#employeehappiness

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Customer Service has to be fixed as priority #1, and the rest is noise...

While the new leadership is focused on cutting, Customer service needs to be addressed as the top priority:

https://www.reddit.com/r/verizon/comments/1oqujew/in_case_anyone_dealing_with_verizon_support_right/

This is just one example. I had a family member have the same issues this week, and cancel Verizon service.

A few things the leadership has to get right:

  • Customer Service #1
  • Ease of doing business with VZ, including intra-VZ customers/services
  • Ki-l money losing businesses
  • Collapse the org chart, and maximize resources in the process.
  • Give employees a reason to be proud and generally happy. I dont think one discount perk will fix that. But, employees have to feel valued!
  • Performance Culture, we expect excellence from employees

Layoffs will happen, but it can't be the headline of the business. or the #1 priority.


Lesson learnt

We just lost some of the best people on our team, and it finally hit me that no matter how hard you work or how good you are, the people at the top still see you as replaceable. From now on, I’m done putting work before my family just to feel secure. No more missed birthdays, no more late nights trying to prove something that doesn’t matter in the end. I'm done.


Does anyone think the culture is nice?

I don't want to dive into revenues or actual layoff numbers here, but curious are you guys actually upset being here? The culture still feels great on my team, I'm happy and my manager keeps me challenged and is focused on growing my role here. Does anyone here not feel the same?


It’s Fine

America feels like it’s falling apart. Prices keep climbing, people are barely getting by, and the pressure from every direction is unbearable. Schwab treats workers like disposable parts, piling on more stress while paying wages that can’t even cover the basics for most frontline employees . Yet somehow, everyone keeps showing up, pretending it’s normal, pretending nothing has changed. It’s madness, and everyone feels it, even if no one wants to say it out loud.


Started lexapro until new role available

I’m trying to quit but can’t find anything and have kids to feed. I’ve been applying daily but the anxiety and depression from work daily is ki-ling my drive. I literally got divorced year 3 working here because it was affecting our romance and I turned quite mean to my spouse just being accountable. I’ve lost everything to this job. Please share tips on how to apply if anyone got lucky enough to leave. I cry in the bathroom weekly. This is no way to live, survival mode.


Loss of Confidence in CEO

We are hearing inside whispers that some on the board, executive committee, and rank and file are starting to lose confidence in "T" Brown Duckett. She came in 2021 on a DEI high with lots of fanfare to replace Roger Ferguson who was snake bit at the end by mounting scandals and lawsuits. Now, with outflows at record highs, massive over spend by the Frisco experiment, and mounting legal and PR challenges, some are contending that Duckett step aside so that a turnaround artist can take charge of the helmless sinking ship to right it's course. We are hearing decisions will be made in the next 18 months on a possible sea change of direction.


Terrible Company and Terrible Management, NOT SURPRISING, long read but worth it

I worked at Gartner for several years. These layoffs come to no surprise to me, especially as free AI websites become better and more robust. Gartner hires new sales people in waiting for others to quit, get fired, or leave for other roles(inside or outside the company). They literally hire you to sit on the "bench". I worked within the startup sales division, 1-50 Employees, Gartner can help them grow, that is no doubt, however, when I was there, startup funding was in the sh----r. I achieved quota my first year but after that, my territory got taken and the new territory I was given, 2/3 of it was in the Artic Circle... Working with startups, they have incredibly small budgets, we had to sell at the same price that our medium to large sales teams sold at, tell me how that makes sense... That being said, we were not allowed to sell 1 year contracts, unless management liked you. I provided 9 verbal and written commitments to my manager for 1 year contracts with significantly higher than base price asking and was denied. Base was 57,300, I was selling them in the 70s... guess their money isn't green enough(BTW avg deal size was 61k). Gartner really only sold on their name, they are just a consulting firm, nothing else. I knew that the small business division was dying. The first manager I had, was essentially worthless, their onboarding and training is also worthless, and many, many people will agree.
Even with the 9 written commitments, they tried to PIP me twice and I clearly beat it, until the 3rd time, they found out my wife was to have a baby in the middle of the 60 window, that they guarantee you have, and they fired me, obviously I was going to take my full paternity leave. I couldn't be better off at my company now.
The company is garbage, the consultants, while extremely educated aren't as hands on as they claim to be. Gartner says you have unlimited access to them... no you don't. They let you read research notes, thats pretty much it. Management is so out of touch with reality and what sales people are going through, they should be RIFFED.


Things to come

It's hard to imagine any positive scenario for the worker now that Sycamore is in the driver's seat. Private Equity is brutal and anyone in bed with PE will go through multiple cycles of pain and tears. At this point we'll have to see how small of an org Sycamore wants as they are only interested in milking cash flow and paying off the loans they took to buy us (and they will do it with our own money). I think I know how this will play out, it's the same old playbook - get a loan, buy a company, pay off the loan with loans the acquired company takes & milk cashflow, improve cashflow by cutting cost and labor, spin off or sell the company. PE gets rich and everyone else gets fu---d.


