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Pelvic Health Townhall

Listening to Emily Elswick discuss her faith this morning and then walk through an entire slide dedicated to her personal travel and work trips was certainly a choice. Given that our MIP was 70%, I’m not sure this was the moment for a personal highlight reel. Also genuinely curious how she ended up in this role. What experience or qualifications actually supported putting her in this position?


Transformation call

What will we learn about today? That their idea of making people more comfortable is to add a Wellbeing center to a fully saturated, overpopulated, and loud office environment? Or pickleball for all? None of that will improve the quality of the experience for the customer, who can’t hear us on our calls due to the noise around us. The only part that makes me feel included is that it stinks for everyone.


I can't figure out the criteria

I've made it through at least six layoffs now, and all of them left me scratching my head. All the rounds didn't seem to follow any obvious pattern. There were people with years of experience who disappeared, while others I expected to be vulnerable stayed. But then again, some of the newbies were also gone. Different pays, different statuses, different ratings... No common ground whatsoever.


The Streetlight Effect

As a teammate with nearly three decades at Truist and a pre-merger heritage organization, I want to name what I believe is the company’s real problem.

It is not low deposit growth. It is not the search for a niche. It is not delinquencies, charge-offs, underperforming products, weak technology, missed post-merger execution, revolving senior leadership, constant reorganizations, a vision that is endlessly discussed and rarely delivered, or employee surveys that appear to be read and never understood.

The core failure is that executive management has become so disconnected that employees, with thousands of years of combined experience, now show up each day less concerned about being terminated than about collecting the severance they believe they are owed.

They no longer come to work the way they did for decades: to do the best job they can, to serve clients they once loved serving, and to make this bank the best it can be. They walk in knowing the relationship has become transactional. Truist asks for more and more while treating “teammates” as a 50/50 business arrangement it no longer honors.

I never thought I would share that mentality. I always believed that showing up, putting in the work, and receiving fair compensation was a win-win. Over the last seven years, that balance has broken. Poor execution and poor decisions have created a kind of daily mental grind: people do not know where the company is going, where they will sit tomorrow, or whether they still have any real value to an organization that feels rudderless in a storm.

The Regional Acceptance decision made sense on paper and was probably overdue, as were other strategic moves. The failure is how those decisions, layoffs, and restructurings have been handled. Town halls from executives who have been here barely a year - talking about their trips, résumés, and past experience - do not land with people who have spent their careers here. Neither does the constant “team-centric” language about living your best life and endless career possibilities while the next reduction in force is already taking shape.

Executive management has been the problem since the merger was announced, and it remains the problem today. Teammates have said as much, repeatedly, through the surveys leadership seems obsessed with collecting and unwilling to act on. Truist is one of the best examples of organizational myopia in corporate America.


HR Pointless Interview Questions

Anybody else just feel like the interview questions are pointless and do not reflect the candidate properly? Why it is the HR questions are tick box exercises and not actually about the role. I got a question last week about diversity and inclusion... what the actual f**k?

Why not ask about the job and what experience i bring.. they wonder why all these companies lose good candidates to their stupid questions. I've literally had a 10 years old ask me more technical questions about my job than HR could ever...


Why fix what wasn't broken?

There have been so many examples of Nike losing the exact thing that made us good. It always seems to start with decisions that look harmless on their own, then suddenly you're wondering what happened. We have plenty of experience and resources, so watching this happen over and over is pretty frustrating. You'd think we'd eventually learn from it.


I used to have a lot of good things to say about Fiserv

But now the workload has became ridiculous and I no longer feel like anyone is listening when I raise concerns about it. The culture has also deteriorated drastically, to the point where it's unrecognizable. Such a shame how much this place changed.


Tech Support has turned into a complete disaster

I used to be somewhat impressed with Tech Support as I could get an American-based tech relatively quickly, but it has gradually devolved into a sh!t show where NOTHING gets resolved.
I don’t have to tell you why.

It’s unbelievably frustrating to be on the phone with someone who you know doesn’t understand what you’re telling them and who keeps reverting back to a useless script.

I can’t be the only one experiencing this.


Do not cave- remember 8/1/25

Well, it’s here.

DO NOT TAKE THIS SURVEY.

And don’t reply to this with dimwitted comments about how you’re going to hammer them. They don’t care about your comments or your ratings. Couldn’t give less of a flying flip.

ALL THEY CARE ABOUT IS WHETHER YOU TAKE IT OR NOT. DON’T GIVE THEM THE WIN ON THIS.

Before the end of next week,you and the rest of your group will start receiving emails from your AD, Director, and VP urging your participation. Do not cave. Despite what you read here, they cannot tell who has and who has not completed the survey. They get a roll up report showing the percentage of their team that has participated.

I know many bootlickers will take the survey and leave glowing comments. I know many dimwits will still think their low ratings and scathing comments matter, and will take it.

I am just hoping for the lowest participation numbers ever.


VZI "leaders" are so full of it

I havent had a team meeting or skip level in the last 3 months while being told to work 12 hours a day coz "Business team wants something urgently".
But suddenly I have 3 different meeting invites this week to "Go through the Pulse questions".
Absolutely pathetic people are the so called "leaders". Shame on you. I wish they get axed first. No way im giving anything more than a 1/5 to these a--holes.


Change For The Better

Does anyone else feel like we should bring this 2017 term back again? Previously it was Changing for the Better to emphasize our enhanced risk management and customer service culture. We should now use it to again to say we are keeping those and adding to it an enhanced culture of sales through giving great service advice and guidance.

Thoughts?


Leaders who cant take feedback

leaders who cant take feedback should be fired immediately. these are the AD and above who are scared of pulse and send pre-pulse surveys their entire team is afraid to fill out.

these leaders hire other leaders who cant take feedback which makes for a TOXIC culture.

most of these “people” (if you want to call them that), have smiling faces and dont hold bad workers accountable


There's a group near the top that seems to have its own little world

They agree with each other, defend each other, and somehow always seem to land on the same side of every decision. If you're outside that group, getting anyone to seriously consider your idea is a different story. I've seen genuinely useful suggestions get dismissed without much discussion. Then someone from the inner circle says something similar later and suddenly everyone thinks it's a great idea.

After seeing that happen enough times, you start wondering why you bother speaking up. It's not that there aren't smart people here with good ideas. It's that the right people aren't always the ones being listened to. Eventually people get tired of fighting that battle and just keep their thoughts to themselves. And that's how things continue going in the wrong direction.


The more things change, the more they stay the same

With another reorg reportedly on the horizon (an annual fall ritual at this point), I wanted to share a few observations from peers and colleagues as events unfold. For those hoping this will lead to a major cultural reset at Comcast, the outcome may be more limited. The new CEO appears to be seeking input from the same executives and senior leaders who helped create the current problems. If those leaders remain after the reorg, they are likely to continue causing damage. That may not be what people want to hear, but it seems like the most likely outcome. Comcast is risk-averse, and while many companies use new executive leadership as a chance to clean house, that does not appear likely here.

Outside consultants may help with the mechanics of restructuring, but meaningful change will require leadership to hear directly from employees. Feedback from executives who have been here for years should be weighed carefully, especially if they contributed to the culture that now needs fixing. The new CEO needs to recognize that toxic and ineffective leadership has persisted because there have been few real consequences for the people responsible. Until that changes, Comcast will keep treating symptoms instead of addressing the root causes.