#ai

This is my third bank. All are bad, but this one is the worst. I come across stuff that seems like a remnant from the previous century. With all that fancy management and hefty consultant fees, you'd think they would have streamlined some processes by now. AI would short-circuit trying to deal with this place.

I'm terrified of losing my job, yet here I am, being reassured daily that being replaced by AI or cheap offshore labor is the best thing that could happen to me.

Curious to here if anyone knows what percentage of actual roles will be replaced with AI here at T. Everyone knows swe positions will be consolidated but what about other roles . Anyone have any stories of it haopening

She is the best Intel could pull in this day and age I guess? I am confident with her coding background and her ability to be so fluent in AI Intel will be back in no time.

She could use a Dale Carnegie course though.

#accountantwithnoITskills

Hey…US Management…hopefully some of you will read this and realize that you’ve so misunderstood and mismanaged the international business that 80% of the workforce couldn’t care less anymore and are begging to be laid off…I’m sure you can get AI to cover it all off

I’m sure you’ve seen the news about the Amazon debacle where AWS was taken down for half a day by an AI mistake. This will not be an isolated incident. Expect more of this as companies keep replacing experienced employees with flawed AI systems. Why everyone keeps doubling down on this is beyond me.

It means more layoffs than originally expected
The company is shrinking parts of its workforce in response to the increased efficiency of AI models

McKinsey suit aka Big Al is going to run roughshod on Verizon pretty soon. This firm is going to be so different to what it was 6 months ago. Dismantling the layer upon layers of upper Management fat and bringing in a consulting rigor that might help the firm in the short term, but is going to bleed the firm dry long term. The biggest issue is the utter lack of vision to make Verizon stand out and out compete by being innovative. All we see is bean counters proposing more job cuts to reduce costs while having no plans for what the day after is going to look like. No matter what, Verizon will never be as cost competitive as T-Mo as we have Wireline assets that a real money sink. No firm run by a consultant is going to thrive in the current tech environment.We need someone of the likes of Musk or Bezos or Jensen Huang or Hock Tan, not some suit who uses fancy words like North Star, granularity, blue ocean etc

Worst decisions to have leadership reigns outside the U.S.

Based on everything I'm hearing, reading, and even in Google's AI certification programs, we are at least decades away from this, and some suspect it's not even possible to have a machine that solve problems, learn like a child, build on experience, plan for the future, and be an expert in all things.

I guess my newest concern is that if Dan actually believes it's possible and he's getting rid of humans to replace with robots, what is going to happen this company?! Or will he get specialized robots that complete single tasks, which doesn't seem ultra beneficial for much of what we do.

I just feel more confused by his declarations

Burn em up. Spend as many AI tokens as humanly possible. Analyze all your repos and generate charts and docs etc. Basically you have a free pass to burn as many tokens as possible. Collectively we all have a responsibility to spend as much AI dollars that Oracle has. So don’t be shy about your use of AI. Use it everywhere and for everything. Oracle will pay the bill in the end after all.

(This was a reply I posted in another thread, but it should probably be its own topic.)

Ever wonder why Cigna, UHG, Aetna, etc. are trying to branch out into different areas?
They’re hedging their bets.

AI efficiency is smallest piece in our layoff equation, but it is giving leadership hope that cuts will help bring profits.

Cigna, as well as every other publicly traded company, is outsourcing (offshoring) tech, admin, call centers, etc. in huge numbers. The remaining US employees are expected to absorb their newly-acquired extra job functions with the use of AI (Copilot in our case). AI is expected to increase productivity of remaining US employees by at least 2X.

As per usual, teams in India will make lots of noise and eat up company resources while providing very little new product and creating extra work for US-based workers.

Ultimately, Shareholders will still be pi---d because Cigna stock prices will continue to slide. The real reason for this slide isn’t is that employee costs are growing. Rather, it’s because health insurance premiums can no longer feasibly grow at the same rate as healthcare cost and utilization.

What we’re witnessing firsthand is an industry in turmoil. The once limitless dollars of the US commercial healthcare membership are drying up at an unbelievable rate. The Boomer demographic is coming home to roost and is destroying the market. GenX and Millennial employee dollars can’t stand the strain of Boomer retirees and job diehards.

You may ask “if Boomers retiring, how does this negatively impact commercial plans?”
The answer is that the US commercial healthcare member/client pays the lion’s share of the US (and the world) healthcare bill.
Providers have prices capped by CMS (Medicare/Medicaid) and many uninsured individuals just don’t pay. So that leaves the good ol’ American employee based plans to pick up the slack. But this golden egg-laying goose has hit menopause. It wasn’t expected so soon or so dramatically.

Employers are tapped out, so premiums can’t increase appreciably.
Individuals are forced to buy super high deductible plans while avoiding wellness visits and out of pocket costs.
Health insurer shareholders will continue to demand cuts until profits are acceptable.
This last thing is impossible.

