For those who have seen their teams or work outsourced, how has the quality of products and services changed?
Are these outside vendors actually delivering better results, or are we just spending more time fixing issues and dealing with problems that didn't exist before?
Curious what people are seeing firsthand.
This has only made things worse. These H1Bs have fake degrees and often don’t even know what they’re talking about. But hey… they’ll take half the pay you will.
Lower initial costs (that's how they sell it to Stinkystank) followed by poor quality, lousy service and customers who leave...
no but made stankey and his cronies richer when they pat themselves on their back
Increase outsourcing. Send more jobs to India. You will get value for your money.
Now ask that same question but replace "at AT&T" with "our officers' net worth" and notice how the answer changes.
I know for a fact that outsourcing has cost us major contracts. I was on calls with customers who were paying million dollar contracts for us to manage their platforms and they flat out said they were not going to renew because of the India element. That was straight from the customers mouth.
OP-
Outsourcing has created more layoffs!
Very fun to be gouged by Aramark. It'll be fun when they add meters to the water fountain too
So if you want to solve this problem lower the Healthcare cost. Stop.. stop stop eating fast food. The good thing is that you will lower the overall cost of company Healthcare. This is driving cost over seas
Just stop earing fast food all together
Serve Customers First
$$$$
Excellent results. Less cost, more productivity, no employee drama. Can optimize things without any legal hurdles.
The internal red tape is atrocious and dealing with outsourced departments. But that’s what you get when everyone wants to hide behind a webpage or a chat bot instead of actually answering the phone. That’s the first step in setting it up to be easier to outsource or convert to AI. You have to want to give customers an experience that resolves their issue on the first time with a friendly attitude. Sure, some things are easier if they can just login and toggle something on or off or make a quick change. But when someone actually wants to call us, we really should be available because they already know they wanna talk to a person or they would’ve already made those steps before hand.
Deal with screaming customers all day over it and the over seas call centers!
I've seen the results of outsourcing real estate management to CBRE: Our workplace are even in worse shape.