Below are all the posts — topics as well as replies — that mention the hashtag #quality.
Mention #quality in your post to continue the discussion!
No worthwhile insurer would tolerate this.
Here is the first sentence. You can gauge your own expertise by whether you have a panic attack reading it out loud.
Health Care Service Corporation, a Mutual Legal Reserve Company, which offers Affordable Care Act-compliant individual and family marketplace health plans across Illinois, Montana, New Mexico, Oklahoma and Texas, is reaffirming its commitment to serving consumers through the marketplace in 2027.
So this machine has only workfow software added to it and a Xerox badge, the Xerox jacks the price way up and traps the customer in higher price contracts and consumable costs. And the software crashes more on it. Are customers happy with this?
Sue-perstar Sarah™
When you can't earn four stars, subpoena them.
Source: https://www.insurancebusinessmag.com/us/news/risk-compliance-legal/centene-chases-448m-over-star-rating-rules-a-court-already-ki-led-594798.aspx
Only 9% of MA members in four-star-or-better plans for 2027, and Sarah London’s latest turnaround strategy apparently involves suing CMS for $448 million. And the funniest part? Centene might actually win!
But recovering revenue through litigation isn’t operational improvement. Will executive bonuses reflect the difference, or are we putting courtroom victories on the transformation scorecard now? And apparently, the quality improvement team now includes outside counsel.
CMS, we’re all pulling for you, and you have the opportunity to do the funniest thing ever. Stunt on dat ho. 💅
Welcome to Centene: Where apparently even the turnaround needs an attorney.
For those who have seen their teams or work outsourced, how has the quality of products and services changed?
Are these outside vendors actually delivering better results, or are we just spending more time fixing issues and dealing with problems that didn't exist before?
Curious what people are seeing firsthand.
Want to know why the products keep getting worse and so does everything else? I call it the Bombay Decay of goods at Danaher. Put you know who in charge and it turns into you know where.
Lululemon has reduced its fabric development team by seven positions. This reorganization occurred in August as the company shifts capabilities closer to international vendors. The move aims to improve supply chain execution and prevent product flaws. These changes follow recent customer complaints about sheer leggings. The company is now hiring for similar roles in Taiwan and Vietnam.
Vancouver, British Columbia
https://sgbonline.com/exec-lululemon-fabric-team-undergoes-layoffs-following-product-quality-complaints/
Central customer service that then gets outsourced. Marketing teams assigned to servicing customer accounts. Then lay them off. Centralize complaint intake, then outsource that function. Manufacturing plants that remove inspection steps, drive work to poor quality suppliers in a never ending effort to reduce cost. Do more with less, when you were already overwhelmed is not sustainable. It has all undermined the foundation of the organization.
What @bz+1m2hsyrxb said.
https://www.cbtnews.com/farley-fathom-launch/
This will be another failure as usual from Ford. There will be massive problems, quality problems, recalls, warranty issues.
I highly recommend not to buy this vehicle until the price drop to $15,000.
You can't get high quality for pennies on the dollar. You can't. What you get is so bad that it's dragging the bank down and costing us much more than it's saving. That's just the facts.
It would be nice to share the 30 year knowledge I picked up from my masking tape division with some Chinese factories, anybody have any prior knowledge of how i can contact them and earn a few bucks getting their QC up to western standards.
The current response quality coming from TPO is deeply concerning. The level of inaccuracies and inadequate handling of queries by Pune from global regions is not acceptable for an organization operating at our scale.This is not just a matter of operational inefficiency. it exposes the company to real legal and financial risks, especially in Europe, where labor law is strict, employee rights are strongly protected and violations can lead to significant penalties.Is the company fully aware of the potential consequences of maintaining such low-quality support in areas directly connected to compliance, employee rights? Why regional TPOs are not responding properly!
Ford Motor Company as an Internal Learning Organization. Inside the company, Ford uses the classic six pillars of a learning organization (Personal Mastery, Mental Models, Shared Vision, Team Learning, Systems Thinking, and Open Communication) to adapt to rapid changes in the auto and tech industries. Maybe we should challenge existing mental models and embrace the softer side of recalls and product quality?
A lot of experienced employees were pushed out, and now the company is relying on people who don't know the customers or the business nearly as well. How long is it going to take them to realize that saving money on payroll always results in the quality of the work suffering?
Part of ISO 9001 is ensuring resources to maintain operations. while an exact number is not listed. The requirement exists nonetheless. So coming up with a final HC before the company knows they can sustain on that number is odd to me.
Clause 7.1.2: must determine and provide the people needed to effectively implement and maintain the QMS and control its processes
I left F5 Networks due to its shift to share holder value over quality of products
I’ve seen a lot of great employees RIF’d in the past year. Even if you try hard your number may be drawn for the next round of layoffs.