This industry is no longer viable.
If you’re under 45 years old, be planning your transition. If you’re 55+, pray you can hang on and save.

For those of you who think single payer provided by Big Daddy Government is the answer. Well, just look around at the challenges those socialist utopias are facing and remember that SOMEONE IS PAYING THE BILL and someone else is trying to work a profit. It’s the same p-o in a different bag.

Curious what everyone’s thoughts are on the AI impacts at Cigna?

Every time companies talk about “effeciency” it often ends up meaning fewer people doing the same work. Also with the recent job eliminations and the intense focus on improving effeciencies, it makes me wonder where things are heading.

Not trying to be negative or start rumors, just curious what others think about this. Is AI impacting your role yet? Any thoughts on how this might impact jobs at Cigna going foward?

Enterprise software company Atlassian is laying off 1,600 employees, about 10% of its global workforce. This includes 63 workers in Washington state, primarily remote staff. The company is transitioning to an "AI-first company" model. CEO Mike Cannon-Brookes stated this is about adapting skill mixes for the future. CTO Rajeev Rajan, based in Seattle, will also step down. Atlassian shares are down over 50% this year.

Bellevue, Washington

https://www.geekwire.com/2026/atlassian-layoffs-impact-63-workers-in-washington-state-as-cto-steps-down/

It will pause but not stop. Tweaks will continue as orgs/teams align to the new landscape. Larger ones pick up again next year as the Digital strategy and AI rollout continue to expand in these areas:

• customer service automation
• network optimization
• fraud detection
• sales personalization

Look for these types of roles to increase / hire in the coming year:

• AI network engineers
• data scientists
• cybersecurity specialists
• automation architects

Putting this up so it’s not lost in replies. OP: @e2+1kk9gpsf9

State Farm Drones & AI.

This is interesting, but not just State Farm.

https://news.yahoo.com/finance/news/homeowner-hit-20k-bill-state-154526906.html

The ‌move comes as ​the company ​seeks ​to "rebalance" its resources to ‌focus on the "future ​of ​teamwork in the AI era," according to a ​regulatory ‌filing.

https://gizmodo.com/oracle-will-downsize-its-product-teams-because-of-ai-2000732097

https://pub.towardsai.net/the-builders-notes-epic-oracle-and-cerner-are-blocking-healthcare-ai-here-s-the-proof-4cc17095f1dc

https://digital.va.gov/ehr-modernization/ehr-deployment-schedule/

https://telecareaware.com/breaking-oracle-health-loses-five-executives-sent-there-to-fix-cerner-report-and-what-is-it-telling-us/

https://docs.oracle.com/en/industries/health/health-patient-portal/pp-release-notes/known-issues.html

https://www.nextgov.com/modernization/2026/01/va-watchdog-lists-ehr-modernization-major-management-challenge/410919/

Nothing but a sinking ship being held together by the VA contract. They’re blocking 3rd-party APIs to force everyone onto the Clinical AI Agent, but the legacy code is so buggy (inbox column shifts, read-receipt failures) that clinicians are revolting. If you’re on the legacy maintenance side, the $2.1B RIF budget has your name on it. Management is literally counting your 'AI-generated PRs' to see if they can replace you with Code Assist."

Manager added 7 performance goals to MyGPS without my consent yesterday.

5 are AI related. Stuff like "develop your AI Persona", "demonstrate AI to the organization", and "Deploy AI to Production."

None of this stuff is related to any of our day to day work at all. We use AI as an assistant, it helps sometimes and we are mandated to. Thats it. There is no AI in production anywhere, and customers dont want it.

WTF are we doing here? Its year 4 of this song and dance. Shouldnt there be returns on investment and real products to point to at this point?

This is the next trend.

https://www.afr.com/technology/prepare-for-the-worst-cisco-ceo-warns-ai-will-mirror-dotcom-crash-20260220-p5o436

An interesting read

is whether AI agents implemented over the last 6 months will get laid off too? And in what order? Eg,

• Expensive US based employees first
• then EU
• offshore/outsourced workers next
• AI agents, once nobody else is left

eBay will cease social media support for sellers on March 11, 2026. The company is shifting towards AI-powered self-service options. This follows recent layoffs and moving support positions overseas. Sellers often found social media representatives more helpful. eBay aims to cut costs by expanding AI customer service solutions.

https://www.valueaddedresource.net/ebay-drops-social-support-us/

Last I left in August, you guys were still using ChatGPT or just getting started. Has there been a Switch to Claude Code yet?

Most of what India does can be replaced with AI agents.

With Anthropic being labeled a supply chain risk by the US government and government contractors like Palantir having to cut ties with Anthropic or lose business with US agencies, how does this affect our AI systems? Does AIG stand behind Anthropic's decision or do they support the US government's decision?

