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You Can’t Lay Off Your Way Out of a Leadership Crisis

The nuance here is that political systems do work. However, political systems must be based on honor and principles - and A LOT of education and intellectual honesty. The moment you corrupt a political system, all bets are off. Good, healthy politics can go a long way.

Regarding the hiring of individuals who lack basic technical knowledge, I find it curious that software is the only engineering that allows someone to design infra structure without having a degree - or anything that resembles qualification. In any other engineering context, one must have not only a degree, but maintain a license in order to touch anything. If we were building airplanes or oil platforms, most of Comcast's "technical leaders" wouldn't be allowed anywhere near a job site, by law.

I agree the problem is not limited to engineering, it impacts all verticals - its a moral problem, so cross cutting. But, if we want to regard ourselves as a technology company, then we must accept that engineering is sacred. Everything else is built on top of it. If we lack the proper infrastructure to run our services and build our features, we are dead on arrival.

GPO spent the last few years paying PWC for advice on restructuring, lay offs and systems redesign - to no benefit. Since 2022, most of the stuff we designed is garbage. It looks great on a power point presentation, but it cant be delivered in production. We are currently in a broken state across the board, and even if McKinseys was to get the restructuring right this time, it would take us a couple of years at least to get our ducks in a row so we can at least go to market with something other that a rebranding.

Comcast cannot persuade potential customers to purchase internet and security that was designed by amateurs. Entertainment maybe, but not internet and security. This sh-t is serious. There is real liability in failure. Much less can we compete with real technology companies with sharp, intelligent, competent leadership.

The good news is that there is an abundance of technical talent at Comcast. What we lack is LEADERSHIP. Comcast's problem is exclusively unintelligent, unqualified, dishonest leadership - not engineering. And if we go ahead with massive scale lay offs before we fix leadership, Comcast doesn't stand a chance.


The client executive model

Designed to be the enabler and bring more deals to the much more capable sales staff. The sales staff that got overlooked for the CE roles are the hunters. Now we have Client executives getting involved in all deals. I’ve personally witnessed CEs making deals smaller to show they add value. It’s a terrible sales play… CEs are managed by a sales leader and SSE is managed by another sales manager. Managers of managers! No one is able to hit the road sales plans are a priority!
. It’s a joke isn’t it nearly Q3 already ? Agree ?


So what do you think of Ayman?

He came in quiet but to me he feels like a wolf in sheep’s clothing. He exemplifies everything we know about IBM:

  • everyone for themselves
  • willing to do anything for short term profit
  • no allegiance or feeling of obligation to support those that keep the company going
  • this week’s changes were horrific

My Leadership Is Playing Pretend

The writing is on the wall. Yet, my leadership is carrying on like we’re in a parallel universe. I’m still being pulled into planning meetings, surrounded by that forced corporate positivity, as if the enterprise isn't about to shift.

They aren't acknowledging the elephant in the room. Are your managers and their managers acting this oblivious right now? Or do you have actual working relationships with them? If only I did.


By the time Nike turns the corner, it will be much smaller than

reduced Nike today.
And the arrogance and blind confidence that they had will be long gone by then.

Everyone in the company will be hoping for Nike to reach $30 Billion in sales soon.

PHK, if he alive then will be worth 2 billions.

And Nike employees will run into people like me who will be talking about good old days on the bar.

That is how things will be 6 years from now


Mr.Hill, this needs to be your playbook not what you are doing now….

Take Nike stock back to $100+. 9 steps. 2 years. No $50 million consulting firm required.

If I were running Nike, these are the nine things I’d prioritize to get our stock back above $100 within two years. No revolutionary restructuring, no 150-slide PowerPoint about unlocking synergies. Just getting back to what made Nike great.

  1. Pricing: Stop Pricing Out Our Customers

Nike has gotten ridiculously expensive. A Tech Fleece tracksuit is nearly $300, and shoes that cost $120 a few years ago are now pushing $160+. Have manufacturing costs really increased that much, or are we just testing how much customers will tolerate? We’ve spent years raising prices while making our products less accessible. At some point, premium pricing becomes corporate greed, and customers eventually walk away. I remember when we raised prices during Covid in the name of Covid, and then never returned them back to what they were before😂 Prices just keep going up and up in the name of corporate greed.

