This message reflects a growing and widely shared concern across the supply planning e-commerce team regarding current return-to-office expectations and related policy changes, and the impact they are having on workforce sustainability and daily operations.
The team is consistently operating under extended workload conditions, including nights, full weekends, and holidays. Work expectations regularly extend beyond standard business hours, with limited separation between work and personal time. Despite this sustained demand, performance expectations continue to be met.
The requirement to be in-office five days per week introduces a material additional burden. For many employees, commuting costs now total hundreds of dollars per month. This is occurring alongside already elevated workload expectations and is contributing to increased financial strain, stress, and dissatisfaction.
The stated goal of increased in-person collaboration is not reflected in actual execution. Core collaboration continues to occur virtually, regardless of physical location. There is no clear or measurable improvement in productivity tied to in-office presence, while frustration and burnout have increased.
Changes in flexibility around illness and caregiving are also creating unintended operational disruption. Previously, employees were often able to work remotely in these situations, maintaining continuity. Under the current structure, these situations now require full-day absences, resulting in last-minute coverage gaps, increased workload on already fully allocated team members, and reduced continuity for time-sensitive deliverables.
Certain roles require deliverables as early as 7:00 AM, which in practice means employees are starting their workdays well before 6:00 AM on a routine basis. In the event of unexpected absence, there is currently no clearly defined or scalable coverage mechanism. This creates operational risk, as there is insufficient time for structured handoffs or reassignment of responsibilities, increasing the likelihood of missed or delayed deliverables and placing additional strain on the team.
There is also a growing disconnect between leadership expectations and the day-to-day realities of execution teams operating under these conditions.
It is important to highlight that the impact on retention is already visible. Employees are actively exploring other opportunities. This is not hypothetical—it is happening now. If attrition is not an intended outcome, the current trajectory presents a significant risk to team stability and continuity.
This is not resistance to change. It is feedback grounded in operational reality. The current direction is not sustainable without measurable impact on performance, morale, and retention.
A more balanced approach is needed—one that reflects the actual workload, acknowledges the level of commitment already being given, and does not introduce additional financial or operational strain without clear, demonstrated value.
This feedback is being shared because the impact is real, ongoing, and escalating.