated. These reductions are reportedly part of a business restructuring effort that includes outsourcing operations to other countries. Severance packages will be provided to laid-off workers based on their tenure with the bank.
Halifax, Nova Scotia
https://www.saltwire.com/nova-scotia/halifax/cibcs-halifax-contact-centre-workers-shocked-by-layoff-notices