#offshoring

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Offshoring and Ai Joblosses.

Currently there are 250,000 people employed off shore by health insurance companies, In recent history 5000 jobs have been lost to Ai in out industry.

These changes represent increased profit not improved care. Both Democrat and Republican politicians need to step up and stop this. Health insurance companies all take federal dollars and as such it could be mandated that they only employ Americans.

Call, email, write your representative. Get a response, post it here. We nee to know which of these elected officials actually give a damn about us and about American Health care.


Cengage has become the joke of the industry

Cengage has gone so far down hill in my 15 years with the company. I used to feel like they actually cared about their employees. I am no longer proud to work here. Why are we not paying a livable wage? Why are we expecting so much out of people who make equal to someone making your fast food order?
What happened to company picnics and showing appreciation to your employees during the busiest time of year? WHY ARE ELEVATE POINTS SO HARD TO GET??? Then when you do get some the amount is just offensive. Cengage eliminated some very important roles and everyone left after is expected to just stay positive and figure it out. What happened to white glove service? Why is there no support or true leadership for the employees? PAY US MORE. stop eliminating roles just to bring people back with a new title and less pay. The customer support over seas is not working either. Bring the jobs back to the US. This company is just getting worse and worse by the day.


Can we stop already with the AI bullsh-t?

What’s really happening is offshoring and cutting headcount. Once we reach the next “lean” stage and the workload triples, we’ll all discover that no AI actually took on any of the work. At least not in the sense of replacing anyone. I’ve yet to see a model that doesn’t hallucinate or need supervision. Sure, it can speed up some tasks, but that’s it. So can we finally stop using it as an excuse?


Many Being Laid off Today from Optum

If you go over to the Optum Layoff threads you will see that many are being notified today for layoff and as to their last day, which appears to be in January.

Not me but one poster over there posted the following, which I thought was interesting and seems to sound very familiar.

•••
"We already have openings in India to replace people we let go from our team today. This is offshoring." -- This is true and will continue because all at the top has their own bottom line at the expense of employees here is USA, unless government put some check balances these greedy corporate will not stop.“

I bet Prime Minister Narendra Modi is rubbing his hands together regarding all the money his government will take in from American Health Insurance companies. And I know from research that India does a lot of trade with Russia. And a lot of Indian workers work in Arab countries that hate Americans.


Swing and a miss... Really...

This really says it all right here:

we effectively managed Adjusted selling and administrative expenses, offset by softer Insight Core services and hardware performance

Basically they fired more people to try and turn the sinking ship around as it is their only lever to pull when you can't get KrustyBurger to deliver on numbers. You can see in the numbers just how much they are spending in offshoring in EMEA as well as continued offshoring in the US. Buckle up kids, looks like this is the new Insight, slash and burn your way to profit! Keep your heads down and hope that your teammates don't turn on you so that you get tagged in the next on-going episode of "RIF or Sink", coming to you on a major network soon!


Summary: Target October 2025 Layoff

Here is what I captured in our threads over last two days, I hope this helps somebody:

===== A. Technology, Engineering, and Cybersecurity =====

  1. "They are laying off tons of Cyber Security employees at the moment." (@c6+1k8nb9xqa)
  2. "TES is getting gutted." (@c5+1k8nb9xqa)
  3. "The entire GXC team has an invite on the calendar. Fiddelke and his cronies are insane, their email specifically said a goal was to 'accelerate technology'." (@c4+1k8nb9xqa)
  4. "Tech is getting hit with them as well." (@bh+1k8nb9xqa)
  5. "Target plans to outsource all of tech, engineering, and security, what does not get moved to India will be outsourced to a contract here in the US." (@a2+1k8njmzmw)
  6. "Tech / R&D - Nothing yet!" (@a5+1k8neramv)
  7. "TES Procurement." (@a5+1k8nd7sed)
  8. "Which team of cyber? Does anyone in cyber received an email?" (@df+1k8khq2xa)
  9. "The entire r&d/new technology team was let go. Their lab, which is where lots of teams went for testing and where they gave tours to outside groups, is dark and empty." (@ba+1k8rbk1en)
  10. "Lots of engineers, TES: L4s in service centers got hit hard, also L6, and WFM." (@OP+1k8p4z1py)
  11. "I’ve seen two senior engineers get laid off from digital. Also saw a principle get laid off from research and development area." (@a4+1k8nx6h2k)
  12. "Food supply chain lost a few directors." (@dx+1k8khq2xa)
  13. "EA is gone." (@a7+1k8nj573p)
  14. "Enterprise Insights." (@a3+1k8ngxvkj)
  15. "Data Analytics — My husband was just laid off. He's technically in the Tech space so looks like no sector is safe. He wasn't an engineer btw." (@ab+1k8nm3hwg)
  16. "In my department most are L6 and L5 and the cuts were: 5x L7, 5x L6, 2x L5." (@a8+1k8p5x96h)
  17. "The company's performance was lagging, so today's layoffs are the sad and painful result of that lackluster performance." (@OP+1k8nfxb8q)