  1. Quality: Higher Prices Should Mean Better Products

We’re charging more while customers increasingly complain about declining quality. Go on Reddit, social media, or our own product reviews. The feedback is everywhere. Poor durability, inconsistent materials, questionable craftsmanship. Why should anyone pay more for something they believe is getting worse? Improve quality control, invest in better materials, and if necessary, make fewer products. A $180 shoe shouldn’t require the customer to perform their own quality inspection. It says a lot when I think of if I didn’t have the employee discount I probably wouldn’t even buy Nike because of what I’ve seen.

  1. Listen to Customers: They’re Literally Telling Us What’s Wrong

We have an endless supply of free consumer research through Reddit, social media, and product reviews. People consistently complain about sizing, quality, availability, and repetitive products. Yet somehow, our response seems to be releasing another 47 colorways of the same shoe. Maybe instead of spending millions researching what consumers want, we could start by listening to what they’re already telling us.

  1. Sponsorships: Invest in Everyday Athletes

Professional athletes will always be part of Nike’s DNA, but consumer inspiration has evolved. I can’t relate to LeBron James and his billion-dollar lifestyle. I can relate to the parent squeezing in a workout before work or someone training for their first marathon. Those are the people influencing everyday purchasing decisions. More so than ever, the younger generations are disconnected from professional athletes. I think we should maintain strategic superstar partnerships, but redirect more investment toward grassroots sports, local communities, and relatable athletes. Not every marketing campaign needs someone with a championship ring and a nine-figure contract.

  1. Sizing: Apparently, Wide Feet Aren’t Athletic

Nike says, “If you have a body, you are an athlete.” Unless, apparently, you have wide feet. For the love of God, offer more width options. Even my own parents rarely use my Friends & Family discount because the shoes they want don’t come in wide sizes. Think about that. We can’t even convince people to buy our products at a discount because they literally don’t fit. If everybody is an athlete, maybe we should make shoes everybody can wear.

  1. Protect Nike’s American Identity

Nike was born in Oregon and became a global icon through its connection to sport, innovation, and American culture. Global expansion is important, and markets like India offer enormous opportunities. But moving critical functions overseas purely to reduce costs risks eroding the institutional knowledge, culture, and identity that made Nike successful. There’s a difference between investing in India as a growth market and relocating operations because a spreadsheet says it’s cheaper. We can grow globally without hollowing out the foundation of the company.

  1. Politics: Just Focus on Great Products

Nike has created iconic campaigns by taking bold positions, but today’s political environment is increasingly polarized. Not every controversy builds brand equity, and alienating half your potential customers isn’t exactly a brilliant growth strategy. Be intentional about the issues we engage in, but focus our storytelling on sport, performance, perseverance, and community. We don’t need to participate in every political debate to prove we’re bold. Sometimes the boldest thing we can do is make a product people actually want.

  1. Employee Morale: Trust in Leadership Is Broken

You can have the greatest strategy in the world, but it’s meaningless if employees don’t believe in the people executing it. Years of layoffs, constant restructuring, shifting priorities, and limited accountability have destroyed confidence. Employees are asked to embrace the next transformation while wondering if they’ll survive the current one. Leadership needs to listen, take accountability, and rebuild trust. We don’t need another inspirational town hall about “winning together” while everyone quietly updates their LinkedIn profiles.

  1. Innovation: Remember When Nike Changed the Game?

This is arguably the most important point. Nike built its reputation on innovations like Air, Flyknit, and ZoomX, technologies that transformed entire product categories. Today, too much innovation feels niche, gimmicky, or impossible to purchase. Self-lacing shoes and foot-massaging technology are cool, but where’s the next Flyknit? And if we spend a decade developing something like Nike Mind, maybe we should make enough for customers to actually buy it. Innovation should be scalable, accessible, and meaningful. Not just something that looks impressive in a leadership presentation.

