The current response quality coming from TPO is deeply concerning. The level of inaccuracies and inadequate handling of queries by Pune from global regions is not acceptable for an organization operating at our scale.This is not just a matter of operational inefficiency. it exposes the company to real legal and financial risks, especially in Europe, where labor law is strict, employee rights are strongly protected and violations can lead to significant penalties.Is the company fully aware of the potential consequences of maintaining such low-quality support in areas directly connected to compliance, employee rights? Why regional TPOs are not responding properly!
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Product team and PS have backfilled lost resources with net new Cognizant resources who have been working with clients and on deliverables for months. Yet, none of them have FIS credentials. They don't have access to systems, knowledge base, PM standard applications like MS Project, or even FIS email. Clients are paying ridiculous rates when these resources are completely reliant on other resources to perform the simplest tasks.
@an some but not this scale. It’s a matter of time they have legal disputes. Many countries decided to create union trades already..
I have a ticket they keep trying to close that has been opened since June. They ask if my question was answered, and I say no, and I asked a very direct question, it is not hard.
But with the significant reductions in employee expenses (except for the c-suite) some drop in quality output is considered acceptable.