#customerservice

Stores to start processing Amazon returns in an effort to drive foot traffic to the stores. Amazon customers will also receive a 5% off coupon when they return an item.

Let’s focus on winning new customers, at the corner of happy and healthy. And having their best interest at heart.

Long gone are the days of decisions being made to better the business. Now we are in the business of turning away existing customers and flagging upgrades for fraud. We are a laughing stock in the telecom industry. We look like amateurs. Congratulations.

I couldn’t believe that I have been shopping at this store in northern Virginia for over 20 years. And anytime I had a return I would go to the customer service desk, especially if I was in a hurry or on a lunch break from work. The new people they hired are so inapt.. They don’t know how to do returns or they refuse to do returns and all they do is laugh and giggle behind the desk. They made me go all the way up to the third floor to return a dress and a lipstick that I bought ONLINE. I will only shop going forward at Bloomingdales. That store has really gone downhill with a caliber of people and employees that they hire very disappointing

The robotic and daily repetitive nature of pushing Centerwell Pharmacy enrollment and the talking points is abnormal. If I didn’t know better, I would think Blagg was AI. The only response is a blank face and talking points. Daily call back delays. But wait! Talking points! Emails every day -talking points. Meetings to repeat you guessed it talking points. All the talking points in the world will not fix that CW pharmacy su-ks A-S and no one wants to use it. Why not eliminate it and save that money instead of spouting some bs that it prevents hospitalizations. PDMRs prevent hospitalizations. Not inept mail order pharmacies.

Best Buy Co. is reducing its workforce across multiple departments, including its Geek Squad technical support team, Bloomberg reports.

The consumer electronics retailer confirmed it is laying off employees from both its customer care division and in-home field teams. A company spokesperson described the impact to Bloomberg as affecting "a very small number of workers."

https://www.investing.com/news/stock-market-news/best-buy-cuts-jobs-in-geek-squad-and-customer-service-teams--bloomberg-93CH-4254361

If all these people we offshored these jobs to can only follow a simple script, why even have them? All they do is take a ticket, tell the user to restart their computer, and then assign it to some random engineering group that is only tangentially related, what are they good for? You don't even need AI to do something this simple.

Disconnected phone calls leave billions of dollars on the hook for Humana
Health insurance company challenges complex US star ratings system in court

Please use the sharing tools found via the share button at the top or side of articles. Copying articles to share with others is a breach of FT.com T&Cs and Copyright Policy. Email licensing@ft.com to buy additional rights. Subscribers may share up to 10 or 20 articles per month using the gift article service. More information can be found at https://www.ft.com/tour.
https://www.ft.com/content/926c6431-c67e-43ae-9ea9-330872d85f7f

Humana sued the government over its rating in October 2024. CMS included foreign-language assistance for customer callers in its stars metrics. To receive five stars on the call centre metric, CMS required a 100 per cent success rate for foreign language calls. Three Humana test calls involving a third-party connecting an interpreter did not work, hurting Humana’s overall star rating.

https://www.ft.com/content/926c6431-c67e-43ae-9ea9-330872d85f7f

https://www.ft.com/content/926c6431-c67e-43ae-9ea9-330872d85f7f

I have been a CRC for seven years and have seen many changes. Each year we have less people to help the customers. I am concerned they will shut down more branches soon. Does any one have any information

if i evr won the lottery, i wouldn’t retire quietly. i’d open a cellphone store right in the middle of the richest neighborhood i could find.

but it wouldn’t be a normal store. our only goal would be to make sure every single customer left annoyed. prices wouldn’t matter, products wouldn’t matter, the only thing that mattered was that no one walked out satisfied.

every single worker in the store would hold the title of “manager.” that’s it, no other roles. on their name tags, we’d list their salaries in huge print. people would walk in, see someone making millions a year, and still realize they weren’t going to get any help at all.

and for customer service? our number wouldn’t go to a call center, it would connect straight to the irs. so if you wanted to complain, you’d have a very different kind of problem waiting for you.

Then as customers stormed out the door with frustration written all over their faces, we’d smile, wave, and say in the sweetest tone: “and you have a nice day.”

What a joke ... the race to the bottom is over and AT&T won

https://www.wral.com/consumer/5onyourside/utility-boxes-repair-att-september-2025/

Being an observer of Sysco South, Florida, the current management is driving this company into the ground.
They are destroying the very fabric which Sysco used to stand for as leader. Sysco South and Southeast covers Miami to vero and the keys. They are doing their best to run the company into the ground. For all of the sake of a balance sheet, which makes them look great, but does nothing in the long term, salesman who have been with the company for are up and leaving due to the autocracy its becoming You have a few VPs in Miami starting with sales upper management, etc. that are trying to take the dollars out of the representatives mouths for their hard work they get nothing but if you kiss the rear end management, you get everything this is not how a business should be run. Im asking Houston to get people in those positions that know what they’re doing, people that are customer oriented and not do as I say don’t do as I do management group. I’m ashamed to say a once great company. That was based on family, quality, professionalism, and customer service has become nothing but a dictatorship, run by a president in Miami who is a wimp and especially vice president such as sales who are a dominant cut throat whatever makes them look great egomaniacal person. It breaks my heart. For once great company to crumble at its foundation.

