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Verizon’s prepaid services add a 365-day wait to unlock phones
The Verge by Emma Roth, January 21, 2026
Verizon is extending the phone unlocking period for its sub-brands – including Visible, TracFone, Straight Talk and Total Wireless – to 365 days of paid service. Phones purchased before January 20 will still unlock after 60 days.
Hello everybody many people today is stress out about RTO, layoffs, high maintenence customer, manager etc. Below are several things you can do to help feel #blessed no matter what the day throws your way
for a healthy vegetable and fruit snack get you some fun onions and orange fanta from the vending machine
tickle your tummy with a supersize Dr Pepper from the soda fountain
unlock the next luxury level with a Lil Yachty Platinum Deluxe Variety Rap Snacks™️ Sampler Bundle with Zesty Ranch Upgrade
Tantalize your taste buds with some fiesta chicken strips and a large fry
*.Upgrade your Snickers bar to a winter wonderland edition by coating it in a white blanket of sugar from the coffee station
These are just of a few of the temptations that await as you enjoy your day at the office. Please print this out and hang it in the elevators and break rooms. Thank you and God bless.
Dan, you have taken the pledge, have an obligation, thus to be resilient and NOT RUTHLESS.
Outage, valuable 2026 lesson(s) learnt, difficult as-is, thus formulate a to-be "savvy and realistic" turnaround strategy.
Mission (make it better): Customers first and then employees second!!!
Goal (image is everything): Do not allow the competition to eat and take Verizon's lunch.
Irony (sorrow): Wednesday's Outage, formerly Hans the network SME and also formerly Shank (Shankar) the IT SME, causes and effect??
What else can they say? VZ is hurting big time right now. Employees won't even know "the plan" until Feb 5 according to our java drinking cowboy.
How many customers will defect??
I wonder how many delighted customers have forever cut us out of their lives today?
Real hard to regain trust once the cord is cut.
When will this downward spiral end?
Will it take even more layoffs, off-shoring, and brain-drain to right this ship?
How are we supposed to "delight" the customer while cutting so deep AND using AI more. These are the opposite of things that customers want. Customers want value -good product at competetive pricing. Maybe even as much as that they want ease of use. Is it easy to view/change an account? Is the person who answers the phone knowlegeable and empowered to help? Do they communicate clearly? Is the web interface and/or app easy to navigate?
There is no way to accomplish these simple things without competent people.
Longtime customers gave us more slack than we deserved because of the strong reputations built under the old names, but that grace only lasts so long. Once people start realizing that sticking with DXC is hurting their own projects or careers, the loyalty disappears fast. From this point on, the exodus of customers will just become worse.
Already all toxic leaders and managers were asked to leave without any severance packages
All principal engineers were fate in hands of CEO now
Customers are switching to crowdstike products
Shout out to our WONDERFUL CEO and marketing teams FAILURE to get merchandise/stock into our COR retail stores! YES YES! Direct fill you say, but I am customer I need it now! You know it is Christmas! So what’s your problem ! You scream here in Texas about sale sale sale but yet YOU failed the stock holders and your front line employees! Hope you feel good about yourselves!
People on the phones seem to be more adversely affected than most. Leadership has checked out. For most, support is non-existent. Veterans saying it is the worst it has ever been. Some are talking about walking.
Its just comedy at this point. Fourth P1 ive seen this peak season where the entire Optum tech ecosystem cant hit endpoints, all from this vendor tech that we didnt need that ESRO forced everyone to switch to.
A P1 during peak season used to be rare, now its a almost weekly occurrence here. This company is a mess and is gonna lose all its customers
Perhaps investors should look at one metric for the future growth of Croda, customer satisfaction. By the looks of the company’s news releases it has been since June 2022 that Croda has been awarded anything from a customer. In the June 2022 instance it was for sustainability efforts. It would be interesting to learn the last time they were even nominated for supplier of the year or similar by any of their customers. Customers do find alternatives, they do shut access to development programs, and don’t care if it’s the smartest science.
A shame if all the American skulls Dan collected doesn’t stop customers from leaving and vz misses its numbers.
Get rid of it ! You are wasting everyone's time. Whoever purchased the application is getting kickbacks on or in the back end. Siebel ran better than this. And we all know where that got us. I have never seen a more inept application. Have you ever counted the number of screens that flash on your tablet when trying to run salesforce just to have it transfer the customers account into opus ? Screens that just go nuts and serve no purpose. 9 different screens that go crazy and bouncing ba--s too. And security.......... total lack of security. We took a step backwards in securing customer accounts.
I have been in the 90th to 100th percentile of surveys for three years running in my organization. I connect with the customers and have saved countless customers and im not in loyalty.