Doing an AMAZING job and the bare minimum both amount to the same 2-3% raise.
Your bonus can be arbitrarily reduced in any given year because they feel like it, like when people lost bonus pay because of Quality issues despite having no impact on Quality in their daily work.
Promotions are few and far between.
Each time you are promoted, your chance of RIF increases.
We’re all constantly given more work without more pay because they are actively reducing headcount, but not expectations.
What’s the motivation to try hard? Is there any?
This is probably built on the Ford Maverick platform. The design is already 6 years old. The only difference is now it's an EV.
I don't think this truck going to sell, once people finds out that it is so outdated, behind I technology, not efficient, low range, expensive, ugly, poor quality, many safety recalls.
It seems as though we have lost our way to deliver high customer satisfaction. The forward models are uninspired. Quality leaders seem seem to be happy with status quo. There needs to be a change in the Quality leadership so we can start engineering vehicles customers want and deliver high satisfaction. Is it time for a new Quality Czar?
Jeff Silverstri QA head is retiring. Thank you for trying to put quality first at BD. In spite of the messaging from above our commitment to quality is reflected by our too frequent recalls, FDA 483 and warnings letters. Head count reductions to QA and support staff. - the next guy in line will do just that, get in line. Cash in and cash out, platitudes and all.
I now have three instances of shoes failing within 3 months of buying
Friend 1, sole separated from shoe within 2 months.
Son got the new minds and the swoshes fell off on both of them withing 2 months.
Today kid on my team went down when his cleat separated from the upper.
What the heck is going on with QC
The company is upside down. They look at numbers oppose to quality of client support and ability to decrease the workload. Company really should rethink the process and start RIFs from top to bottom. Way too many Leads, Sup, Manager, director positioned in terms of the acquired workload chain.
Sharp Healthcare-256 just let go across the system, 150 @Mesa Vista. What is the quality of care going to be like???
I am very curious how a company like Dell, where layoffs happen almost every Monday, even survive for so long?! How do we support our products and quality?
The Upper Grand District School Board is reducing its custodial and maintenance workforce by 21 positions. This reduction includes laying off 12 caretakers and not filling nine vacant roles. The board states these changes reflect necessary adjustments due to decreased enrollment. Union representatives have expressed dissatisfaction with the decision, arguing it will negatively impact school cleanliness. The board maintains its commitment to maintaining high standards of cleanliness.
Guelph, Ontario
https://www.wellingtonadvertiser.com/upper-grand-district-school-board-moves-ahead-with-layoffs/
I foresee a loosening of the restrictive FT RTO because of a few factors.
One being that the malcontents would’ve left.
Two they will have replaced them with newbies willing to crawl in everyday, but the drawback of the newbies is the brain drain they likely didn’t expect.
And with those factors involved the loosening of the strict adhere to 5/4 will be happening.
They might attain employees wiling to slog in but that does not equate quality or skill or professionalism.
There also might be a tremendous amount of negative blow back on the CFO too since he seemingly is the mastermind behind this tactic.
Defying years of relaxed and welcomed 1-2 days a week of wfh encouraged because a happy worker produces more and better quality.
Must restore the balance. ☯️
I've seen lots of engineers who are on visa.
No basic coding skills or any work ethics.
Been in industry for over 25 years.
Seen enough of visa scams . Ford should stop hiring Visas!!
Regarding the layoffs at Centene Corp., the real problem is management, not the boots-on-the-ground employees. There are too many layers of unnecessary management pulling in great salaries. Middle management is mediocre and exclusively focused on metrics and numbers, which is the exact reason we lost so many members—because the resulting quality is deficient and mediocre.
How can anyone focus on quality and caring for the member when they are forced to handle 60 calls daily, just trying to reach that arbitrary quota of 60 members a day? Leadership thinks that because they have a Microsoft pilot, everything is fixed, yet CM Hero remains an outdated piece of trash. I cannot fathom how much they paid for that imbecile piece of software that they are trying to promote.
The issue stems straight from middle management, where there is zero innovation. Moreover, when you look at the staffing mix—such as registered nurses with only two years of college and CNAs—can you expect them to think above and beyond? Many of them do not write English properly, which is plainly evident in the notes that they produce.
Something like this this would probably have never happened during the periods when the late Mel Ward and W.Frank Blount were running the company.
Likewise, when former COO Michael Rocca was overseeing networks, these incidents were not heard of.
Back in those days, there was much emphasis on local internal technical expertise, extensive testing and quality of service.
Telecom research labs should never have been demolished.
Internal training facilities should have also been maintained.
