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Verizon plans a harsh change after major customer losses

https://finance.yahoo.com/news/verizon-plans-harsh-change-major-201300564.html

Verizon plans a harsh change after major customer losses

Patricia Battle
Fri, November 14, 2025 at 3:13 PM EST
Verizon has been on a downward spiral this year after it frustrated its phone customers with a series of price increases rolled out over the past few months.

During the third quarter of this year, Verizon lost 7,000 postpaid phone customers, as its churn rate reached 0.91%, according to its latest earnings report. This loss is alarming, given that during the same quarter in 2024, the phone carrier attracted 18,000 new postpaid phone customers.


They know exactly what they're doing.

Don't ask "how do they expect [any function] to continue?". They don't. Verizon will look completely different very quickly and your job, if you still have one, is going to change. Whether it's a sale, merger, or complete dismantling, the old phone company is no more.


Look at all the "awards and Meetings" retracting from results

Notice how after a layoff, the Lumen higher ups like to post about the "wonderful awards" they seem to garner from this group or that group, and directors like to post about "brain storming" sessions with subordinates that they are working on things like AI and NAAS, but not addressing the real elephant in the room regarding declining revenues on the services that are still paying the bills? "look at this shiny thing over her, while we run Lumen into the ground" Kate and Kye are truly lost, it's no wonder why they jump from company to company, and bring all their friends with them.


Earth's most toxic employer

Here's an scheme to detox Amazon:

1) Eject Andy and his entire S-team.
2) Close 80% of offices. Go remote first (i.e. remote like the Cloud).
3) Remove 70% of managers, keep the top 30% based on team feedback/metrics.
4) Get rid of LPs. Stop saying that it's day 1 - Amazon has operated since July 5, 1994 - i.e. at least day 11000 (for those that can count).
5) Get rid of Forte, PIP, and URA targets.
6) Modify the hiring process so that most talented candidates are actually hired! Actually look at/study their background.
7) Reassign ICs to teams where they will grow and perform well.
8) Make comp way more competitive (i.e. Meta, NVIDIA, Netflix) and with actual refreshers.
9) Stop supporting Republicans tyrants!


When Verizon doubled down on 5G, we also doubled our debt.

Between $50B in spectrum, and billions more in buildout, we flushed money down the toilet to be able to say we had “Real 5G”. Users didn’t care. A rose by any other name.

Incremental speed increases to keep networks delivering richer content within user expectations is sufficient. Aside from that, they want USABLE, contiguous signal.

Not full bars at a busy lunch spot and all your apps are saying “No Internet Connection”. Not SOS at the same cabin in the mountains from 3 years ago when you still had 3G service.

When a brand has substance, your reputation precedes you and you can ki-l it each quarter with cheesy or basic advertising. When a brand is commoditized, and differentiators are all removed, the GLUE that kept that 1% churn rate is gone.


Time to Sell IBM

IBM has become such a dysfunctional relic that the most merciful thing left is for the company to sell itself to someone who actually knows how to run a tech business. Years of clueless leadership, bloated acquisitions, pointless reorgs, and nonstop layoffs have turned the place into a slow-motion train wreck where innovation goes to die and the employees who keep the lights on get punished for it. IBM isn’t “transforming” — it’s circling the drain. A sale might be the only shot this dinosaur has at survival.


Why the lies and half truths?

So new board chair was on CNBC and spoke about the need to act and why. The story was factually incorrect though- why overly dramatize the doom and gloom? Yes, VZ has had a problematic trend and yes the company needs to alter strategy to address it, however he stated VZ has gone from 1st to 3rd in bond ratings (false, VZ still enjoys better bond ratings than TMO and ATT), market cap (pick the day and T/VZ swap between 2nd and 3rd, so not entirely factually incorrect), and marketshare- additionally share has fallen 30% over the last 8 years (false, share is not down 30% and VZ still has the most wireless customers- assuming that is what he was referencing). Change was/is needed, but the company isn’t failing- the income and cashflow statements are enough to prove that point. As a boardmember, executive, etc the focus is almost universally to drive confidence in the company- highlight successes, vision, strategies for growth, etc so that investors and others see the positive story (even when the true situation is more of a mixed bag). Why go on the largest business network and bash the company you chair with false facts? Either he needs to spend more time understanding the company he chairs, or this is to sandbag and lay the groundwork and justification for an absolutely unthinkable scale of change in the short/intermediate term. The later is unfortunately the likely answer.


Throwing the baby out with the bath water never works

15,000 jobs gone. A ‘streamlined’ future promised. Yet executive pay stays sky‑high and friends get hired into new divisions. If we truly want transformation, let’s stop cutting the backbone of the company and start listening to the people who actually make it work.