The Bottom Line: We’ve Completely Lost the Plot

I genuinely believe these nine priorities could dramatically improve employee morale, consumer sentiment, and ultimately Nike’s financial performance.

And the frustrating part? None of this is revolutionary.

Make better products. Charge reasonable prices. Listen to customers. Invest in communities. Innovate. Take care of employees. Protect the brand.

Instead, we seem obsessed with reorganizing geographies, relocating functions, cutting headcount, and calling it “strategic transformation.”

We’re rearranging the furniture while the house is on fire, then congratulating ourselves on the new floor plan. Our foundation is on fire and it seems like we are ok with that.

Nike still has one of the most powerful brands in the world. We have the talent, resources, and heritage to turn things around. But we’ve spent too long taking customer loyalty for granted, and now we’re paying the price.

Stop optimizing the PowerPoint. Start optimizing the product.

Just Do It. Seriously. Actually do it this time.


Fall bonus

The union ,many many years ago in all of its continuous wisdom, agreed to have crafts’ once a year bonus based on actual stock price in the fall. I think it’s either in Oct or nov. At least here in the southeast. Whereas we once got at least a 1000 dollar bonus every year, we are now lucky to get a 100, maybe 200, maybe even 500 or 600 if we are really lucky. Most years we have been very unlucky. AT&T stock always seems to crash and burn just before the company has to cut those bonus checks. Funny how that works. A conspiracy theorist might conjecture it was all by design. Hmmm….


Reality check (tech post)

To those of you called back to office saying you’ll be in zoom calls all day.

Unfortunately you won’t. With RA and AB shipping all jobs to ITC you will be on calls from home starting at 6am, drive into office to waste time, and then drive home to be in calls all night.

Tech leaders, most whom are still in other states will continue to ask why things are getting worse and not better.

Biz will be screaming at you as to why no one is around to fix the multiple tech issues.

Then you’ll be told to go to all hands where tech leaders have no passion for sports and have mc’s that dance at the all hands after announcing layoffs.

Bring headphones and enjoy your family while you can. It’s awful here. Campus is pretty, but you can’t put lipstick on a pig.

3 more tech vp’s hired last week to lead who knows what. Millions paid to lousy vendors. Most good engineers have been laid off and half the people left don’t know what their role is after the last reorg.


Who ki-led Beachbody?

World-famous P90X as the foundation. The lower ranks of the company loaded with talent... but look at this board: layoff after layoff, year after year. Unless there is some miracle, the company will go under in the next few years.

Who let this happen?


Fidelity Profit Machine

Go brrrrrrrrrrr....brrrrr..... So if you're not getting a good share, they're trying to tell you something... You're not a part of the club and your contributions are not valued, so take the hint and resign so everyone else can have a bigger bonus and share payout. Thank you for your attention to this matter.


Nepotism at the top

Even though there has been layoffs over the years, but suddenly you see a level 5 or 6 person gets hired who is a friend, relative, college mate, neighbor, native country friend of another higher position employee.

Within a year or two these new hires becomes executives. And then they bring in more of their friends.

All they do is sit at high positions without skills and just pass the buck.

Whereas existing hard working employees slog for 5, 8, 10 years without any promotion. And gets laid off during bad times.

It's this Nepotism that has plague the Company and culture. No new innovation of growth, just su-k the salary and wait for the retirement without any work.


AT&T should be called asurion at this point.

It’s funny how every year we have to take COBC training about not accepting kickbacks or incentives from outside companies for personal gain. Yet somehow ADs and DOSs are making $3K+ a month in incentives from Asurion while putting nonstop pressure on stores to sell HTP.

RSMs and ASMs are getting daily calls, threatened with accountability and even termination over HTP, all while upper leadership is bragging about the thousands of dollars they’re making off these sales. Then when employees get caught slamming HTP onto customer accounts, the same ADs suddenly act clueless. “Wow, I had no idea this was happening.” Really?