Good Bye F5

I liked to say it was a good experience - it wasn't.

I'd liked to say that we helped each other thrive - we didn't

I'd like to say that F5 puts out new and innovative products - they don't

I'd like to say that F5 puts out quality products - it doesn't

I'd like to say that customer issues were resolved - they weren't.

I'd like to say that the customer was treated right - they weren't.

I'd like to say that the executive staff members are leaders - they aren't.

I'd like to say that I will recover from having worked at F5 - I can only hope.


EEOC Violation at AT&T??

New EEOC priorities
Is AT&T running afoul of new EEOC priorities?
https://www.shrm.org/topics-tools/news/talent-acquisition/eeoc-anti-american-discrimination-immigrant-workers

Quote from the article linked above: “The EEOC is putting employers and other covered entities on notice: If you are part of the pipeline contributing to our immigration crisis or abusing our legal immigration system via illegal preferences against American workers, you must stop,” said EEOC Acting Chair Andrea Lucas. “The EEOC is here to protect all workers from unlawful national origin discrimination, including American workers.”


High time

High time that emp revolt by inundating people team with reports of unfair and discriminatory practices all around if infact that is what is occuring. Inundate both human resources and local senators and Dol...appears careers and lives are being destroyed through emp exploitation based on feedback here. when business is good there is no good reason for such low ethical and frankly unlawful means.


Armed Security in Chicago

For the last couple of weeks there has been at least one armed security guard in the lobby in the Chicago building. He’s tall and wears regular clothes with a black jacket zipped halfway but if you pay attention you can see the outline of a we-pon on his hip. He always looks upset too which is hilarious because sir you’re the only one here packing.

The culture is in the dumps and leaders know it. But instead of listening to employees when we constantly give them the same feedback in these surveys they like to send and changing our leaders hide behind words that don’t mean anything. After the layoffs you feel like another shoe could drop whenever. People are smiling through it but you can tell they feel defeated. There’s something coming about our pto. I hear bits and pieces but something is about to happen with that.

If you work at HCSC you already know. If you don’t I won’t tell you not to take a job if you get an offer. The economy is bad and a job is a job. Just know what you’re getting yourself into by coming here. Almost none of what the recruiters say about this being a great place to work is true. I hear them every day lying to people and showing fake enthusiasm when they’re miserable themselves.

My leader is over talent and he runs talented people out of here on the regular. Recruiters have left. His admin left. The people who stay are scared to challenge him because he WILL send it up. And another leader who did challenge him got let go. Coincidence? It’s not just him though.

If anyone would listen I would tell the leaders to change the culture and stop always making these little snide comments about the office being empty. There’s a reason people don’t want to come in the office and it’s not all about money. Any mistake you make is about to be on the 10 o clock news because you’re going to get put on full blast on an email with a thousand people copied. The point isn’t to help you do your job better. They are super thirsty to make themselves look good while making you look bad.

If i really wanted to make these people look bad I could but they’d figure out who I am and I need my job. As soon as I find something better I’m out. If you all are reading this stop sending out surveys and holding town halls where you don’t say anything. Be a human being and stop treating us like we don’t matter but then always thanking us. Which is it?

And please get rid of the rent a cop. No one is trying to go to jail because of y’all.


How long before this is all over?

How long are they going to keep us guessing? Until more of us decide we can’t take the uncertainty anymore and quit? It wouldn’t be the first time Exxon tried to force employees to leave by creating an environment that basically pushed people out. I don’t know if this is one of those cases, but I wouldn’t be surprised.


Am I the only one who simply doesn’t care anymore?

Lay me off or don’t, I don’t give a damn. I’ve been stressing so much and finally realized I’m destroying my health and for what? A company that’s happy to betray not just us but everything we used to stand for. I’m done with that. Yeah, losing my job wouldn’t be great without something lined up, but you know what? Others have been through it over the past few years, and every single one of them ended up doing perfectly fine after a while. So I just don’t give a damn anymore. I do my job, nothing more, nothing less, and that’s it.


I love the new market based culture.

I really don’t get all the drama. This whole “market-based culture” thing has honestly been the best setup ever.

I’m up at 6, roll into the office, grab a coffee, and spend the first hour catching up on news and personal emails. Calls run till about noon, then it’s lunch somewhere good — Plano or the Dallas Design District, depending on the vibe.

After that? Head home early, knock out some errands or business stuff, and call it a day.

The trick is simple: do what’s in your job description — nothing more, nothing less. Follow every rule to the letter, badge in, badge out, put in your six hours, and keep it moving.