Ford should refocus and concentrate on designing and building simple affordable cars

Today’s car buyers market is mostly made up of trailer trash, dregs, welfare queens, serial shoplifters, crackheads, alcoholics, me-h heads, basically your all around gutter trash.
So what does Ford need vehicles wise to get these losers into Ford Dealers to buy a car?

The answer is designing cheap new beaters with a fresh coat of paint and no warranty. Ford could mass-produce cars like this just as like old Henry Ford did. Price them cheap, sale them fast should be Fords strategy.


how are y’all surviving if you work with merchandising or visual right now?!?! the workload is always a lot this time of year but it feels even

it feels even more insane than normal. All the million different shops trying to maintain a strong strategy presentation which I do get but if you would just staff your stores adequately you would see a return on investment. Like why do we need a “cozy throw shop”, plus the joyland shop and then have different price points subcategories all thrown in the mix. It’s confusing to us in the store trying to set it up and get the stuff out, it has to be confusing to the customer or they get so overwhelmed trying to understand the visual impacts but gets lost because there are so many. 😵‍💫😵‍💫😵‍💫 idk it’s a lottttt.


Nike be warned!!! don't get too close with amazon

dealing with amazon might be sweet in the beginning but it will ki-l you down the line.

Yes, amazon will deliver few billion dollars of sales immediately but keeping them close will ki-l you down the line by cutting independence, originality, fresh new views, objectivity!!
Look at Toys are us, book publishers and latest victim is turns out is UPS. This is short list that comes to my head

Nike be free and independent !!!


Verizon turned their back on the core bread and butter

So no they are not laying off field techs .Infact they are actually Hiring like crazy .The reality is that long ago the company 1 focus turned solely to wireless which we all knew was not gonna be forever.All while turning their back on the back bone bread and butter of wireline that fed their cell towers served their longtime customers towns buisness. This also was bad for wireless since if you been beaten up and abused by a company on wireline you be your not gonna go buy a wireless plan from them.Next they spent more money and time on hiring Managers upon managers to waste time trying to micromanage the people actually doing the work everyday .We now have brand that’s been beaten down has a bad look.Too much management most of who know nothing .All managing a smaller work force with less customers .Hence Layoffs


Will Value be axed and be more like an Indirect Organization?

These Value brands used to be their own business's and pay Verizon for “access”.

Nancy got moved to protect her nearly 40 year tenure.

Indirect dealers have been beefing up their operational staff with old Verizon execs.

Should be interesting next week.


SOLV layoffs. Strategy. Stock ROI. Growth. You can't have them all

Bryan appears to either be simple-minded on his approach to running SOLV (into the ground) or being directed by a higher power or deity who has no idea how to run a HC company (Peltz). Either way, he has once again proven that the GE style (Welch, McNerney, Nardelli) of "leadership" simply emaciates a once-strong company into a parceled mess of unrelated businesses waiting for a spin or break-up.

Thankfully, I got to leave during the Covid wave of layoffs and enjoy retirement and coffee mornings on the porch, but still care from time to time about what was left behind.

When Bryan was named CEO before the actual spin and gave his first townhall, people on this board sounded so optimistic, which made sense since Roman was a complete buffoon as CEO. Not sure if he talked much about actual strategies for growth and investment or he just used soothing words and bubblegum phrases to get people to like him, but the shine has clearly worn off.

Annual layoffs, as occurred at 3M under Roman and now at SOLV, only prove you have either NO long-term strategy except for HOPE or you have a strategy that changes faster than the weather in Minnesota every spring and fall day. Either way, Wall Street has (finally!) learned that such a "strategy" is a loser and has kept SOLV stock changing mostly sideways while the SP500 is up over 15%.

Having read a few of the public SOLV releases to shareholders, it appears that SOLV is not likely to have any major runout during Bryan's term. NO long-term growth = no long-term ROI. He has never indicated either to employees or Wall Street what his plan is to reduce the massive debt 3M left in his mailbox. He is the antithesis to Lee Iacocca who earned $1 per year and potentially worthless stock options while flying commercial to DC to lobby for loan guarantees.

Perhaps the only strategy that will work is a series of mergers and spins with other HC companies to spread the debt across multiple companies, hopefully stronger and run for growth. But where would this leave Bryan and his guaranteed 40 million per year? That's the sting! I'm convinced a McKnight CEO would quickly be forced out by some activist investor wanting a quick return for their buck like Peltz.

If there's any consolation, Peltz is basically sitting on dead money with 600+ million invested, almost zero gain on the stock price, and no dividend for perhaps years to come. No wonder he keeps pushing for more layoffs. But the layoffs people talked about this week appear to wiping out business critical roles that will only hurt SOLV and help the competition.

