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The Destruction of USAA's Brand

I put years into USAA many years ago, before USAA even advertised on TV much less did any performative woke sh--. I was there in C when Bob Davis decided that parts of USAA and the people who work there are just disposable biomass. Much like the Indian contractors who vie for izzat points nobody outside the building cares about now.

Have had several friends and family members also come and go from USAA over the years. Short of the period Joe Robles was trying to repair the damage from the Herres/Davis years, everyone left the place never wanting to return or hear of it again (IOW, the typical USAA exit experience).

Overall, a large chunk of USAA membership is now fully aware they are getting subpar financial products, particularly with the bank. But of course also with dwell and auto. It's probably been 15 years now since I've heard a single veteran sing the company's praises. They're still with USAA only because of inertia and the chore of moving accounts away (a chore that's less of a chore now thanks to Plaid).

Then occasionally USAA does something to knock off a few procrastinators who take their business.

Let's take the ridiculous marketing and advertising of P&C this summer, specifically the laughable auto rates that the quotes system has been handing out. How many millions were poured into getting us all to laugh? Many LOLs were had by prospects sharing their USAA quotes on Instagram this season.

Like... GEICO writes motorcycle policies for $75 a bike on a FULL YEAR TERM, right now without UIM and $175 with UIM. USAA can't even underwrite that sector anymore (it used to, back when it also sold jewelry in the basement of the AB building LOL), pays PRO's fees and hands out a sh-t laughable quote 20 times higher. I sat with my sister (she has a perfect FICO 850 no claims) and got a $4,900 annual for a Nissan with 2k miles. Everyone else came under $3,000. The only way I could describe this behavior coming from USAA, and this is my opinion of course... but I'm confident I'm not alone with this opinion: USAA has finally devolved itself into a full-blown FTC-violating scam operation.

It's either that or there is some serious FCF problem at the company to be throwing quotes out multiples to the market, higher than Chubb.

I mean, I guess the new overpaid IBM Bob AI can figure out how to right the company since hundreds of leaders that have come/gone can't seem to figure it out. Perhaps its hopeless.

Remember: USAA was once a business that was growing with no advertising and it also built its HQ on Fred Road while it was never advertising. It had a culture. Which has been completely destroyed and is never coming back. The members were once so excited about the company and the culture, the business sold itself and members told others of its values for free.

Look at it now. USAA is a cesspit masquerading as finance.

Maybe USAA should go ahead and re-register itself into Virgin Islands shell husk like CIGNA did and free the HQ building and the land up. Nobody needs any of the products the company offers any longer.


Wells TH

It was confirmed that instead of "lumpy" layoffs every 4-5 years that they plan to reduce headcount yearly in a "less lumpy" and "more smooth way," whatever the he-l that means. There was a lot of time spent explaining this. Any other areas of the company confirm that they're still planning to reduce headcount every year?


Are you planning to put in for the VSP?

Some people can’t deal with 2 years of uncertainty, and 4 months is a decent amount of time if you use it wisely.

No need to reveal your role or anything.

I’m not, but 2 on my team are and that’s going to be concerning for me if they get accepted, workload wise.


Reminder: only work hard enough to keep your job

I’ve seen too many high performers impacted by RIF over the past two years. You can give it your all and they will still axe you despite doing exactly what you are asked to. No one is safe.

Don’t give this company all your time and energy. In 20 years the only people who will remember that you worked late are your kids.


Who owns Centene when this is all over?

I’ve had a lot of time to think about Centene over the weekend. I’ve talked about most of this in pieces before, but when you put it all together, the picture doesn’t look good.

Well-run companies are building their own technology, automation and AI skills because those things will run the business in the future. UnitedHealthcare said on its July 16 earnings call that AI is already used across its administrative work and in nearly every provider and member interaction. It is even automating complex claims that once required people to review them. UnitedHealth is investing about $1.5 billion in AI and wants 80% of prior authorizations processed in real time by the end of 2027. Like them or not, they built much of that capability through Optum and they own it.

Centene is going the other way. It is pushing out thousands of people who understand its systems, data, business rules, and history. Then it is reportedly paying Cognizant between $500 million and $1 billion to use TriZetto for claims, billing, and customer service. At the same time, cut-rate SOW tech jobs are showing up for work that looks a lot like what former Centene employees were doing. The jobs didn’t disappear. They were moved somewhere cheaper, with less ownership and less accountability.