Its bullsh-t.
The suspense is ki-ling me. Anyone heard anything on how it's going? Are we making customers lives better? Success stories of any kind?
I thought this guy Dan was about customer and employee first experience. Looks like my experience so far is sh-t. Makes me miss Hans
It’s funny how management was always telling us to sell sell sell, follow the prices even if I had to sell to 90 year old lady who is being transferred to assisted living facility who needs a landline just so she can talk to her son every Sunday but I have to ask her does she stream and she don’t know what that is. All of a sudden we customer focused it’s now be nice to the customer do what’s right for the customer, whatever, we have always said that but this regime was always about money money money and now look Dan laying people off left and right. We did this to our selves! Yes everyone is in the business to make money but let’s use common sense. Customer dies , but you want us to ask the daughter or son do they want to take over the internet. Yeah change this sh-t Dan!!
What happened with poor clients who were onboarded to this technological marvel just before they announced DXC is giving up on it?
Did some research this weekend. T-Mobile has a family plan special. 4 free iPhone 17s at $25 per line (approx $140/mo with taxes/fees).
https://www.t-mobile.com/offers/apple-iphone-deals?INTNAV=tNav%3ADeals%3AApple
https://www.thecity.nyc/2025/11/17/anthem-unitedhealth-emblemhealth-lawsuit-health-insurance/
what is apple going to do when Qorvo goes away.
Had an interesting conversation with one of our customers today that said our CPO spoke to them in a condescending away, brushed aside their concerns, mumbled something about AI and the just walked away. We should probably have our sales team interact with customers only, it seems like we don't have a customer facing product team at all.
@"the men and women who built this into a once great company."
Seriously, Verizon was NEVER a "Great" company. They never invented any groundbreaking technologies nor created any new markets nor set any significant business or technology trends.
Verizon (Bell Atlantic & Nynex) was spawned from AT&T (AKA, "Ma Bell") and grew primarily thru acquisitions (GTE, Alltel, MCI and potentially Frontier). Yes, they built out an excellent network but their real success come from leveraging sheer mass scale.
AT&T and IBM would be examples of truly great companies. Verizon is an "also ran" company who's day in the sun is fading because it ignored it's customers.
Sold two rack servers to this guy, told him if he buys another 3 I will front another one for free. 1.5 percent margin
We have always put customers first!
Oh wait it’s Dan on Horseback.
…so sorry and heartbroken to read all these posts today. Best of luck to everyone impacted by this disaster to Verizon.
It's going to be tough to right the ship after being so anti-customer for decades now.
I used Verizon cellphone service for a year in the late 1990's for sales position and was so put off by the overall experience I switched at first opportunity back to AT&T. In the mid-2010's I tried Fios and had the same terrible experience. Different LOB, same BS.
Verizon has a bad reputation with customers that will be difficult to shake off with promotions.
Roles span network engineering, customer service, retail operations, IT, and enterprise sales—skills highly transferable to other telecom, tech, and infrastructure firms.
The broader telecom job market in 2025 remains robust, fueled by 5G/6G expansions, fiber optic buildouts, and remote work demands, creating 3.8–4.6 million new jobs globally. U.S. telecom operators and vendors are hiring tens of thousands for network operations, field services, and support roles.
Companies Likely Hiring Verizon-Aligned Talent
Based on current 2025 job market trends, here are key companies actively recruiting for telecom-related positions. These firms value Verizon experience in areas like wireless infrastructure, customer support, and network management.
I’ve prioritized major players with open roles in engineering, sales, and operations, drawing from industry hiring data and job boards. Focus on updating your LinkedIn and resume to highlight transferable skills (e.g., 5G deployment, VoIP systems, or CRM tools) for faster applications.
AT&T
Largest U.S. telecom rival; aggressively expanding fiber and 5G networks, adding ~400,000 postpaid lines in Q3 2025. No major layoffs reported this year; hiring to offset retirements.
T-Mobile
Fast-growing carrier with 1M+ new lines in Q3 2025; focuses on affordable plans and 5G private networks. Actively recruits from competitors for enterprise and retail talent.
Comcast
Entering wireless aggressively via MVNOs; needs Verizon retail and broadband experts for store expansions and customer migration.
Charter/Spectrum
Recent $34.5B merger with Cox boosts hiring in cable-to-wireless transitions; targeting infrastructure roles amid store growth.
Crown Castle
Tower infrastructure giant; Verizon’s 5G partners often transition here for site acquisition and maintenance roles. High demand due to neutral-host 5G builds.
Ericsson
Global telecom equipment leader; hires for 5G/6G R&D and deployment. Verizon enterprise team cuts create direct pipeline.