Sorry to hear about this 2nd round of Holiday layoffs. The people at 3M/SOLV deserved much better than Roman, Hanson, and Brown.


“ not taking any actions” game

One of the things I really miss about corporate life is playing the “which, if you’re unfamiliar with it, is where you go to meetings with the express intent of taking zero actions whatsoever. And if you’re thinking, what is this corporate lingo, then an action is something that you actually have to do. And you might think, “Well, isn’t that the whole point of work, that you actually get stuff done?” To which I would say, “No, foolishness!” You’re too busy attending meetings at which you’re avoiding actions to actually have time to do anything.

So how do you avoid taking any actions? Well, you might think, maybe just don’t show up to the meeting, which would be a terrible strategy, because then the people at the meeting will give you all of the actions, and you hear about it later. So that’s a rookie mistake. There are a variety of strategies for avoiding taking actions, one of which is to just remain perfectly still. This is the Jurassic Park approach. You hope that if you just don’t move, the dinosaur won’t see you, like this. But sadly, the dinosaurs often do spot you, so it’s not a good strategy.

A much better strategy is to constantly be positive in meetings and compliment people, saying things like, “That’s a really great idea!”, “I just wanted to double down on that point…”, “I completely agree!” or “Let me just build on that…”, because that gives people the impression that you’re contributing to the meeting without actually contributing anything.

There is a risk, though, that at some point an action will start to come your way. You need to spot that and head it off quite quickly. You do that by saying things like, “We’re just so busy right now,” or “My team just don’t have the bandwidth,” or even a kind of inferred threat where you say, “We’d have to deprioritize some of our strategically aligned work.” That usually stops them.

You might think that leaders of these meetings would get very frustrated with everybody avoiding taking actions, but they don’t, generally, because that’s how they got where they are, by being very good at giving the impression that they’re doing something whilst at the same time not actually doing anything whatsoever. And I know you’ve got this lingering suspicion: in that case, how does any work actually get done? Well, good question.

The answer is, you give it to somebody else to do. If you have budget, you lodge that with a third party, a vendor, who can actually do the doing, and then you take the credit for the doing. But if you don’t have budget, then you just kind of moan incessantly about not having sufficient budget. “My team doesn’t have enough budget.” “We just don’t have the budget to get anything done this year.” That ensures that you can continue attending meetings where you avoid taking any actions but nevertheless give the impression that you’re actually doing work.


CVX Production growth: Plans to grow production by 2–3% annually through 2030.

Is this attainable given top line decline rates are 9%

MW is promising something like 12% production increases per year to account for production declines and well failures.

Is this doable or will more companies need to be purchased?
Possibly a Permian Pure Play, and a multinational large independent


AI impact on GPs

If AI is supposed to replace mundane, everyday tasks then why wouldn’t we reduce GP headcount further? Some of these GPs do not add any strategic value, they seldom make critical decisions and don’t have the competency to lead the people through 2030. We can cut further cost to fund the 2030 ambition and still attain sound input through AI.


Is IBM once again throwing out the bath water and going all in on McKinsey's "Three Horizons of Growth"?

Rumors are leaking out that once again McKinsey is bilking IBM for some serious cash and IBM seems to be going down the path of this McKinsey Three Horizons of Growth nonsense to grow sales and cut costs I guess. Inquiring minds would like to know how many tens of millions IBM has paid McKinsey going back to Gerstner where he was a director there for 13 years 1965-1978. Lets guess since Gerstner came in 1993 IBM has shelled out $3M/year to McKinsey. 32 years x $3M (likely more) is a cool $96,000,000. For what?

1 of a thousand failed examples here...IBM's Personal Computer division reached $4 billion in revenue by 1984, which was more than twice that of Apple at the time. The company continued to be a major player in the global PC market in the following years.
But by 2004, when IBM sold its PC business to Lenovo for $1.75B, annual sales for the division were approximately $10 billion. The company faced increasing competition from "clone" manufacturers throughout the late 1980s and 1990s, which eroded its market dominance and profit margins.

IBM completely F'd up it's wonderful PC business by not properly protecting the HW IP from Intel and the SW IP from MSFT. Combine that with IBM F'ing up MCA micro channel architecture, Token Ring, SNA and OS/2 and that is tens of billions of dollars lost to ineptness.

TODAY: Lenovo turned a $1.75B investment into $57,000,000,000 and IBM approx $62,000,000,000. An unknown Chinese firm in 2005 now rivals IBM for annual sales?! Could IBM use $60B of revenue for the next forever?!