I was going out to meet some friends this weekend for drinks and took an Uber. The driver stated he ditched his corporate gig about 2 years ago and has been doing Uber ever since and would never go back to a corporate sh-t hole. He asked me what I did for a living and I told him I work for SF. (I was embarrassed) I told him about all the cr-p that SF puts people through, how they treat their employees and how horrible the service is. He said I was the 3rd person he had heard that from lately that worked for SF. He said he was cancelling his auto policy and would let all the other Uber drivers know. He agreed and said it sounds like a total living h-ll hole. Go Progressive!

I work face to face with providers and members and decided to actually encourage them to come to this site and others to be informed about the atrocities of this company and how greedy and shallow the shareholders are. It is important members know the authorizations and care they need are getting created and handled by people oversees. I’ve had providers vent for hours on how rude the Indian representatives are and how they input the incorrect information in the system. I attend very single town meeting and take notes and inform those who are outside the company because this had got to stop. We need to take care of our members and only have American citizens handling their cases. I have even helped a few members find better and more affordable insurances and start the process for canceling whatever they have under UHG. I don’t care anymore.

Is there a way that either AI or, existing, non-Artificial Intelligence (NAI?) could indicate useful info?
If I could at least tell our customers, as well as the outside technician hunting down the trouble spot that, "All customers south of the utility pole at Main Street and Park Avenue are OOS."
and add to the outside technician's log, "Likely trouble spot possibility via our ever-vigilant 24-hour test monitoring personnel."

Layoff Record15
Salesforce Layoffs: 4,000 Roles Axed As AI Handles 50% Of Customer Division

https://www.oneindia.com/artificial-intelligence/salesforce-ceo-reveals-ai-impact-on-workforce-dynamics-011-7849251.html

• Salesforce CEO Marc Benioff reveals AI's role in reducing customer support jobs and improving workflow efficiency, ensuring human-AI collaboration.
  Number of People Laid Off: 4000
  Published At: 09/06/2025 & 05:21 AM UTC

Verizon Slammed For Retaliating Against Customer Who Filed Complaint, Allegedly Blacklisting Them And Re-Aging Debt To Hurt Credit, Raising Serious Concerns Over Fairness And Accountability

https://wccftech.com/verizon-slammed-for-retaliating-against-customer-who-filed-complaint-allegedly-blacklisting-them-and-re-aging-debt-to-hurt-credit-raising-serious-concerns-over-fairness-and-accountability/

I am a former employee of Lowe’s and I can tell anyone who reads this that Lowe’s will be bankrupt in 5 years. I bought a $1300 fridge nothing fancy because of space constraints. The fridge side feels like it doesn’t have a good magnetic seal. Lowes use to swap doors, told me I had to bring whole fridge back. If I bring it back I’m returning it! All for a door swap! Pass any issue off to the customer by changing their operations. Lowes is really going down the cr-pper on customer service side of things. What an unamerican corporate clown show. Never again shopping at Lowe’s ever again unless it’s a part the HD store don’t have. Lowe’s is going to loose a lot of customers by treating customers like this. Over a stupid door.

The outage and now this…

https://wccftech.com/a-verizon-authorized-reseller-employee-scams-a-customer-with-an-unauthorized-order-fueling-outrage-and-raising-questions-about-carrier-accountability/

How much longer is the board going to allow management to destroy the company? MOA was known for exemplary customer service, now, the amazing customer service leaders are gone, and the new horrible ones remain - and of course - Moriarty who has single handedly caused the most damage in operations/customer service - think new system and removing service from the Field Offices. It's not shocking to see that complaints about service continue to plague them...From BBB