===== B. Merchandising, Planning, and Design =====

  1. "L7 planning directors. Remote L7 merchant directors." (@a8+1k8ngp8jp)
  2. "A few contacts in Merch Planning have posted on LinkedIn that they were cut." (@ac+1k8np3z05)
  3. "All buyers and planners did not survive." (@a8+1k8nr1dcy)
  4. "Did planners company wide get laid off or just in F&B and E&B?" (@a4+1k8ntf0w6)
  5. "I believe any L7 (director) planning role was cut. Merch Planning had roles from L4-L9. A few L8s and I believe 1-2 L9s as well." (@aj+1k8nr1dcy)
  6. "Merchandising includes Buyers/Sourcing/Design/Tech, right?" (@aa+1k8neramv)
  7. "Merch (design)." (@OP+1k8njsv5g)
  8. "Creative (marketing) is gone, too no?" (@a1+1k8nngs71)
  9. "Properties, Merch, Store Ops — so far..." (@a2+1k8neramv)
  10. "Properties." (@OP+1k8neramv)
  11. "They eliminated our US director so everybody reports directly to India now." (@a7+1k8r4vhg6)
  12. "Some teams disappeared entirely (e.g. the Multilanguage team that handled all translations.)" (@a3+1k8ref4pn)
  13. "This is the breakdown of the layoffs by position in the US: Director - 87, Manager - 56, Lead - 45, Analyst - 19, Principle - 9, Associate - 6, Partner - 5, Specialist - 4, Engineer - 3, Auditor - 3, Accountant - 2, Designer - 2, Admin Assistant - 2, Recruiter - 2, Consultant - 2, Scientist - 1, Other - 11." (@a5+1k8p4cdjv)
  14. "Agostino said names of teams and people who were let go in a team meeting today, when's he getting fired for leaking names?" (@a6+1k8rgty6d)

===== C. Customer Service, Operations, and Call Centers =====

  1. "Quite a few of us across CSC." (@c0+1k8nb9xqa)
  2. "L7 on my team. Store ops." (@bp+1k8nb9xqa)
  3. "The call centers got hit hard. L2 - directors. Gone." (@ac+1k8ny0d51)
  4. "DGS/CSC/GCS mega hits." (@a3+1k8p4z1py)
  5. "GS, CSC, GR — Any word on how the call centers faired?" (@a2+1k8p2ba0w)
  6. "All three? what are you talking about? 5 leaders (including Sr. Manager and Director). DGS/CSC/GCS were completely gutted." (@ac+1k8nxp7tb)
  7. "400 TCB employees laid off." (@a2+1k8p53mv4)
  8. "TCC is gone, and all service center TLs are gone." (@ak+1k8pgaz3b)
  9. "AP. Higher up leadership has a private." (@a7+1k8neramv)
  10. "Legal Affairs or Investigations — I see 9am blocked off on a L7 and L8 I think." (@c8+1k8nb9xqa)

===== D. Diversity, Equity, Inclusion, and Community =====

  1. "They let go most of the DEI teams and the company is being transformed into a sweat shop with no values or morals." (@OP+1k8rtbfab)
  2. "The diversity team just changed their name to community impact or something like that and none of them were touched by layoffs." (@a9+1k8r4q82d)
  3. "The diversity team doesn’t exist anymore." (@a5+1k8r41pyx)
  4. "Much more supply chain folks next time. Community and belonging will also be affected once those holiday photos come off the fridge." (@ad+1k8rtbfab)

===== E. Finance, Analytics, and Administrative =====

  1. "Finance impacted?" (@ad+1k8neramv)
  2. "TES Procurement" and "Finance impacted" both mentioned as affected functional areas. (@a5+1k8nd7sed, @ad+1k8neramv)
  3. "Official WARN notice... Positions affected include: Accountant, Analyst, Director Finance Strategy & Operations, Sr Manager Tech, Sr Manager Cybersecurity, Sr Recruiter, Team Lead Financial Products, Team Lead Guest Relations, Team Lead TCC Delivery Services, Tech Operations Program Manager, Vendor Manager." (@ad+1k8np2as9)
  4. "Communications." (@a2+1k8nghft6)
  5. "Design/PDD Teams — anyone get emails? What levels? What Divisions?" (@a5+1k8nf9ynm)