Labor cost margin

https://fortune.com/2026/03/10/ceos-ai-labor-cost-margin-workforce/

AI isn't taking people's jobs. Here's what's really happening

Oracle's layoffs show that the people losing jobs aren't losing them because AI can do their work. They're losing them to money spent on chips and data centers

https://qz.com/ai-layoffs-white-collar-jobs-oracle-capex

First Brands announced 600 job cuts at its Brownsville auto parts plant. These layoffs are part of a larger reduction of nearly 2,000 workers across its facilities. The company is experiencing an ongoing financial crisis. Despite these losses, Rio Grande Valley leaders express economic optimism. They highlight growth in AI, new technology, and port expansion.

Brownsville, Texas

https://www.kxan.com/border-report/rio-grande-valley-leaders-upbeat-about-economy-despite-maquiladora-layoffs/

CEOs are increasingly implementing job cuts. Economic uncertainty and cost reduction are primary drivers. January saw the highest number of corporate layoffs since 2009. Wall Street often rewards companies that announce staff reductions. Some leaders also cite AI-driven efficiencies for workforce changes.

https://www.businessinsider.com/ceos-make-job-cuts-worries-about-economy-and-ai-impacts-2026-3

Oracle plans to cut up to 18% of its workforce. This move aims to reduce costs and fund AI infrastructure. The company canceled a major AI data center expansion in Texas. This project was planned with OpenAI. Oracle is reassessing its AI capital needs and operational priorities.

https://simplywall.st/stocks/us/software/nyse-orcl/oracle/news/oracle-resets-ai-ambitions-with-layoffs-and-canceled-texas-d

what are your thoughts on shanon as the new AI leader compared to savnay? do you think she has a vision to turn it into a core flagship offering or will it remain optional feature with limited adoption?

Reality check: Frontier AI only handles ~2.5% of real remote freelance jobs per the RLI study.
Paper: https://www.remotelabor.ai/paper.pdf
Video breakdown: https://www.youtube.com/watch?v=z3kaLM8Oj4o
Nonstop AGI hype looks more like a convenient excuse for mass layoffs and cost-cutting than actual progress.

Is the company leveraging AI to show how much additional work offshoring has caused onshore employees? Is the company suppressing the results to appease shareholders? How much bad manipulation of AI is going on behind the scenes? There are gatekeepers who know what's up. When will the financial regulators compare AI outputs with what's being reported publicly? Especially in the AML area, are people looking the other way?

We know we're being replaced by actual people. As if it matters who or what takes my job. The outcome is the same - I'll be unemployed.

https://nypost.com/2026/03/07/business/wall-street-executives-say-morgan-stanleys-latest-layoffs-caused-by-ai-sources/

The Keep Call Centers in America Act of 2025 (H.R. 4954/S. 2495), introduced in August 2025, is a bipartisan bill designed to curb the offshoring of customer service jobs. It forces companies to notify the DOL before relocating, creates a public list of violators, and penalizes them by restricting federal grants, loans, and contract eligibility for five years.
Congresswoman Kristen McDonald Rivet (.gov)
Congresswoman Kristen McDonald Rivet (.gov)
+3
Key provisions of the legislation include:
Public Accountability: The Department of Labor (DOL) will maintain a public list of employers that relocate call center jobs overseas.
Financial Penalties: Companies on the list become ineligible for federal grants or guaranteed loans for 5 years.
Contractor Restrictions: Federal agencies must give preference to employers not on the list, and call center work on federal contracts must be done in the U.S..
Consumer Rights: Agents must disclose their location at the start of a call, and consumers can request to be transferred to a U.S.-based agent.
AI Transparency: The bill mandates disclosing if AI is used, allowing customers to request a human agent.
Congresswoman Kristen McDonald Rivet (.gov)
Congresswoman Kristen McDonald Rivet (.gov)
+6
Introduced by Rep. Kristen McDonald Rivet (MI-08) and Rep. Brian Fitzpatrick (PA-01), with Senate companion legislation, the bill aim to protect American jobs and improve customer service.

This will impact UHG and help protect your jobs.
Spoke to a Senior Director and this person is praying this passes. They also expressed that all you employees better hope this passes too or you could be jobless soon.
This senior director stated they have a big problem with the contracts because the employees from the outsourced jobs spend more time committing fraud than doing the job. This person told me of all the ways they use to improve their survey results, accomplish their metrics without ever engaging in a call or a chat. The director said they actually spend more time beating the system than actually working.
So why not fire them. Well you can’t. Once they are hired their govt will not allow you the company to get rid of them. Only the govt can fire them so you are stuck with them. They have caught over 500 alone in one incident and guess what they still are employed.
So how do you all like those apples. So keep staying late and ki-ling yourselves on metrics because your off shore buddies are getting paid well and don’t even have to worry about doing the job.
This person does risk and quality.