AT&T keeps turning a blind eye to what’s going on, but eventually all this HTP fraud is going to catch up with the company. And when the lawsuits start coming, I’m sure the same leadership pushing these numbers will pretend they had absolutely nothing to do with it.

I thought we worked for AT&T selling wireless service, but at this point it feels like we work for Asurion.

And here’s what really makes no sense. If the same ADs and DOSs keep having RSMs and ASMs fired or disciplined over fraudulent HTP sales, wouldn’t common sense tell you to start looking at the leadership above them? How is it that the same upper leadership keeps somehow hiring, developing and promoting people who end up involved in the exact same issues?

At what point does AT&T stop blaming the people at the store level and start questioning the people creating the pressure in the first place?

You can only play d-mb so many times before people start realizing you’re not as clueless as you pretend to be.


Overwhelmed, short tempered, and frustrated

I was working with a wonderful colleague who has been such an asset to our organization today. Over many months I’ve seen her go from the can do kid, to overwhelmed and burning out. She like many of us feel like we are backed up to a wall…if not me than who will do it…and if I don’t get it done…I fail, I let the team down. - the problem is not the players on the field. It’s the coach, the GM, and the owner. - they allow slackers and id--ts on the team, call d-mb plays, then expect the skilled players will win the game for them. - and our customers are like the id--ts who pay to go to a Jets games. BD is a lot like the NY Jets. If you have skills, if you want to win, take your game elsewhere.


AI Snake Oil

After all the AI talk at the CB town hall, I'm curious if anyone has actually seen this stuff deliver meaningful productivity gains. I have not. On the contrary, I am seeing $$$ wasted and fools going around preaching about brigher future which will never come - snake oil. Sure, AI can automate repetitive tasks. But somebody still has to validate the output, fix mistakes, deal with exceptions and answer when something breaks in production. Are we actually changing how work gets done, or just expecting fewer FTEs to deliver the same results with some AI tools thrown in? Anyone in CB... TPX or whatever other group seeing real improvements, or is this mostly PowerPoint transformation at this point (we are really good in this tho)?


Flattening...

There's been a lot of talk about flattening the org, removing reporting layers and operating more like a tech company.But are we really going to see fewer VPs, Sr Directors and Director 1/2 positions?Or will most of the cuts still land on ICs while management gets shuffled around? Some of these orgs have more layers of management than actual people doing the work. Not sure if delayering is actually happening or is this just another reorg with different boxes on the org chart... It would not be the first time they do sh-t like this...


Strategy beyond cutting costs?

What exactly is the plan for NWEA at this point?

Seriously, does anyone know? Are we keeping NWEA as its own thing, folding it into core HMH, or slowly getting rid of everything that made NWEA worth buying in the first place?

Between the layoffs, constant reorganizations, and all the talk about Pulse and MAP, it's getting harder to understand where this is going. If the plan is to have core reps take over NWEA sales and keep a skeleton crew for renewals and support, why not just say so?

NWEA had a good reputation and people who actually understood the products and the districts using them. You can't keep cutting those people and expect everything to magically work.

At some point there has to be an actual strategy beyond cutting costs. Right?


Sandip Dungladi

What happens when you hire an ex Mars Candy Bar executive to the the TOP DOG of IT at the worlds largest HealthCare insurer? You see more and more system outages, security breaches, P1 global impact incidents, and more off shoring. AEP this year is going to be a disaster across all segments, E&I, Medicare, you name it. How is that little tu-d still working here and not only that now CEO of another segment?


Will it get better?

Things are tough right now, morale is down SO MUCH on the greater team I am in, in the US. Teams rooms are quiet, people aren't engaging on calls, and so much quiet quitting and real quitting happening.
I found myself googling "companies that care about their employees" because Cisco has proven, time and time again, we're replaceable. I've been here for 7+ years and this is the worse it has been.

Does it get better? Is it like a wave and we ride it out, or is this how it will be forever?


Before Oracle goes down...

...for the count, doesn't the Board want to force out the junior half CEOs and their 'yes men' minions? The company is very obviously failing- there's no question. It has the worst management of any major tech company- and they've fired so many good workers, but left the worst people running the show.