IBM's latest Hail Mary here with McKinsey => https://flevy.com/topic/mckinsey-three-horizons-of-growth/case-growth-strategy-redesign-professional-services-competitive-market?srsltid=AfmBOoqmaY7ObrlfwqN8tDc9rAtBsbhQri_INrMLx8-zVOaRvYhjsN-9


IBM’s debt bubble

Is Alvind purposely trying to pork up the balance sheet so much , he wants more obligations ?

I was told the company needs to be leaner and they need to bring down costs but what the he11 are these acquisitions for ?

Just good press? Bragging rights ?

Make it make sense


Transform for the Future... uncannily similar to 3M SAP promises

From our Q3 press release yesterday: Solventum has launched 'Transform for the Future', a new multiyear global initiative (the "Program") to further accelerate its long-term growth strategy and strengthen its position in a rapidly changing healthcare environment. Designed to reshape the Company's cost structure, enhance operational efficiency and fuel innovation for profitable growth — to deliver greater value for customers and patients worldwide. Once fully implemented, the Program is expected to generate approximately $500 million in annual cost savings, with a portion of the savings reinvested in strategic growth initiatives. The Company anticipates cumulative pretax costs related to the Program will be approximately $500 million.

https://investors.solventum.com/news-events/press-releases/detail/135/solventum-reports-third-quarter-2025-financial-results

Reeks of Inge's $500M/year claimed savings which never manifested. SAP started circulation at 3M in something like 2010, with the fever dream reaching maximum levels in perhaps 2014-2018. They had mandatory "Here, you matter" meetings and plastered the walls of the Quad with SAP propaganda (graphics of people holding a red ball and "You play a part" or whatever nonsense).

3M had a blurb like this in 3 consecutive Annual Reports (2015-2017), then it was dropped into a memory hole starting in 2018. As of spin-off, 3M still wasn't fully deployed. We are already beginning to realize productivity gains from Business Transformation, which will increase in 2017 and beyond. By 2020, we expect it will result in $500–$700 million in annual operational savings and another $500 million reduction in working capital.

https://www.annualreports.com/HostedData/AnnualReportArchive/3/NYSE_MMM_2016.pdf

My gut is that Transform for the Future is attempting to juice the stock based on returns that will never manifest. I wouldn't be surprised if it is a rebrand of 3M's SAP promises, as the whole "Transform for the Future" verbiage is so vague. What are they spending $500M on, and where will the $500M/year come from? Could they really mean "We're going to spend $500M to complete 3M's partial SAP roll-out" and re-promising the same savings as 3M did in 2015?

I noted that "innovation" is put last, while redundant terms (cost structure and operational efficiency) are up front. Only savings are cited, not increased sales or new products (who are our "customers," again?). Doesn't inspire confidence that we'll be, you know, actually improving patients' lives. Feels like monkeying with financial levers to "create value" (C-suite money bags) where there is none.

Curious what others think.


Earnings Call - 1 Divestiture Per Quarter through next year

So CIBC analyst asked around the pace:
"How should we kind of think about the cadence of divestitures over the next several quarters here as you look to divest 15%-20% of the overall revenue? Yeah, that's a great question. We've been grappling with that and talking to Steve about the right way to do it. Clearly, there are multiple business units here that are non-core. I think what you'll see is we'll establish a pace of doing one per quarter because it does take a lot of effort."...." I think you will see us generally be done within the next year. "

So sounds like 4-5 major sell offs of units...trying to read the tea leaves, who are the top 4-5 targets? Guessing anything non "Content" is fair game but could be individual products under Business Network ITOM, Cyber (Ent), Cyber (SMB/Consumer), ADM and Analytics. Who has the best guess here?


20% Cuts

  • Tripadvisor announced layoffs affecting about 20% of its workforce across the core Tripadvisor brand, Viator, and administrative teams.
  • CEO Matt Goldberg said the restructuring aims to prioritize “experiences and AI-enabled discovery, planning and booking.”
  • The core Tripadvisor brand, though still profitable, has been shrinking and took the largest share of the job cuts.
  • Skift reported that the layoffs were confirmed after internal communications detailed a broader operational merger plan.
  • The move reflects Tripadvisor’s strategy shift to adapt to AI-driven tools and a changing online travel landscape.
    Source:

    https://skift.com/2025/11/05/layoffs-hit-20-of-tripadvisor-viator-and-administrative-staff-scoop/


In Office Policy & RIF non-directional locations

Is it true the that Verizon wants to RIF most employees in non-directional locations in late 2026 and 2027 as part of the broader strategy to go lean?

Now that we have three main directional locations, Dan wants to accelerate the plan to shutdown real estate in non-directional locations (cost reduction), make 5 days in office and then start removing the employees in non directional locations. Of course some key ones would be asked to relocate.

This is probably not the case for the RIF this month but coming in 2026!