===== F. General, Multi-Area, or Target-Wide Mentions =====

  1. "Tech / R&D - Nothing yet!" (@a5+1k8neramv)
  2. "Tech, digital & cyber so far so good today. but... are we just left for latter and will there be a massive cut within these groups as well?" (@a7+1k8p1j133)
  3. "The company's performance was lagging, so today's layoffs are the sad and painful result of that lackluster performance." (@OP+1k8nfxb8q)
  4. "From what I’ve seen it’s mostly been low performing ICs in digital. Minimal impact. But I’ve heard rumors that there will be another wave that will hit digital harder after peak." (@a3+1k8nrdpg3)
  5. "Very sad to see research and development teams eliminated, it always seems like the first thing to go in a mass layoff like this." (@OP+1k8pntp9g)
  6. "In my area, all the L7s were let go were doing the work of an L5 or even an L4." (@a6+1k8r7fqnj)
  7. "The distribution list that was used to email people who were laid off was shared." (@a5+1k8pkdyew)
  8. "Associate buyer Sr Consultant Financial Products Lead IDO Specialist Sr AP Tech Investigations Sr FSQ Specialist Home Based Sr Specialist CSC Principal Engineer US Sr Photo Producer Associate Fabric Engineer — from what I saw." (@aa+1k8nqwqqq)
  9. "TII employees that were not impacted received an email telling they would continue to be a team member. Apparently guest facing and marketing teams were most impacted." (@a5+1k8n55yrd)
  10. "completely gutted." (@a4+1k8p2em87)

Company profit

I swear to whoever the creator is these execs are d-mb as he-l. Buying cheap platforms for a big a-s org like UHC and the companies it’s bought out plus offshoring to overseas third world countries results in so many tech issues and SD and upper management want to act surprised systems are down.


Schwab has Fallen

It's been a long time coming--but a much steeper trajectory toward then end--but this company's technology organization has officially fallen to Indians. If you are not an Indian, your career prospects are bleak. They also keep telling us that the new offshore capability center isn't intended to reduce the FTE onshore footprint, but just know, you are being lied to like you have been lied to about prior layoffs and RTO. It truly saddens me to say this because I've been loyal to this company for a long time, but this place isn't even recognizable anymore.


There was a time when this was a decent company to work for

You will find some areas that may be better managed and functional. If you are being brought in at a higher level with a specialized job, for example, if you are an AI expert and are part of the chosen, inner circle it is probably still a good option. But I would read through these posts carefully as there is a lot of factual info that should be given careful consideration. There is no real innovation, profits are being made shifting jobs off shore, via premature implementation of AI and via RIFs; that is not sustainable as a long term strategy. The senior leadership team for the most part is incompetent in my opinion. The CFO has no healthcare knowledge, the CIO has crashed and burned at several companies. Look at public records and you will see that the SLT is not buying Elevance stock, with the exception of one 2.3 mil purchase by Gail to shore up quarterly earnings, they have spent 400k total in stock purchases over the last year and are ditching their shares whenever that can. The chief security officer left, supposedly due to questionable behavior re in house self monitoring. The culture is very much a caste system where the SLT and their minions pass down impossible to meet goals and then also I believe misrepresent up the chain that goals are being met. RIFs are constant and are not communicated; it is like a horror movie where people are disappeared in the night. This results in the people who are left having unreasonable workloads and overall makes for a miserable culture. Many people who were hired fully remote and never went into an office were required to go in 3 days and wouldn’t be shocked if it goes to 5. Expect raises that don’t keep pace with inflation and cr-p bonuses. Advancement opportunities are also limited. If the job has anything to do with provider data, that is a mess. I would never do a call center job at this company. If you go in with your eyes open and limit yourself to 40 hour weeks from the outset and are able to manage your stress and understand from the outset that it is not you it is them; then perhaps it will be workable for you. I would strongly caution anyone who has underlying anxiety or an inability to compartmentalize against this company. You don’t mention percentage wise what the difference in potential salary is, I would perhaps see if you can negotiate with the other organization for a future increase.

Posted by @bg+1k8g1dfer, well said.


IT Getting Hit With Cuts

In the never-ending pursuit of saving money, the IT department has lost two more critical employees in favor of steering more work to the offshore folks. Best of luck communicating with FSC and getting any help at all now. The IT group was already operating on a skeleton crew. Not sure what Follett leadership is doing but they've managed to confuse everyone on the company's future.


