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Ticketing Dispatch System Coming Soon

Verizon is currently conducting time and motion studies:

  1. The Core Concept
    A "Time and Motion" study is a method used to determine the "standard time" it should take to complete a specific task.

Time Study: Measuring how long a technician takes to complete an install or repair (e.g., "30 minutes for a router setup").

Motion Study: Analyzing the steps or movements involved to find the most efficient way to do the work with the least amount of wasted effort.

  1. Modern Application: Verizon Connect
    In 2026, Verizon doesn't just use stopwatches; they use AI-driven software. Their "Time and Motion" data is captured through:

GPS & Telematics: Tracking "dwell time" (how long a van is parked at a customer’s house) to see if the work matches the scheduled duration.

Planned vs. Actual (PVA) Reporting: Comparing how long a job should have taken versus how long it actually took.

Breadcrumb Trails: Seeing the physical route and movements of a technician to eliminate "dead miles" or inefficient routing.

  1. Why Verizon Uses It
    Verizon uses this data for three main reasons:

Labor Standards: Setting realistic quotas for technicians so they aren't overworked, but also aren't idle.

Customer ETAs: Providing you with a "the tech will be there between 1:00 and 3:00" window based on real-time data of how long previous jobs are taking that day.

Cost Reduction: Identifying where time is being wasted—such as a technician having to return to the warehouse because they didn't have a specific part (a "motion" error).

  1. Technician Perspective
    If you are a Verizon employee, "Time and Motion" is often the metric used to evaluate your productivity. It measures your "wrench time" (actual work) versus your travel time and breaks. High-performing techs are those whose "actual" times consistently align with the "standard" times determined by these studies.

15 years and zero actionable feedback

I have been with the company for around 15 years and have yet to receive any actionable feedback or coaching. I must be a rockstar right? My assessment results have varied wildly but I have never been below VG. I am not a hipo. It is extremely frustrating to receive feedback that cannot be actioned such as your role is limiting your assessment outcome and get a new role.


Hard work doesn't pay off

Don't ever forget it. You're more likely to get laid off if you're skilled, experienced, and outperform than if you're an average slacker who's just good at office politics. The better you are, the higher the chance you're deemed too expensive for a company that cares neither about the quality of its people nor the quality of what it delivers.


U.S Bank is a Circus

Long story short: Our location out performs Portland and especially remote Tempe employees by miles. Everyone knows this including leads and managers. They just don’t do anything about it because the environment simply put is “someone else will do it.” - very bad perspective, but it’s true. They don’t address the lazy people because at the end of the day the job will get done.

During our team meeting today the last remark was “accountability.” Which I thought GREAT! I have literally been bringing this up to management for MONTHS. However it took a turn when it was directed towards us…. The at/above performing location. Followed by the typical avoidant manager phrase of “you each need to hold yourself to high standards.”

Basically what I got out of it is “We know people aren’t carrying their weight. So that is why we are expecting all of you to carry it for them.” What in the clownery is this work environment?


Reminder Jeremy Legg is a political science major

This guy doesn’t know jack fu--ing sh-t about AI. This Town Hall was the worst I’ve ever seen from this incompetent sack of sh-t.

Tell us to implement AI when we’re blocked by D-mb and D-mber Legg and Markus on any actual use case. Can’t wait to get laid off because Legg tripled the Azure bill to accomplish nothing but tell shareholders “AI”.

Thank god ask AT&T has a PDF to podcast generator though, that surely creates value.


How to reverse Exxonmobil effect?

I am the manager of three former ExxonMobil employees:

The first is desperate to please me and shows strong “boss-pleasing” behavior. It’s frustrating because I need him focused on productivity, not on feeding my ego. His results are what matter.

The second reacted strongly when I asked for help moving a table, saying it was a safety risk and refusing to do it.

The third seems to be living in the past. I hear “when I was at ExxonMobil…” at least five times a day.

I’ve started to notice a pattern. Former ExxonMobil employees often seem like they’ve gone through some kind of conditioning and struggle to behave normally in a different environment.

I don’t know what the company is doing to its employees, but it feels intense. They all come across as somewhat distressed, almost like they’ve developed an obsessive or overly rigid mindset.

I’m not sure what to do. They seem like capable employees, but their behavior is unusual, and I don’t want to fire them.

Any ideas on how to “reverse” the ExxonMobil effect?

P.S. They all say they left due to strategic changes, like departments being moved to other countries, not because of performance issues.


