#rto

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Delighting Customers Shouldn’t Mean Draining Employees

Gas is creeping dangerously close to $5 a gallon yet we’re still expected to commute into the office three days a week. That disconnect is hard to ignore. Between rising fuel costs, time lost in traffic, the requirement feels increasingly out of step with reality.

What makes it more frustrating is that we talk a lot about “delighting customers” and being “customer-obsessed,” but there seems to be far less focus on the growing stress being placed on employees. It’s hard to sustain that level of care externally when internally, people are feeling stretched, unheard, and impacted by decisions of this AI-obsessed CEO. If the work is getting done just as effectively remotely, it’s fair to question whether this policy still makes sense for both employees and the company.

Can you hear me now Dan?

Yeah, I know you don’t care. Your laughing all the way to the bank.


Former employee motivational

It’s Sunday and just a reminder you don’t have to live in fear, deal with RTO, the obsessive micromanagement, the constant nitpicking of everything, the extreme cheapness and duplicity.

Use whatever resources are available for training and development and channel those to an external opportunity.

I did it and I’m better for it. This place will survive without you. Or it won’t. Who cares. That’s someone else’s problem. Not yours.

Put yourself first, get up, and walk out that place, and never look back.


Genuine question asking what COULD happen. Might sound stupid

This talk of going back everyday, it’s simply trying to downsize the firm. No way around that.

What if the Johnson Je-k Circle realizes this is a really painfully bad idea some time into 2027 when they’re already executing it. There’s a reason only certain places are executing this first.

Let’s say they finally make their alignments exactly how they want them to be organized. Be it making teams colocated, or whatever else they want to do. Then they realize “hey, some of these teams work better remote, and we’re impeding their ability to work”. Like software engineer teams. And then you have other positions who need an office to perform to the best of their ability.

The vast majority of us can say this is a grave mistake Abby is making. What if this is the mistake they need to make to realize that they need to go back to the old way, where there was more freedom for people who only had to go to the office for legitimately boosting work output?

If it took us all one year of doing this experiment, then for the overlords to get their ducks in a row… then the remainder of us who survive the layoffs could be allowed to work to the best of our ability, be it being remote or in the office if we need to be… then, maybe that’s what we just need to power through, if we have the ability to power through it.

It’ll be incredibly annoying of course, but, what if this is what it takes for them to let us go back to a work environment that’s accommodating to all of our individual needs?


Are you really serious with all this whining?

No matter what is the motivation for a firm to announce RTO mandate, is it any worse than HAVING NO JOB AT ALL???

In this current age of AI where everything is automated, consider yourself lucky to have a job in a firm who invests so much in your retirement.

Truth be told, anyone whining in this firm would not be hirable outside of the green walls.

So stop being such entitled snowflakes


Cracking down on rto

Getting emails that keep reinforcing rto at four days, notably leadership…

Apparently, they dont want to deal with stupid stuff like the friday trainings we now have and the upslilling that has nothing to do with 95% of our roles…


Fidelity FT RTO

Been applying to a few jobs at Fidelity down the street. Heard from a friend today that they’re mandating a 5 day RTO in September. Previously, they were 1 week in one week out (in office every other week). I don’t believe they have wfh weeks either

Been looking to get out of Schwab for a while… Now, idk. The change seems like an extreme jump from the previous policy.

For the love of god, Schwab, please leave RTO as it is. 4 days su-ks, but I’ll take it over 5.


Why

Why are we letting leadership make unilateral decisions without pushback? The push for full-time office work feels unreasonable and out of touch with what many of us actually need to do our jobs well.

It seems like a culture of fear has been created where people don’t feel comfortable speaking up, so whatever is decided just goes unchallenged. Is there a way for us to collectively raise concerns or push back in a constructive way


Any update on in office requirements

Rumors are rampant on why the changes to number/hours in office have not been communicated. I’ve heard they want to wait until after the survey, or I’ve heard it’s because there’s some employment/legal issues that need to be addressed first. I’ve also heard it’s on pause until they have more data and what / who needs to be addressed (like coffee badgers) But does anyone have reliable information?


5 DAYS. ONE TEAM. MORE SOON.

“5 DAYS. ONE TEAM. MORE SOON.” WTF... seriously? It’s being framed like some kind of exciting announcement, when for many of us even 3 days in the office already feels excessive and outdated.

If this really means pushing to 5 days, it’s not going to strengthen the team. It’s going to do the opposite. The best people will quietly start looking elsewhere, and those who stay? Don’t expect engagement or extra effort. You’ll get the bare minimum, because that’s what this kind of decision signals back to employees.

And honestly, if last year’s VOE survey results were already bad, just wait for this year’s after this kind of policy. It’s hard to imagine them improving under these circumstances.

Personally, I’m already planning my coping strategy: books on my phone and tuning out as much as possible. Though that might be difficult with coworkers who treat zoom calls like they’re shouting across a stadium instead of speaking at a normal volume.

It’s frustrating to see something that impacts people’s daily lives so heavily being communicated with vague slogans and zero transparency.


Low Morale

I work in credit fraud and recently there were recent layoffs of remote employees who were amazing people to work with back on March 20. There are still some remote employees left that live about 1 to 3 hours from the office. They now want people to go in 60% of the month and I’m a remote employee that’s still standing and I am always left wondering am I next. This whole RTO has been a mess and it’s just getting worse. They even told me I should try to get into the office. No way I’m going to do that long commute with the high gas prices and I was hired as remote. With all this lay off talk I am getting to a point where I just feel they should just lay me off. My whole department struggles with low morale and if you ask a question or want help on something you get an attitude from management saying you are an advanced case processor, you should know how to do that. There is a lack of support for one another, just a negative attitude. I just keep my head down and quietly do my work. Anybody else feel like this? Always wondering if you are next? And your department struggling with low morale?


Open AI misses revenue targets

Too bad they dont have CS on the board of Microsoft so we can all get the Microsoft 365 reminder to "integrate copilot into your workday to prevent yourself from falling below 3 days a week!"

RTO has become AITO

Your notices go out May 1!

Mandatory voluntary compliance for AI user metrics...Now someone tell me AI is not a bubble