Penny's Page October 27, 2025

In Penny's Page for October 27, 2025 Penny says great teams don't just work side by side, but they grow together so they can build something lasting. Is she serious? Does she think anyone is buying her BS anymore? This is something our first five managing partners could have said and it would be believable because those leaders lived those words. Unfortunately, our sixth managing partner does not live these words. She spouts these words out haphazardly and then lives a different life. How does our Edward Jones teams grow together and build something lasting by eliminating American jobs and sending them to India? How do you bring people out of COVID and back into the office because we need to do business face to face and at the same time send American jobs to a third world country on the other side of the world? Is Penny serious when she says these things? During the sixth managing partner search the candidates underwent psychological testing. If Penny is serious when she spouts out this garbage then she probably needs a more current psychological testing. She is losing it and she is losing it quickly. Penny, come to your senses and just step down. You have done enough damage already. I do not know if this company is salvageable or not. If it is, the next managing partner is going to have their work cut out for them. God save our firm.


By the look of it, we’ve lost a lot of competent people

Why shed all that knowledge and let go of those who knew every nook and cranny of their area? Just to replace them with cheaper offshore labor that can’t possibly bring the same level of involvement or deep understanding of the organization and its specific issues. It looks like a plain stupid move from where I stand.


Leadership Development Program, ReOrg and POD model

Leadership Development Program and everyone who was in it has been put on bench.
Hearing that there will be significant re-org by November. Most jobs going to India
Delivery is again being worked into a POD model, further consolidation.
Rutledge driving his minions to drive sales


and therein lies the problem...

TII offshoring + rework, also time zones & duplication keep coming up as cost‑savings on paper. But in real life all of this creates waste in practice... The board is salivating as they are looking at cost savings projectiosn but they are clueless about what's actually happening - that sh-t is eating the company from inside. No self-respecting company in charge of it's own destiny does this - all outsourced cos are just junk


Good vibes from a customer

Hi everyone, I'm sorry for what's happening this week. I hope Target doesn't just turn around and post those roles in India.

Anyway, the top 10% of earners drive 50% of consumer spend. The other 90% are tapped out, and offshoring jobs definitely won't help those 90% get back to their typical spend levels that companies like Target rely on. So companies are increasingly marketing to the top 10% but that's just eating seed corn, not a growth strategy. Even then, my household is in the top 10% and shopping in a Target store has become something to avoid if at all possible. We'd rather have stuff delivered than deal with the hassle. So, I want Target to survive but if the plan is to offshore in India they're contributing to the decline of their own customer base, and deserve to go the way of Sears and Kmart.


Just trying to understand

Can someone help me understand how laying off thousands of U.S. team members while backfilling roles with TII is supposed to help Target grow? We’re replacing people who understand our operations and culture with teams that, in many cases, aren’t being given the chance or tools to learn how Target truly works. Are we really strengthening the company by cutting experienced U.S. talent just to hire three offshore roles for the cost of one? I’m struggling to see how this strategy positions Target to become a powerhouse again.

Don’t get me wrong, I understand there’s a lot of corporate bloat. We have plenty of senior managers and above who no one can quite explain what they do, aside from adding meetings to talk about meetings. I get that there’s a need for change. But the acceleration program doesn’t seem to be targeting what actually needs to go away.


Are app Eng cooked?

I’ve been hearing there’s ai now that can do our jobs… and that the entire SWE chapter but almost exclusively application engineers are targeted for ENGINE asap.. is there truth to this? Tbh I’ve been looking for jobs since last August with zero interviews so I’m really really worried. Any insight would mean a lot, thanks !


Morale's about to tank

How long before offshoring and forced ratings finally break what’s left of morale? Every round of “efficiency” moves chips away at tr ust, replacing experience with cheaper labor and arbitrary rankings. At some point, it’s not just people leaving... it’s the company’s culture and expertise walking out the door too.


Lies and overseas outsourcing

Lyondellbasell has terminated roughly 85% of its IT (or Digital buzzword) staff (originally announced as 100 employees but real numbers are around 300+) that had 8+ years..with the company in an effort by an ex-Shell fool named Kayoor to outsource American jobs to TCS outsourcing Indian shared services, keeping only Senior leadership and dozens of 'directors' that are solely responsible for saving their own jobs ' and not the ones performing the actual work for the company.
Claiming they want to industrialize utilizing AI , these individuals have adopted an old model of cheaper, less experienced and less knowledgeable workers hoping they can recoup money lost due to a CEO thats agenda was to make a plastics ccompany not develop plastic.
Lyondellbasell is circling the toilet bowl.


Merch Specialist moving to TII?

The SMS have slowly had their role trickle over to India. Even though they’re low on the totem pole, I’m wondering if they’re on the chopping block since they fall within merch. Or since there are the rumors of a second round in January, if the train TII in the meantime and axe them then? Of course that would be messed up to our ppl anyways, but it’s just helpful to have someone from the states in this time zone to interact with vendors. Has anyone heard of any whispers on if we may be losing them?