Privatisation and off-shoring has ruined the telecoms industry in Australia.
It is a terrible situation. And as a country, we a re not any better off for it.
,,, oened up in India after the April 2023 RIF doing?
Release dates all met?
Code excellence?
New technology advances?
Is it just my area or does everyone else’s warehouse absolutely su-k? I’m talking multiple mispicks on pretty much every delivery. There’s no telling the lost dollars there.
From Google AI itself (word for word): the model can confidently predict an incorrect relationship between ....
A week or so ago I had asked Google about wood flooring (for a potential remodel), specifically some details about standard wood floor thicknesses today versus what might be seen in older homes. At one point in the Google AI response, it came back stating 7/8 inches was smaller than 3/4 inches. Of course, I challenged this and Google corrected itself with an explanation of why it happened. I wish I had captured the response back then, but I was able to coax Google to explain the error again. Below is Google's response:
Why The Error Happened
The mistake occurred because large language models (LLMs) do not naturally perform mathematical operations the way a computer calculator does.How I Process Text: LLMs predict the next most likely word or token based on patterns in data.The "Token" Problem: Because fractions like 7/8 and 3/4 are read as text patterns rather than numerical values, the model can confidently predict an incorrect relationship between them based on how they appear in sentences.The Missing Step: I failed to run the background Python interpreter to convert those fractions into decimals (0.875 versus 0.75) to verify the math before outputting the answer.Without that code execution check, the text generator generalized incorrectly, leading to that math error.
Understand, Dan (and cronies)?
Ford is rehiring veteran engineers to fix quality problems created by Ford's rush to implement AI/automation (admitted by their VP of vehicle hardware engineering - Charles Po-n). Oops, duh. At least they recognize the problem and how to address it. As an aside, building an already designed vehicle has got to be more "automatable" than designing a cell site and the even more "thinking/thoughtful" part - walking that project through all of the issues that pop up from the initial design through turn up.
https://www.businessinsider.com/ford-ai-hiring-veteran-engineers-2026-6
Ford executives said they have hired 350 veteran engineers — some of them were former employees, while others had been working at suppliers — after artificial intelligence and automated systems failed to deliver the desired quality level.
Bloomberg reports the company’s chief operating officer Kumar Galhotra told journalists that Ford had been “relying more and more on automated quality systems” with disappointing results. So the company “brought back technical specialists,” and those specialists “hunt for failure points before a part ever reaches the plant floor.”
Charles Po-n, Ford’s vice president of vehicle hardware engineering, added, “Mistakenly we thought that by just introducing artificial intelligence and ingesting the design requirements that we had, that that would produce a high-quality product.”
To be clear, this doesn’t mean Ford is abandoning its AI plans entirely. Instead, it’s using the rehired employees — referred to as “gray beard” engineers — to train younger staff and reprogram AI tools.
This rehiring seems to be paying off, resulting in what Ford CEO Jim Farley said are things like lowered warranty and recall costs, “contributing to literally hundreds and hundreds of millions of dollars of a tailwind for Ford on cost.” The automaker also claimed the top spot among mainstream brands in the JD Power Initial Quality Survey released this week.
Honest question: Why does Dell have software Engineering Leaders and 10s of thousands of software developers?
Every piece of enterprise software we develop either doesn't work, has to be recalled, or is already 10 years behind the competition when it releases. So why do we have these groups?
Kudos to our IT leadership.
It takes real talent to invest millions in new software and end up with something less capable than what we already had. I can’t help but feel for the business leaders who are funding these projects and expecting better results.
Push the button and nothing happens (people die). Can’t recall Patriot systems deployed.
From Ford Authority:
Ford has a long history of supplying the U.S. military with various goods, beginning way back during World War I and extending to World War II, as well as the Korean and Vietnam wars. As Ford Authority recently reported, the Trump administration previously approached Ford and other automakers regarding the possibility of shifting some capacity to we-pons production, and Ford CEO Jim Farley later confirmed that the automaker was "in early discussions with the U.S. government on some defense-related projects" - as well as the European Union, too.
Now, those talks have seemingly progressed, as U.S. President Donald Trump recently revealed that both Ford and General Motors are in discussions with defense contractors that could result in the repurposing of certain plants for we-pons production, according to CBS News. Trump noted that those we-pons include things like the Patriot and the Tomahawk missile.
Our is going no where fast. Promised returns and automation delayed. We always seem to be getting different results from the same prompt. Still. AML part is going to be pushed live, fake it til you make it right?
Today I and several other people in Citi Frad division were laid off as well as representatives in Quality. The average tenure of those dismissed was 4 yrs or over. It is devastating and I’m just still in shock.