Worst case, they lay you off — and you get to take the next six months off to find your next move.. Tell me another Fortune 50 gig that easy.


No matter how hard you worked, no matter how much you believed in the firm before, you can never feel safe again.

I've been working at Jones for nearly my entire professional career, right out of college, for the past decade. I worked hard to prove myself in the eyes of leadership and my peers. Copious amounts of overtime, volunteering for more work repeatedly, going above and beyond in every capacity I could with a ratio of 9 "Exceeds" to every "Meets". Promoted numerous times with several lateral moves, always "working my way up" however I could, because I believed in the company and wanted to be a part of something truly great.

But in that time...

I was hired with a title and grade two below the role I actually filled, told I had to work my way up only to watch others be hired directly to the higher title at higher pay than I made when I was eventually promoted. I was repeatedly paid less than the minimum for my paygrade, with more than one "Bring to Minimum" increase. I was denied increases outside of annual reviews, despite being below the minimum. I was never offered a partnership. I was converted to salary without my consent, with the expectation I continue working heavy overtime, in addition to regular weekends. I was denied opportunities for promotions due to my volunteer projects. And now, I have been ISP'd.

I stayed all these years because I felt secure, and I truly viewed many of my coworkers as friends. When I first toured the campus, in my interviews, even in the lunchroom I heard repeatedly how Jones was "one of the best places to work" and "never did layoffs", "the culture is incredible", and that "the happiest feeling in life is feeling safe and secure in your job, never worrying about putting food on the table" (exact quote). The older associates said this is somewhere you don't have to job hop, you want to stay here your whole career, it's that good. And, like an absolute mo--n, for the past decade I believed them.

This past month I've felt a lot of things... Anxiety. Shock. Frustration. Fear. Depression. Unappreciated. A number on a spreadsheet. Like my whole career has just been reset. But most of all? I feel betrayed. I've been stabbed in the back, and I feel sick to my stomach for it. And it's not only me - I've spoken to a dozen of my friends who all got the same news, and a dozen more who are heartbroken to see us all leave so suddenly (many of which received demotions). Being locked out of the building, having our names scrubbed from projects and tickets, being forgotten and shown firsthand that we never mattered. Thousands of years of cumulative experience purged in the name of profit for the select few at the very top.

My world view has been shattered. I wish I could go back in time and tell myself to treat Jones as a stepping stone and take the opportunities presented elsewhere along the way. Instead, I was walked all over for years and the only thing I have to show for it is a lovely pink slip, and a crippling fear for my family's future. I've put out dozens of applications in the past month, putting my all into finding something new, and haven't gotten a single interview. They let us go into one of the worst job markets they could. At the start of this year, I thought I was going to retire from Jones... Now I don't know what my life will look like 6 months from now, let alone 10 years from now.

My faith in the firm's direction is gone; the company culture is dead.
If you're still there and thought you were safe, you will never be able to feel that way again.


A lower level employee

Recently posted, in part, on LinkedIn:

“…AT&T leadership continues to set the gold standard in recognizing and rewarding its people. Their unwavering commitment to appreciation and employee happiness is what fuels our culture of excellence. When you feel seen, valued, and celebrated, you bring your best—and that’s exactly what we do.

I’m beyond proud to be part of a company that invests in its people and celebrates every chapter of their story. “

WOW.

Speechless. Though I did throw up in my mouth a little.


The Performance Hunger Games: A Memoir of an ExxonMobil Casualty

Once upon a time, ExxonMobil told me I was part of a family. Turns out, it was a family reunion where someone always gets voted off the island. Every year, the corporate ritual begins: managers huddle in air-conditioned rooms, armed with bell curves and buzzwords, ready to determine who deserves to be a “star” and who must be sacrificed at the altar of “forced distribution.”

It’s not personal, they tell us. It’s the system. And that’s exactly the problem: the system is personal. It’s designed to pit friend against friend, teammate against teammate, until collaboration becomes a liability. Help too much, and you’ve given away your edge. Share credit, and you’ve signed your own exit papers. At ExxonMobil, teamwork is celebrated in the posters, but quietly punished in the rankings.

I survived this game for years — until I didn’t. One morning, my badge beeped for the last time. Not because I failed. But because someone had to fail. Someone always has to. That’s the brilliance of the system: it doesn’t matter how many projects you delivered, how many nights you stayed late, how many crises you saved — the curve must be fed. And this year, it was hungry for me.

Meanwhile, senior management writes love letters to Wall Street, filled with words like efficiency and right-sizing. They call it strategy. I call it theatre. A tragicomedy in which real people become line items, and livelihoods are “optimized” into quarterly metrics. Funny how bonuses at the top never seem to follow the same bell curve. The VPs ascend while the rest of us are sorted into neat statistical buckets: star, survivor, sacrifice.

