The Communication Workers Union (CWU), through its United Tech and Allied Workers (UTAW) section, has now commenced the formal statutory process under UK employment law to secure workplace access at Dell UK, following its earlier voluntary request.
The process will now follow the relevant legal procedures, including involvement from the Central Arbitration Committee (CAC) where required.
Stage Deadline
CWU statutory request received 30 October 2026
Dell must formally respond 20 November 2026
If Dell rejects or partially accepts Further 25 working days to negotiate, starting from its response
If no agreement is reached CWU can apply to the Central Arbitration Committee (CAC).
Secure CWU/UTAW Members’ Channel
The CWU’s UTAW section has established a secure, private communication channel to help members communicate, share information and organise collectively.
An email containing the invitation link has been sent to CWU/UTAW members. We recommend joining the channel using a pseudonym and avoiding personally identifiable information.
Security measures are in place to restrict unauthorised access, including attempts by Dell leadership, HR representatives or individuals seeking to disrupt or undermine legitimate trade union organising. These safeguards are intended to protect members’ privacy and provide a confidential environment for open discussion. As with any online platform, absolute confidentiality cannot be guaranteed.
Please use personal devices and accounts, rather than Dell equipment, for union-related communications, and conduct organising activities outside working hours.
Anyone wishing to become involved is encouraged to join the CWU through its UTAW section and participate in the channel.
Why Join the CWU/UTAW?
Importantly, the CWU has already secured positive outcomes for individual members at Dell.
It is worth emphasising that Dell does not need to recognise a trade union for collective bargaining for employees to benefit from union membership.
Under UK law, employees have the right to join a trade union and are protected against unlawful treatment because of their membership or protected union activities. Employees also have statutory rights to be accompanied by an eligible trade union representative at certain formal disciplinary and grievance hearings.
CWU/UTAW membership can provide advice, support and representation on matters including:
- Sales Compensation Plans (SCPs): Changes to commission structures, quotas, targets and payment arrangements, including requests for transparency around how compensation is calculated.
- Performance Improvement Plans (PIPs): Advice and representation where employees face formal performance management procedures.
- Pay and progression: Concerns about pay freezes, lack of salary increases and career development opportunities.
- Promotions and fairness: Concerns about transparency, consistency and perceived favouritism in promotion decisions.
- Workplace grievances: Support with formal complaints, employment disputes and concerns about management decisions.
Union Recognition Is Not the Only Objective
Dell UK now has unionised employees, regardless of whether Dell formally recognises the CWU for collective bargaining.
This is an important distinction. Union membership and statutory union recognition are two separate matters. Dell employees who have joined the CWU are already union members, with the associated legal protections and access to union support.
While formal recognition remains an important longer-term goal, it is not a prerequisite for employees to benefit from union membership today.
Individual representation, access to employment advice and the ability to challenge decisions through established procedures can already make a meaningful difference.
We encourage Dell UK employees who have concerns about their employment conditions, compensation or career progression to consider joining the CWU/UTAW.
Moving Communications to the Private CWU/UTAW Channel
As the statutory process progresses, we will gradually move away from posting updates on this public forum.
Unfortunately, discussions here frequently become dominated by unconstructive comments and repeated speculation that Dell will simply offshore UK jobs in response to union activity.
People are entitled to their opinions, but we are not seeking a wider debate about the merits of trade unions, nor are we particularly interested in engaging with speculative commentary about moving jobs overseas.
Our purpose in posting here has always been straightforward: to communicate factual information directly to Dell UK employees about their legal rights, union membership and the ongoing statutory process.
The private CWU/UTAW channel provides a more appropriate environment for those who genuinely wish to stay informed, ask questions and become involved.
Dell UK employees are already exercising their legal right to union membership and representation. Formal recognition would be a further step, not the beginning of unionisation.
The statutory access process is now underway. Employees do not need to wait for formal recognition to exercise their existing rights or seek support from the CWU/UTAW.
Dell UK workers are now unionised.