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Verizon is a hot mess

I am a new employee via contract and 8 months in my observation has been WTF since month 3, when I really got the lay of the land. Beyond the share price decline and lost market value, the organization lacks unity and accountability. There are way too many mid level people actioning work who are not great at what they do or have been told by their boss that they are not accountable for keeping to a reasonable level of standards for collaboration across teams. I’ve seen senior people refuse to collaborate and throw their peers under the bus. I don’t know the history of the company’s decline/ drama but when I joined I had friend at Amazon, Chase and other solid places say it’s a great company- these are good friends BSers. I am curious if anyone here would like to share WTF happened or if it’s always been kind of a mess.


Thought loyalty, ratings & experience mattered

I always believed that loyalty, tenure, experience, integrity, and consistently high performance meant something. I thought those things mattered — that they protected you, or at least earned you some consideration. Turns out, they don’t. I’m being laid off too.

What hurts the most is knowing I’ve always operated with integrity. I’ve done things the right way — by the Credo, by our customers, and by the business. I never cheated, inflated numbers, or gamed the system. I focused on doing what’s right for the customer and what’s right for the company — because both matter. I brought real value without taking shortcuts, and I truly believed that mattered. Apparently, it doesn’t.

Meanwhile, it’s hard not to notice that some who openly cheat the process and play the commission game stay untouched. People who push $10 routers customers never asked for — hurting the customer relationship and the company — will keep their jobs. And yet someone with strong results year after year, both individually and as a leader, is cast aside like I’m expendable. It’s hard to make sense of that.

I also can’t understand how this company thinks it will continue to operate without the great minds and passionate people customers actually rely on. We’ve always been told customers don’t just want the cheapest price — they want people who care, who solve problems, who think creatively, who build relationships. Yet somehow, those are the exact people being treated like numbers on a spreadsheet.

Watching the company cut individuals who are true assets — people who carry this place on their backs — is a travesty. And it’s not just today. More cuts are coming, and many who truly matter will be ignored or pushed out sooner or later.

I’ve thought about leaving before — especially with so many disconnected decisions and poor ideas happening around me. But I stayed because I believed in my team, in our customers, and in the value we brought. At least now I’ll walk away with a big payout — and I can be grateful for that. But it’s painful knowing others will get tiny packages and rely entirely on this paycheck to support their families.

Verizon, you’re making a huge mistake. Customers will feel this. The problem was never the people — it was the decisions. Dan once told us that “employees are Verizon’s most important asset.” Seeing the company treat us like costs to eliminate proves how empty that statement was. Customers do want us. They want the expertise, the honesty, the relationships. Cutting the people who provide that is not the answer.

For me personally, I trust this will ultimately be a good thing. But for the company? The consequences are coming — and customers will be the ones to say it out loud.


VCG Update

I work in one of the VCG departments. I can’t share specifics because we were told to keep this private. But SDs and ADs were pulled into a meeting with their VP and notified their teams are all safe. Similar meetings are happening all across the org this morning so you should likely be getting an update soon. If you don’t hear anything that might be a bad sign…


What's happening?

Can somebody please explain to me why are people getting laid off already? I thought this was supposed to be one major round starting on Thursday, and I keep seeing mentions of this or that already being laid off - and I'm not talking about managers here. What's going on?


Terrible VZ culture

It's going to be tough to right the ship after being so anti-customer for decades now.

I used Verizon cellphone service for a year in the late 1990's for sales position and was so put off by the overall experience I switched at first opportunity back to AT&T. In the mid-2010's I tried Fios and had the same terrible experience. Different LOB, same BS.

Verizon has a bad reputation with customers that will be difficult to shake off with promotions.


Crystal Ball and SOLV layoffs

The reality of SOLV financials is gruesome. Revenue just north of 8 billion. Debt north of 5 billion. Bryan is a grossly incompetent and overpaid clown but he was dealt a bad hand thanks to Mike Roman. How 3M saddled a HC spin less than 25 percent of the original company was a master play in financial engineering.

Even after the only smart move Hanson could do in spinning off Filtration, his card deck is full of low cards. No aces of trump left. He's being pressured by a rich guy who may not live out the next four years of the "Solventum Way" given he's already 83.

The poster who wished SOLV had never been spun off is right. As bad as 3M is being run, at least the stock price has doubled under Bill Brown.

If you are still working at SOLV and see things differently, please pass the gummies. The layoffs will accelerate and not just be a Frank Shirley Christmas bonus special. No way can Bryan grow the top line when he's obsessed with cutting costs. The one good chance HCBG ever had of being special died when Bryan listened to the guy on the yacht instead of going all in for growth.

Meanwhile, cousin Eddie is getting the long desired management position he's always wanted, reporting directly to Heather. The two would make a great tag team in the WWF of overpaid and overweight execs.


Q used be be better than this

Q used be be better than this.

i really mean it. Unfortunately no one is going to try to fix. some says 'leave company'. but those are just less than 5 or 10 yrs. and yes CA really need to do something about middle managers than asking all these useless feedback thing.

i see a lot of ppls to have zero loyal to this company but money.


PSA: get your personal finances in order

What’s happening right now is despicable. It’s also a rude wake up call … no company is safe. This whole “we care about you, V Teamer” is bullsh-t. Verizon doesn’t care about you. Perhaps you’ve given the company your blood sweat and tears for the past 15 years … guess what? You’re about to get booted out. Say adios to your steady paycheck!

YOU have to protect yourself. When you have trouble paying your rent in the coming months, do you think Dan the Hatchet Man will loan you even $.50? NO!!! he’s too busy counting his millions and laughing all the way to the bank .

In a situation like the one we’re in right now, you’ll feel a LOT better knowing that your personal finances are in order.

  1. VERY IMPORTANT — establish an emergency fund to cover at least six months of your living expenses. One year would be even better. That’s how long it may take you to find a new job in this horrendous market.

  2. Pay off your high interest credit cards. Credit card debt is evil.

  3. Save for retirement. Contribute to your 401(k) and get the company match (at Verizon if you survive this RIF or at your future employer). I also love me a good Roth IRA! Tax free earnings, baby!

I’m going to stop there because I’m not a financial advisor. But you get the picture. There’s lots of good free information out there.

As for me personally, I am 99% sure that I’m on the chopping block. :( BUT I have a healthy emergency fund that will tide me over for a year, and that brings me comfort.

The ULTIMATE GOAL is financial independence (enough saved so that I could actually retire if I wanted to) … that way, I don’t ever have to be scared about losing my job EVER AGAIN.


Already found another job...

I have been telling every customer that walks in and quietly told them that they are being misled, ripped off, and taken advantage of and told them to go to another carrier and provided them their acct and xfer pin #s

Verizon must fall. I played my part and everyone on the chopping block shall do what I do.

They should bleed out and lose millions of customers for treating us like dogs


3 reasons

Here are the 3 reasons why Verizon will
never live up to its rivals or its own best years from the past.

  1. Outsourcing CS, IT and other depts
  2. Everyone wants to be a manager, attend meaningless meetings to say the right things, pointing out all the wrong things that need fixing BUT NOBODY WANTS TO DO THE WORK!! Managers aren’t doing any actual work.
  3. Nasty debt problem. Execs and board put us in a position impossible to get out of