We joked about oil wells, about decline curves, about depletion. Turns out, the cruelest decline curve was our own. We became non-producing assets, flared off like unwanted gas. Quick burn. No emissions report. Just silence.

And here’s the saddest comedy of it all: ExxonMobil doesn’t need to fire you. It only needs to erase you. Your email blinks out, your calendar evaporates, your name is deleted from the org chart as if you were never here. The system is efficient — cruelly so. It doesn’t spill blood; it sterilizes it.

I’m left with a twisted gratitude. Gratitude for colleagues who became friends even while the system forced us to compete. Gratitude for the absurdity of it all — because if you don’t laugh, you’ll drown. And gratitude, perversely, for the clarity: now I know the truth. This was never about “our greatest asset.” It was about protecting theirs.

So to the survivors still inside: play carefully. Smile at your peers while secretly outscoring them. Innovate, but not too much. Collaborate, but only if the credit sticks to you. The machine loves you — until it doesn’t.

ExxonMobil: Energy lives here.
Translation: Human energy is expendable. Executive energy is renewable.


Think twice and then again before accepting a job offer at Booz Allen.

They will use you and dispose of you with a layoff notice approximately five days after a contract you were hired to support ends or funding inexpertly gets cut. You are given less time now to find another internal job at Booz Allen before you are issued a layoff notice. There are hundreds of employees in this position at any given time, and their desperation shows, and mostly likely their mental health is affected too. After receiving a layoff notice, you can forget about Networking, to help you find a new position inside the company while the days count down before you are laid off. The reason for this is that IT shuts down your computer so you can no longer network using emails to reach out to managers you do not know or access the internal networks at Booz Allen to help you find another internal job at Booz Allen before your last day.

Buyer beware when accepting a job offer at Booz Allen.


Q4 Kickoff Call - Real life marketing feedback

Today’s kickoff call is blatant reminder that our leader (PK) is simply out of touch with his sales staff. More than once, he referenced a female sales professional as a male. This female sales professional struct a deal that resulted in over $800k of revenue. He had one job and failed. He couldn’t even read the slide correctly. As a female sales representative in this organization, it was so disrespectful to this female. It just shows he doesn’t care.

Even more upsetting was that PK’s colleagues, mainly DV, didn’t correct the mistake. Everyone knew it. Can you be anymore out of touch with your employees?

Today’s call showed the company has no interest in selling equipment. “Hey sell what you could at our inflated price. We love you guys!” Thanks for the extra 1% DV. The extra $350 on a $35,000 sale will make a huge difference in my salary when I used to make $2k-$3k on those deals just 5 years ago. The 30% in price increases we have taken over the past 2 years won’t affect business. Hey our competition did it so we should do it, right?

I have begun the search to leave this company. I am tired of the overall panic from my manager and director to hit a number that is unattainable. More than 50% of the company is under 50% YTD. The company is paying less compensation which is why they are now giving you the extra 1%. Majority of deals are written using the industry low 2% override. If you think making 2% plus the extra 1% on deals is good, you my friend are exactly who they want working here.

I have lost all respect for PK after today. He doesn’t care about us. DV is also not a leader. Talk about a guy who made it because of who they know. The Japanese better wake up fast because these leaders have lost their sales organization.


High severance employees targeted

I know alot of the items on this site give insight to what may or may not be occurring but I was recently let go and was here 27 years. I was pretty sure our department was going to have cuts so I was not shocked when I got the meeting from my manager for a random 1 on 1. What I was shocked about was that my severance which I was forecasting to be roughly a years check be dwindled down to 12 weeks due to me missing training by 2 days last year and RTO because I wasnt in office or on network long enough. I argued that this isnt fair and I was told the policies are in place for a reason so management is definitely targeting high severance people and doing what they can to make sure they don't get it. My case is not a one off either I've seen many others have the same issues here. I was in Westboro and all our jobs are gone to florida soon. Just please heed my warning and have common sense that this place doesnt want to pay a year upfront to anyone and will dig and find any reason not too. Im lucky im able to retire in a year so im not concerned about this too much, I just find It very sad this is how they treated me after so long.


My Two Cents on Citi Layoffs

The way Citi is handling layoffs is beyond disrespectful. Getting a random unexpected call saying your position is eliminated, with no clarity on severance, is barbaric. The uncertainty is hanging over those still working, waiting for their turn. It's clear to everyone, yet management acts oblivious.
I've been through layoffs before, and there's a right way to do it—team meetings, advance notice, incentives to stay and help with the transition. Citi has the resources but chooses greed instead.
They don't seem to realize this will backfire.
If they don't start treating people like human beings, they'll regret it. I'm ready to speak up and go to the media if needed. I've got nothing to lose by standing up for what's right.