Here’s a likely scenario for what caused this outage: 1- Most managers have no expertise or practical experience in the department they’re managing and therefore cannot accurately assess the competency of their direct reports 2- They have experienced... — read more 

As a longtime Verizon engineering employee, today's outage is no surprise to me. In 2024, the company eliminated over 4,800 jobs in a voluntary severance program, followed by another 13,000 jobs involuntarily in 2025. Many of the people who left were... — read more 

https://abcnews.go.com/Business/verizon-outage-affecting-175000-customers/story?id=129212330 Verizon outage affecting thousands of customers -- Verizon issued an apology "for the inconvenience.” January 14, 2026, 4:16 PM 🤣🤣🤣 Verizon outage... — read more 

Well it was good for a while going from 1st to 3rd under Hans to ??? Under Danny Boy. Oh Danny Boy the customers, the customers are leaving... — read more 

Delighting customers means providing them the service they pay for! Cutting costs is not delighting anyone. Its so embarrassing to try to answer friends and family when they ask what is going on with Verizon. We need our network people!

Krispy Kreme has free 'SOS' doughnuts Leave it to Krispy Kreme to sweeten a situation. The doughnut chain is giving away free Original Glazed doughnuts from 5-7 p.m. Wednesday night to those who had to deal with "the frustrating 'service outage'... — read more 

Rumors are circulating about potential union buyouts being offered in January or February. Has there been any official communication regarding possible buyouts for union members? Many union technicians are ready to retire or pursue other... — read more 

I have a feeling that everything will fall apart one fine day in the near future, seemingly without warning. You can't be averse to quality, race to be the cheapest, cut everything and do pretty much nothing else on your way to success, and still... — read more 

Firing "higher cost" employees, replacing with cheaper, less experienced people that will be kept around for only a few years. Higher mid level "yes men" managers who just wanna make VP/SVP/ESVP.... coming up with schemes to turn a higher profit (on... — read more 

I ported all our lines to Xfinity mobile because it’s cheaper. They use Verizon’s RAN (cell sites and backhaul) but they have their own core. We weren’t impacted by the outage. Verizon implements a network freeze around the holidays. My educated... — read more 

First impression, layoffs. Second impression, major outage. FAFO is all I'm going to say.

https://www.verizon.com/about/news/kevin-hart-calls-bs

How is that workin' for ya, Dan? Wait 'til the sh1tty designs start hitting the field next year creating interference issues that non of the H1B contractors will be able to figure out the cause.

External vendor (they went el cheapo, didn't vet properly, didn't communicate risks, etc..). Software bug not under their control (they didn't perform a proper FOA). Hardware failure (what, you mean AI didn't predict it, and could not... — read more 

Leaders went around in all-hands saying “things will break” … ok, so the network down is ok? Of course no head will roll in leadership - but way to start off the year with net adds growth is in our performance agreements.

https://nypost.com/2026/01/14/business/verizon-customers-nationwide-left-unable-to-text-and-call-after-massive-network-outage/

Read the title 🤣

Tried contacting customer service via chat. Receiving "cannot process your request" is the response I get to every question I asked, including "I want to increase my plan". Setting the foundation!

What a day. Verizon continues to chase “leaner operations,” yet today’s massive outage tells a different story. When cost-cutting overrides sound engineering and accountability, reliability inevitably suffers. This will almost certainly drive... — read more 

Never in my life have experience this. Nationwide outage. Most cels on SOS. Customer service on the phone = useless. The stores are floded w customers concerned. Store employees know nothing.

Lately it feels like my brain just isn't firing the way it used to, which is far from ideal in the time of layoffs. I'm slower, more tired, and small things keep slipping through the cracks. I have made some changes and seen a doctor, but progress is... — read more 

LMAO. I logged into my account and tried to connect to chat for support. Its completely down. Customers phones dont work and customer service is not available. SET THE FOUNDATION!!!!

Nope.

As part of Verizon’s commitment to delight customers, we’ve implemented a digital detox starting this morning so our customers can get off to a good start in the new year!

I’m confused. According to our leaders, we have the best network. Currently experiencing nationwide outage. Great job! Customers who left will surely come running back! Setting the foundation!!! Let’s go V Teamers!

Go figureee! After the massive layoffs we can now see the affects! Haaaaha

Not sure what if anything can be done but.. VZ has continued to have union workers serve as “set up” managers before and after RIF (still as of today) in same exact management job. Is that getting leaner or simply a cheat day for Schulman Inc. is... — read more 

Did anyone else leave yesterday’s East call feeling patronized and frustrated? It felt less like a strategic update and more like an attempt to gaslight the entire organization into believing agent locations are outperforming corporate stores. We are... — read more 

Is the vibe off for anyone else? We spent all last year talking about getting off to a hot start and if we need funding to work system enhancements the leaders will go get the money and it’s mid January and we don’t even have a budget set. Vibe... — read more 

I see others who had a Dec 19 Rif have already received their severance payments. I have not seen mine deposited or received anything in the mail. Anybody else with a Dec 19 not receive their severance yet?

I was just denied unemployment in Florida cause of the severance I was always told we could still get unemployment

Just an FYI regarding COBRA. For reference, I am a 12/19 off payroll ex-VZ'er. I called Net Benefits when I received the "confusing letter" last week about COBRA benefits. The letter is a standard notice that employers are required to send out to... — read more 

Verizon has been selling our pension funds, we loose guaranteed protections. The union needs to negotiate to allow us to roll our pension balance into our 401ks.

Dont trust anyone do what u can and move on this place is crumbling from within. All the executives suites fault but everyone pays for there clueless ideas.

Saw on LinkedIn two postings from contracting companies with job titles “Telcommunications Specialist” for Seneca Resources Company, LLC and “Network Management Operations Manager III” for Apex Systems. The latter specifically mentions using tools... — read more 

It was difficult enough to figure out when I worked for VZ how getting the promotional 'free' new devices worked, but they are definitely not free and I've been paying what I was subsequently told was a discounted rate for them. Glad I get 50% off... — read more 

I know the documents say 30-60 days for them to be paid out but has anyone gotten a more precise date. Specifically for the 12/19 sev group

Since I had to get a new phone for my old concession line anyways I went ahead and switched to TMobile. I see why they are eating Verizon for breakfast. Everything is better! The customer service online and in store as well as the network. I had been... — read more 

I call BS on the regular isp rumors. No one is leaving for that.