The past 2 years, I’ve been allowed to stay fully remote due to requesting reasonable accommodations via HR and my doctor completing the necessary paperwork on an annual basis for my disabilities. They were approved quickly and without issue.
My previous accommodation expired at the beginning of September. I was not notified it had expired until my manager let me know and then I opened a case with HR for renewal and a flexible work arrangement went in for me to continue working from home despite not needing one prior - the email from HR you receive before the review process had previously always stated we may continue working from home until a decision is made; which is no longer present in that email apparently.
My doctor (same one I’ve had every single year for this process) completed the forms as usual and faxed them in. My HR rep was impossible to get ahold of but finally confirmed receipt weeks later and said they’ve begun the review process. We are now nearing the end of October and I haven’t heard a word. I reached out to my HR rep 4 times and emailed them and eventually got a response saying they are still in the review process, there’s no updates at this time.
Key things of note:
- I saved all my previous accommodation approvals from HR and provided them
- I documented every exchange I’ve had with HR
- My job description has not changed
- my team is not and has not ever been colocated
- we were remote before 2020
- my disabilities have not changed
- my manager keeps having to put in flexible work arrangements every month due to the radio silence from HR
Reasonably, what should I do here? What recourse do I have? Why can’t I get an approval or denial yet?