Centene’s Q2 filing says it expects to spend $355–$405 million on severance and contract exits, plus another $85–$115 million on outside companies helping with “enterprise optimization.” That doesn’t include the full reported Cognizant deal. This isn’t cutting costs as much as moving them from employees to vendors.

Here’s the scary part. Centene already has the highest ACA prior-authorization denial rate among major insurers at 25%. In Medicare Advantage, 93% of its appealed denials were overturned. Those numbers suggest the decisions already need work. Now Centene wants to automate more of them through a system run by someone else.

What happens when that system is wrong thousands of times? Who checks the rules? Who stops it? Who can reverse the decisions? Who inside Centene will know enough to push back when Cognizant says everything is working as designed?

UnitedHealthcare has publicly said doctors will still be involved when care is denied and that its call centers will never be fully automated. What has Centene promised? Who will make sure it happens after so many of the people who understand the work are gone?

A Cognizant TriZetto business also had a data breach affecting roughly 3.4 million people. It was not necessarily the same TriZetto platform Centene may use, but it is still a fair reason to ask hard questions about security and giving one vendor this much control.

The board and leadership changes add another piece. Lauren Tyler, who has experience in audit, investor relations, HR and private equity, joined the board in June. Paul Diaz, a healthcare private-equity leader and former CEO of Kindred and Myriad, joined in July. That same day, former WellCare CEO and Centene executive Ken Burdick left the board. Now Drew Asher is leaving the CFO job. Maybe none of this is connected. But add the buyouts, layoffs, new leadership structure, board changes, Cognizant deal, and replacement SOW jobs, and it sure looks connected.

Reporters and analysts have plenty to cover with earnings, membership and medical costs. But somebody should also be asking what the full Cognizant deal includes, how many Centene jobs are being replaced by vendor jobs, who will own the rules and data, what all of this will really cost, and how Centene gets out if TriZetto doesn’t work.

There are still missing pieces. If you’re seeing public SOW postings, job titles, rates, vendor names, work moving offshore or teams being replaced, share what you know. No names or confidential information. Just help fill in the picture.

  • This isn’t simplification. Centene may be handing over its ability to run itself, one SOW at a time.*

This is not the First Round

I waited a while to post this. After seeing people posting about the VSP and Layoffs coming soon. First off, the layoffs started in Feb 2026. I know because I was one of the initial 137 Pluss laid off. I was with Centene for 7 years and was even noticed in a town hall for meeting Expectations that year and 3 months at a 100%. I was one of only three. (You are never Safe). In My Team huddle, our supervisor stated that layoffs were coming as they said that. get a meeting request for the next day with the team manager. In short, my job was impacted? and my last day was the end of the next pay cycle. Still took a month to get my severance payout. of a team of 14 people, Supervisor was let go, 1 lead was transferred the other lead was let go I the senor was let go and one other that was on leave was told when they return that would be their last day. Everyone else was sent back to WellCare. The funny part of it is the 4 people let go were all originally Centene employee's all with over 7 years of working for Centene. Who have all Bled for Centene. Your Employer does not care about loyalty, Commitment or your dedication to them. You might think you are gold plated, but you are still just a cog.
Centene has done it to themselves, anyone with a brain cell knew the current administration would not extend ACA. London and crowd could have looked at expanding into other health markets, even other insurance fields, but they want AI and H1B off shoring for quick income flow.
So that is my rant. Sorry for the rest of you out there facing this. The only good part I can sleep at night, and not as stressed out as I was (I have family that is helping out while I look for a new job)

Servance was 1 pay period for every year worked capped as 10 pay periods, any unused PTO, some training program that was a joke and Cobra (Bigger Joke)


Oracle is going bankrupt fast

According to blind, oracle is preparing 10-20% layoffs 2 - 3 times PER year for the next 3 years. That's over 50% of the company, they are completely going bankrupt, one openAI bad news and they will be gone, this information was supposedly cmng from an M6, not sure how true is it but take it as you will.


No Departure Instruction or Protocol/ Procedures Provided

For weeks I have been inquiring with AskHR, local HR and other leadership of when one departing 9/4 can expect to receive ANY sort of instruction on what we are to do, how we are to do it, what procedure to follow on 9/4, etc. and nobody can provide any insight or instruction. The best I get is 'keep an eye on your personal email' or 'on or around 9/4'.

Anyone else experiencing this or the opposite, has anyone received helpful information on what we can expect on our last working day and what protocol looks like?