No more RIF for next 8 months

No more RIF for next 8 months from Oracle but expect some performance based layoffs in mid-year. Here are the things you should note

  1. Keep minimum 2 projects in your portfolio
  2. Ensure you work with your customers. (don't rely on your lead or manager for inputs)
  3. Maintain good relationship with your manager peers
  4. Talk less. Don't share your stuff with anyone.
  5. If project is not viable or repetitive, just move on

    AI is helpful for you to deliver things quickly but makes you d-mb in outside market. You get into a loop always without reason because AI does the reasoning for you.
    Use AI to remain competitive to deliver in project but don't rely on it for ever. Remember management will push AI usage to automate your work completely and stabilize it.
    Once project is stabilized you are out of game.


Don't bother being the best performer

It's always about the bottom line and nothing else. That's exactly how they keep bleeding skilled, competent, and experienced people. It solves immediate problems and protects leadership bonuses, sure, but long term it's a disaster. If they put any real strategy into layoffs, they could cut costs and keep talent, but that would require effort. Too much work, I suppose.


Anyone being asked to track their time exempt employee?

Today my manager held a my 1:1 and told me he needs to me to start tracking my “activities” with how much time each takes. He claims upper leadership is wanting to get a better idea of the teams activities. We have about 8 people on our team.
Anyone else having this happen and what would you do if you did?
I’ll comply but I am trying to understand it because I get my work done in a timely manner, even with the additional items I have taken on and been asked to perform.


Average mgmt

Once upon a time an employee
In management hogged his or her seat for almost decades.
In times like these , where the stock price is not moving and hovering around at a standstill, why is management still hogging their seats with over 3 years
. There should be a constant annual churn if you are not producing just like our top
Employees were let go in RIF. There has to be a specific management level RIF as well
.


How is it that they always manage to lay off the best performers?

I'm dreading the coming week. Losing the literal backbone of our team has made it impossible to keep up, and everyone around me is struggling too. Work was stressful before, now it's three times worse. And you know what happens if we don't perform? That becomes the excuse to cut us next. If results actually mattered, maybe they'd have thought harder about who they let walk.


How many skip managers do you have?

I’ve been in R&D long enough to think I’d seen every organizational oddity, but lately I look at my reporting chain and just… sigh. I’m a Principal Engineer, the most technical person on my team, and yet there are seven layers of management between me and the top. Seven. At this point it feels like performance art.

And the part that blows my mind? We’re a software company. We really only need three groups to function: developers who ship code, sales/AEs who bring in revenue, and top leadership who set direction. Everything else should be supporting those three — not ballooning into a management ecosystem that needs its own food chain.


What is PIP process like

Would anyone that has been though it like to share what the PIP process is like? Im wondering if it might just be a blessing in disguise, because right now I get dozens of random, vague requests coming from all directions. And it’s always up to me to figure it out. If I do get chosen to be the “lucky one” to go on a PIP, does that mean I will be receiving clear, defined expectations? Will I have one focused agenda and that’s it? Is it confidential or can I openly tell my coworkers to leave me alone so I can focus on my PIP? Will my success, my ability to complete the goal be dependent on others cooperating, or will I be able to work independently on this so-called objective?
Will the supervisor somehow be allowed or prohibited from making the usual vague, random requests, changing the goalposts, and assigning work that depends on a bunch of other people who may or may not cooperate. Just curious how this really works and if anyone can shed some light or give some examples from their experience with PIPs.


Legality of this RTO compliance change

Is it legal to suddenly change this RTO performance policy metrics and make people noncompliant? Previously, under 11 day RTO attendance, I was at 100% compliance. However, now that they changed their metrics calculation method, I am noncompliant. By them retroactively changing my compliant reports to noncompliant reports from Nov 2025 to March 2026, wouldn’t that be considered data manipulation by the company, which is illegal? They also failed to disclose IP usage to monitor which is also illegal.


Contractors, contractors, contractors....

Does anyone have any good experience with contractors at this company? I feel like in my 7 years here they have all been grossly incompetent. They interview well so I'm assuming they're cramming tech stack info before the interview (or are using AI to help answer questions).

Resumes are all over the place (and often more than one page and have seen 3+ pages more often than not), certifications for miles, but when it comes time to be a contributor to our workflow, they make some of the silliest mistakes or can't do more than a basic function. One contractor a few years back on our team was decent, but even they were not up to snuff. It's mostly been about a 90-95% negative experience in my tenure here. Otherwise I've run into some pretty bad issues like them not knowing about a tech stack item that we literally interviewed them for and asked them technical questions on.

So please, someone let me know I'm not crazy or tell me about a good one so I can imagine good quality contract work on my team.


Fear Is Not Leadership, It’s Failure

Leadership needs to get their act together.

Shouting, pressure, and creating a climate of fear in engineering won’t fix anything: in fact, it only makes things worse. Right now, people are acting out of fear instead of making rational decisions aligned with actual goals.

That’s how you end up with poor outcomes, short-term thinking, and teams that stop taking ownership.

If the goal is better performance, this approach is doing the opposite.