Nokia
Similar to Ericsson; expanding U.S. private networks for ports/industry. Seeks ex-Verizon engineers for hardware/firmware roles.
Granite Telecom
Mid-sized provider of enterprise telecom solutions; partners with Verizon for resale. Hiring for growth in VoIP and cloud services.
TDS Telecom
Regional carrier focused on rural broadband; entry-to-mid-level hiring for field and sales, with strong benefits for ex-corporate roles.
Additional Tips for Landing a Role
• Timing: November–December hiring slows, but January 2026 ramps up. Apply now via LinkedIn (use “Open to Work” banner) and job sites like Indeed, ZipRecruiter, or Telecom-specific boards (e.g., FieldEngineer.com).
• Severance Leverage: Verizon’s packages include 60-day WARN notice, extended benefits, and outplacement services—use them for resume coaching and networking.
• Upskilling: Free resources like Coursera’s Google IT Support cert or CompTIA Network+ can bridge to high-demand areas like cybersecurity or AI in telecom.
• Networking: Join groups like “Telecom Professionals” on LinkedIn or Reddit’s r/telecom for insider leads. Former Verizon colleagues are already sharing opportunities in these spaces.
Even though employees get a company discount, I would expect to see more lines/service cancelled for those impacted with the upcoming layoffs..
I recently found out that Hughes doesn’t actually own the Jupiter-3 satellite, it’s leased from EchoStar, and Hughes pays about $190 million per year for that lease.
I also learned that the SpaceX–EchoStar spectrum deal includes a clause requiring EchoStar/Hughes to refer new customers to Starlink. Essentially, if someone wants satellite internet, EchoStar will direct them to SpaceX’s Starlink service . Bonkers 🤯
Are customer even buying this sh-t to justify all the hype or is leadership getting fired soon?
I'm curious how do folks feel about SAS' Agentic AI solution (Retrieval Agent Manager) that was GA'd last month? Is anyone seeing much customer interest or demand to date?
https://www.sas.com/en_us/news/press-releases/2025/september/retrieval-agent-manager.html?utm_source=advocacy&utm_medium=social-sprinklr&utm_content=18284842199&utm_term=18284842199
Confirmed today by SVP in town hall that customer center group for one of the biggest clients will go away. They are taking it back like some other posters mentioned. Plan is for it to go back in May 2026. Big loss.
Hi everyone, I'm sorry for what's happening this week. I hope Target doesn't just turn around and post those roles in India.
Anyway, the top 10% of earners drive 50% of consumer spend. The other 90% are tapped out, and offshoring jobs definitely won't help those 90% get back to their typical spend levels that companies like Target rely on. So companies are increasingly marketing to the top 10% but that's just eating seed corn, not a growth strategy. Even then, my household is in the top 10% and shopping in a Target store has become something to avoid if at all possible. We'd rather have stuff delivered than deal with the hassle. So, I want Target to survive but if the plan is to offshore in India they're contributing to the decline of their own customer base, and deserve to go the way of Sears and Kmart.
As a shopper of Target, it feels like the real issue is the quality of experience in your stores. Not sure how this gutting/reorg at HQ will solve any of the true problems that exist. The reality is the cleanliness, organization, employee availability/guest interaction, and in stocks have all fallen off the cliff. These are retail fundamentals that have nothing to do with speed in making decisions at HQ. Just last night there had to be 4 to 5 key grocery items not in stock. This is driving me to go to other retailers which are starting to become my #1 shopping location due to them have products in stock. Hopefully your senior leaders do actually monitor this to get the message. They don't listen to normal feedback channels.
Avaya told one of the largest customer bases in the world to "F-off", except for the 1500 elites. This screams "Invest in Avaya and we'll always have your back, except when it's advantageous for Avaya". So I'm sure after the mass exodus is complete, the customers will have had the final say.
Do you know how stupid it sounds to call your demoted manager a Lead in front of the customer?
We don’t have managers anymore when it comes to escalations and I wouldn’t be looping in a director because it would look even more stupid to the customer.
What are we supposed to do when the customer wants to speak to the manager? Did the leadership think about this at all???
What steps can the new CEO take to stop losing subscribers? What can be done to reverse something that's been going on for a while?
I look after the Gartner contracts for a large multinational. Am curious as to internal position on AI, with deep research now I can often get better insight from a broader fact base faster and more tailored to what I need. What is the internal talk about using this for better research? Forrester has with their Izola. Also what’s the deal with sales teams, they seem super desperate at the moment, nearly threatening with things like price increase if you don’t renew early, or sign up to this or that, real hard sell, justify to me how you could possibly survive without Gartner etc. is that just my account?