Date: 05/19/2025
1 star
Our woes with Mutual of America I, and my sisters, *** and **, lost our mom on November 5th, 2024. In February, Mutual of America contacted me about a policy, with a small payout (just under $5K). Neither of my sisters received any information about this policy.However, I was paid a much larger amount. Mom had 2 policies, which were paid to me, 1/3 of each policy; my sisters still had no documention about either policy. They had to call to get forms sent to them.Several weeks later, my sisters had still not been paid anything. *** started calling (14 times now, so far), usually being told she just needed to wait a couple more days (this is their normal response).One day both *** and ** called seperately, *** was told it would be 6 to 8 weeks, while ** was told 10 - 15 days. Same day, different results. *** was told there was no supervisor she could appeal to.April 28th, MoA contacted me and told me a mistake had been made in my payments. had set a 40% 40% 20% split on her larger policy (but not the smaller policy which was equally split) and I was the 20%, but had already been paid 1/3 of that policy. So, they asked for the overpayment returned to them. I mailed them a check, cashed May 9th 2025. ** was told it would only take a couple days after my repayment came through for them to pay out the policies. As of May 19th, neither sister has received any of their money.We're extrememly frustrated with the runaround this company has given us. ** seems to be programmed to say "A few more days", until the next call, and programmed response that it will always be just a few more days.Update 5/19/25 Another call, another 5 day wait to "investigate". They are currently saying the repayment check was not showing as cashed (it cleared 10 days ago). They said they needed time to investigate. Again, nothing is happening.
Date: 04/17/2025
1 star
I wish I can give them zero stars!!!! This company in the worst company in the history of business!!!! They are liars and crooks!!!!! I been trying withdrawal my money for a year!!!! I did everything and when I finally got the approval they came with other excuses!!!! I gave them my bank to send it straight deposit they said my bank could not do it smh then they said they was sending a check and said it was the wrong address and that it was sent back to them and they said someone cash it!!!! Then they saying they had the wrong address but I was getting information from my address they said they didn't have in my mail!!! Now they saying I have to sign a document talking about the check was cash so I can get my money!!! These people are liars and crooks!!!! If your company put your money here I suggest you get it out asap! And we track the check it was cash from someone that work there offices! The manger was very rude and disrespectful it's disgusting!!! The people that work there don't have a clue and will put you on hold forever!!! This company operates like it's 1987 smh
Date: 02/25/2025
1 star
Employers and account holders of 401 accounts be CAUTIONED with using this company. Mutual of America has purposely made it incredibly difficult and confusing for anyone to do a proper rollover. I've spoken to multiple customer service representatives to deliver a withdrawal/rollover account. Each time I am given contradictory information, and I've been careful to ask, is this the right form, their answer, "correct - everything should be good to go", and after receiving a document this has been processed, it turns out NOTHING has been processed. I am now being told there is no clarity from processing and they're all awaiting a response - we are hitting two months now and I am not receiving any assistance. The amount of time and energy to just get a rollover is incredibly inappropriate and the company should be held accountable. I can't imagine how many others are experiencing similar issues. This has been a disaster and they are creating more friction, and barriers than needed to roll over your account. I have never dealt with such confusion and bad actors for a company as big as this!
Date: 01/14/2025
1 star
Terrible organization to do business with. Communication, service, ethics, morals all lacking...
Date: 11/24/2024
1 star
Unbelievably bad communication. I am trying to get my 403b rolled over after years of not working at a former employer and its been a total disaster. Their employees gave me contradictory information with every call, messed up forms, initiated a forced withdrawal against my wishes despite having enough money in the account, and to add insult to injury after weeks of discussing with 3-4 different employees how to process this request online, get a form letter saying that this is impossible and I have to mail them something. RUN away from doing business with these buffoons.

Date: 10/16/2024
1 star
Money has been missing from my account since Oct 2 and they did not enlighten me to where this money can be.
Date: 08/28/2024
1 star
Do not sign up with these people through your employer or anyone. They Are scammers. They will take your money from your paycheck and it will be extremely hard to get it back once you are no longer employed. ** is terrible and they will keep lying to you every time you call. This is the worse investment company out of all of them stay away from these people!!!
Date: 08/15/2024
1 star
Absolute worst customer service. Although, I have email receipts of when documents were submitted they claim to have no knowledge of ever receiving them.This is after speaking with one their representatives a week prior who at that time noted that my application was received and in process. Only to call back and have them tell me they have no knowledge of receiving anything from me. Furthermore, they refuse to take the time to patiently and with tact resolve the matter. They are uncaring, short, and well beneath the basic standards of conducting business.

Horrible Job MOA team - you should all be ashamed of yourselves for not providing any good customer service, someone needs to pull the plug at MOA...looks like there is no hope left. If you are still there, run - fast - run, and leave the trauma of the job behind.

You can’t even get through to them and you can tell those agents are miserable. Wayfair needs to rethink and retool this mess.

I've been with this company for a few years now, and I've always been on top of duties, getting things done no matter how urgent the situation, and the managers never compensate us, not even with a thank you or an impact reward. There is no GROWTH at this company. God forbid if your computer broke down and you required help from the IT department, you'd have to wait hours or days for a response. Absolutely absurd.

Does anyone know for certain what is happening with this group? There are many unconfirmed reports of this many parts of this group heading to the GSC in Costa Rica.

I copied this off of my Linkedin feed. They're advertising to hire NEW employees seasonally.
Distant hugs and kisses. Love and affection, TL
Follett Higher Education
Follett Higher Education
21,922 followers
5m • 5 minutes ago

Raising our standards and reinventing excellence at every turn is what Follett stands for! Are you a passionate person who thrives in a challenging and dynamic work environment? Apply for a Seasonal Retail Team Member in Tanner, AL and join our Follett family! https://example.com/3cxDEA4 #CustomerService