Get ready, they changed business reps to a 280 charge back period. Consumer is next.

This situation is getting old. Reps are afraid to open account. Managers are demanding that reps don't open accounts because of vhi and hpu banners. This completely goes against the credo but the id--ts the are making these decisions don't see what... — read more 

Verizon wants so badly to be an AI company, but cant fix it's own systems. That paints a very dark picture for the future of this company in the next few years. Describe some of the issues you have had yourselves?

After the many years of quota increases, I am starting to suspect that they are raising them to make people and thin the market. Oh and this jacked commission plan.

What about the millions Verizon spent on their promotion of the 3 year price guarantee? Lmao!

Any one seen the new training for the next round of price increases?

THE VLC IS COMPLETE TONE DEAF TO THEIR OWN INCONGRUENCIES... THEY SHIP JOBS OFF HALFWAY AROUND THE WORLD TO IRELAND AND INDIA AND THEN FEED THE US BASE THIS BULLSH-T ABOUT HOW WE ARE TOO DISPERSED! YEAH NO SH-T YOU A-HOLES - YOU ARE THE ONES... — read more 

verizion is the first which can do it. plan price must go down. All three telcos got overpriced plans. first one to take down the plan price will get the customers. Only way to do it.....is one way.......CUT DOWN OFFSHORE COST. CUT DOWN... — read more 

Is it discriminating to let customers with VHI service to get better customer service, when a lot of people are still unable to obtain verizon internet service? Discuss.

Human free telco? Really? I wonder when employees will stand up to daddy Hans. Not until their job is on the line apparently. He just told you his plans though people. Watch out!

Is every store slow right now? What's every one at for sales revenue percentage so far month to date? I am at 62 percent of sales revenue

How much did Verizon pay you to leave. Include band and years of experience.

Verizon feels the pain of federal layoffs in declining phone subscribers The telecom company lost 289,000 monthly subscribers in the first quarter. It attributes at least part of the decline to less government spending.

It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and... — read more 

Just a little reminder to middle management, if you imply that people should just quit instead of being grateful you will not raise your pulse score. In fact it might make them lower. Nah fam I’ll just collect this check till the layoff

The HPU percentage take rate has my managers preventing reps from accessing accounts due to being scared about the percentage. I cant get in to scrub accounts for sales opportunities due to them being scared about a percentage .etrix that does not... — read more 

Just a long-gone SS wondering what the current protection plan goal is? When I was there, I had predicted it would be 100% by now. PS Find a way out the place isn't worth your soul

Oh boy! It's official. We haven't "led" anything for years in wireless. Settled for trying not to lose... now we are running scared on churn. We've have lousy stale promos and advertising. Refused to keep our base by slamming add ons. Didn't... — read more 

I finished at 76.89 percent of goal, I am being told by my peers that I will be on PIP, store traffic was slow, will they cut a break for me?

LINES OUT THE DOOR.. CUSTOMERS... BILL RELATED QUESTIONS, CANCELLATIONS... FROM... B Y O D PLUS!

BYOD + Upgrade promotion is a direct slap to our investors faces. A line that Verizon will claim as a new line of service that does not provide any income is something that hasn't been seen before, or is even quantifiable in a business strategy. Our... — read more 

I’ve already had several wash transactions this month. I researched and found they were all BYOD+ devices. Then I checked and the upgrades still show the promotions . Also had a customer come in upset because they called CS and were told they didn’t... — read more 

If I'm at 13% to my target and I go out on Maternity this Sunday .. will I be on PIP when coming back?

Can anyone explain the PIP process?

Anyone?

Is it true this is going to be there for the rest of the year?

Im not referring to supervisor and the like, but directors, associate directors and the like.

So I am fairly new and taking my first vacation this month for 5 days, now how many "new phone lines" does that cover for when getting to the 1.3 mark? I believe this month it was like 58 new lines to hit 1.3

Thought the whole point was to earn higher commission check which entails NEW lines as opposed to HPU???? Doesn't make sense for management to push this it seems like they're just trying to prevent us from earning higher commission checks

Any have any insight as to what exactly this is? It looks to be something to do with AI and customer service. It is it a reformatting of the IVR? or something else entirely. From what I can tell its an all hands on deck project that may be dropping... — read more 

Is it time to find new employment? I work as a retail specialist and is it really worth it staying? I haven't seen a 1.3 in quite some time and everyday patrons walk in requesting for final bill and transfer pin numbers

All of CSO ops. And if you don’t live in Basking Ridge be ready to be Riffed. New guy ain’t playing. He’s pulling badge swipes.

Already short staffed stores now have extended hours. They now have fewer representatives per shift to cover the increase in hours. This will lead to longer wait times and poor customer experiences. It will be a complete circus once stores are... — read more 

It seems like Verlieson is buying stuff from websites like Temu & Shein basically the stuff which doesn’t fit which make you look like a circus clown. This whole rebranding has been terrible along with the new dress attire. “BUT” to their defense... — read more 

Company and Independent Verizon stores no longer carry replacement FIOS products. This after FIOS associates direct you to go there and pick up exchange parts. What is up with this change?

Can someone please tell me why did my quota just skyrocket for June. Its like here you go work more & get paid less. WT F Verizon!!!! Let’s hear these A*es talk about we gave you the tools and offers and cr-p. My quota went up 50% from May which... — read more 

One of my coworkers just showed me their commission statement and compared it to all the PU he’s been doing. He's over 30% HPU, but his HPU sold does not match to the PU payout in his upgrades. Who should we bring this up to? The GM says good luck... — read more 

Our operational focus has shifted to automation and digital processes, reducing the need for manual oversight. Recent investments in data analytics platforms have automated much of the role’s analytical workload.the role significantly overlaps retail... — read more 

Verizon is notorious for slamming customers and misguiding and misinforming customers on a daily basis

My Assoc Director gets her new vehicle and immediately removes the company logos and instructs her engineers they can do the same. This is a violation of company fleet policy and a if anybody else did this, they would be written up or fired.