Who is protecting the remote workers at ESG from 2019 to 2026?

I really wonder what kind of justifications they’re giving for these long-term remote staff. Are they actually that exceptional? Honestly, you can grow a great engineer from scratch in seven years. Laying off in-office workers while keeping remote ones feels like a deliberate move against company policy.


I am quoting the above words from another post.

As a long-timer at ESG, I have the same question! There are many remote workers based in Dublin, Ireland. Most of them report to the legacy VP and Security Response Director from Symantec.

Why are they protecting these remote workers?

Do we have core customers in Ireland?

Do they possess unique skills that make them irreplaceable?
Skills like programming, reverse engineering, or threat hunting/incident response are common in ESG. We have many engineers in other regions who also possess these skills. And, the VP and the Director have laid off many other office workers who possess those skills.


Time for a Sit Out! Tech All Hands was the final straw!

Part of the American dream is to get a job and earn an income. In reality this job is costing me more than the income can provide because of a RTO policy that the executives can’t even bother to acknowledge a single question about. (Remember the Q&A admin was removing them during our town hall) .

3 months in to this ridiculous RTO and I have spent so much money just to make ends meet. Daycare costs, a second vehicle just to get to daycare, gas, additional insurance, and time away from family have put me in the red week after week since mid May. Retirement contributions will probably stop soon. I have about 4 vacation days remaining because I had to use so many just to handle personal life. I never had to do that while remote. I can’t remember the last time I sat down and had a home cooked dinner with my family. Not a single executive is struggling from RTO side-effects. Regardless if their position is in-person only. They get the chauffeur and a security detail, if not they get a fat paycheck that makes up the difference. We are struggling. We are burning out. We are in debt. We are on the brink of collapse. Town hall was circlej3rk session about stock performance and a 5 minute q&a where we learned about one of bills favorite books. Recent tech all hands avoided questions like the plague. If you can’t provide us answers and solutions to your own policy then why should we comply? We will sit out RTO and become more productive doing what we were doing in our remote lives. We must band together and sit out as a whole.

Side note — stock price doesn’t reflect workplace morale/efficiency/product quality.


The international environment is slowly declining

With mass layoffs in US, Italy, Poland, Slovenia, and elsewhere, the question arises whether the sinking Titanic will manage to stay afloat. All international operations are currently halted. Without vision and without progress... "Cu è surdu, orbu e taci, campa cent'anni 'n paci"


VZB GNT is DEAD, and the union won't help you

Your management can't help you, all your work has been taken from you, and given to vendors to create the illusion there is no work at all. Then they will either rebadge you, sell you, or put what is left into VZT.

By that time, there will be so few left you'll be happy just to have a job. When you tell your union rep what is going on they'll look at you with mild disdain or boredom and mutter the magic words "Well, they can do that".

The union has never spent a dime defending VZB techs or work... and they never will.


So, is there a hiring freeze

Company wide, just Boston?
Can anyone confirm or is this just heresay and rumors?
Of so, why even move forward with interesting internal applicants?
Doesn’t that just alienate loyal employees?
Personality, I think all the bad policies of outsourcing, visas, dei, etc is coming home to roost.
You get what you vote for and I don’t see this fixing anytime soon.
I think this is it for what we know and expect in corporate America.
We’re all just cogs in an 8 billion human machine.


School District Faces Staff Reductions

San Diego Unified School District is preparing to eliminate over 200 positions. These potential cuts affect various roles, including cafeteria workers, bus drivers, and aides. The district hopes to reassign about half of the affected employees. This would leave approximately 70 individuals facing actual layoffs. Other districts in the county are also considering widespread cuts.

San Diego, California

https://www.nbcsandiego.com/news/local/hundreds-face-layoffs-san-diego-unified-school-district-cut-staff/3995669/


AI Replaces Longtime Director at KENS5

An Emmy-winning director at KENS5 has announced his departure after 40 years in television. He stated that his replacement was due to his parent company's adoption of AI and automation. This move is part of a broader restructuring within Tegna, the station's owner. Tegna operates numerous TV stations nationwide and has been implementing changes under its new CEO. The director's exit follows other recent job cuts and retirements at the San Antonio affiliate.

San Antonio, Texas

https://www.sacurrent.com/news/san-antonio-news/longtime-san-antonio-tv-news-director-says-hes-been-replaced-by-ai/