Documented Coaching out of the blue

Manager put me on documented coaching out of the blue.
Last quarter review was good. This quarter was slow with no high-impact projects and zero vision from the Tech Lead.
No feedback on what I did wrong and no forward-looking plan. I’m not getting any actual coaching, just told to "do my work" and document.
Questions:

  1. Is this just a paper trail to prep for an LR?
  2. Should I just tell them I’m happy to leave if they want me out, or will I lose my severance/leverage?
  3. Anyone actually survive this?

Nike's stock has been FAR weaker than market movements last few weeks

Where is NIke's destination eventurally, that is the question that has been floating around a lot in this platform.

As long as EH and upper management maintains this death march to the Death Valley, it will be in the teens.

Quite frankly, I was extremely disappointed that EH was not able to come out with new, clear direction after 18 months in the throne. Yeah, JD left sh-t load cr-p around but with EH's pay scale that is task that is included.


Why is Verizon's stock price continuing to decline? @$47 handle

What changed over the last month or so? We were at $50! I was optimistic that Dan was turning around our firm post layoff and new strategy. Our net add and cash flow numbers were impressive and further OpEx reductions + stock buy backs + dividends was meant to turbo charge our stock to ~$72. What happened? What changed? Does the street know something that we don't?


RTO inaccuracy and unclear metrics

Looking through posts on here and by mine and my coworkers’ numbers, it seems the new dashboards are wildly inaccurate. I’ve seen my days count where I’ve had multiple half days in office due to appointments, my coworker who works in office 4x a week well beyond 6 hours everyday and they’re below 60% compliance, coworkers saying the dashboard has said they used PTO/ sick days when they hadn’t. The data is obviously not accurate across all employees for many reasons.

“Over 60% of time in office” is not clear and can be interpreted multiple ways. Is it 24 out of 40 hours? In that case then could you just choose to go in everyday for an avg of 4.8 hours to get the 24 or does it have to be 3 days for 8 hours? Like others mentioned too, what about if someone is working more than 40 hours. How would that factor into the final calc? Right now they claim they’re not using time to track in the FAQ but I bet they’re gonna pull some bs I’m a few months saying “in office days only count if you spent X amount of continuous hours connected to company IP”.

Is it the amount of days that gets over 60%, so for April there are 22 working days if no PTO/ sick then 22 x .6 is 13.2 so you need to come in 14 days to meet “over 60”? It also mentions “rolling average of three months” so if there are, hypothetically, 60 working days through April - June then you have to go 36 days in that window but then can you front load and just go 36 days in a row and then WFH the rest 24 days?

This is ridiculous for employees to have to meet a moving target that the company clearly can and will just change at any moment. The backtracking claiming “it was well known that it’s 3+ days a week” is d-mb. Everybody knew 11 days got you your 100% and the old dashboard reflected that. Most people are going to go the 11 and not a day more. Even for my coworker who goes 4 days a week is showing as non compliant when their metrics should be above 60% for every month.


If you had the run of the company, what would you do?

I posted my thoughts in a comment awhile back, here's my peon take on the state of things:

MGMT isn't held accountable; escape is just a re-org away.

There's zero vision at the top. JP/BH/GD are not the right guys by any metric. Our sales incentives are aligned such that sales will pressure RnD to continue hunting the same 20 banks with the same multi-year projects. That pressure will force RnD to acquiesce.

CIS continues to be a useless rube goldberg SaaS for ticket generation under their current leader.

All while leadership continues to say that we're looking to get leaner, and deliver at a higher volume etc. etc.

Within RnD we have principal developers who don't know how computers work. When I say this I mean the basics of networking, filesystems, algorithms.

I had Sr Principal dev ask me what DFS was.... this by itself is not the issue, but it certainly points to the issue: people are not held accountable for performance, nor are they expected to improve their technical acumen, and inversely, they are rewarded simply for staying.

IMO:

SAS should strive to be (in part) the AWS of data tools. There should have a simple portal such that customers can input their payment info, click on a given tool, and crank it up according to some set of configurable parameters. It should be seamless.

This will require:

CIS and RnD to merge

a real SRE program inside of the company (it's insane and an indictment of the company that no one I've spoken to in CIS has heard of the term SRE).

us to retain top talent, and purge dead weight.

sas would need to spend cycles reducing service footprint/consolidating services/improving big O performance. several gigs of RAM is insane for a login service. Not to mention the fragmentation of said service.

The same model should be followed for solutions, which means prodman will need to actually learn how to do their job. we have some of the most arrogant, yet ignorant, product managers in the business.

know your domain, know the market, and sell to that market. every solution can't do everything. boutique projects are fine, but that's not gonna move the needle.

there should be pre-configured, highly opinionated, solutions that can be delivered and adding value in under a month.

Curious to see the perspective from people around the company