#offshoring

Many at TIAA-CREF who are familiar with the deal that they inked with Accenture a couple of yrs ago, are stating things are not going

One TIAA commentator says quote:

“There was no legitimate transformative purpose, except to hire more offshore (India) for cheap labor. It's a mess here at TIAA.”
It’s a mess ! Just think, before the 2024 agreement, TIAA had been working with Accenture for years before, but the new deal has not panned out and there are delays, errors, slowdowns, outright abandoning of activity. This, and combined with earlier posters stating Indians work slower & only do 50 % of the work the Americans.

Word to Rich, Malarki, & the Boca Ex VP: Hire Accenture. W/No knowledge. 50% of the pay, and 50% of the work productivity. Then factor in client defections & the real net benefit is a big $0.00

This has to be a new record and 3M Management deserves some kind of reward!
So basically it's been just a few days since 75% of the GSC in Poland was informed that they're going to Genpact and the remaining 25% are being moved to a different 3M entity. These people were quite optimistic in this s*itty situation, at least they won't experience the pure chaos that GP has to offer, right? Well the dream lasted only until early this week when a certain Town Hall was held for one of the departments where management was happy to announce that "some" processes are going to move to a new 3M entity in India 😀 Just imagine this for a second, having a bit of relief because you were about to get a better option than Genpact and then finding out - just a few days later! - that you were going to be sold to 3M India instead of Genpact 😂 Actually this is now a worse option than goong to GP, they will get to work at GP for about a year, while 3M India has the potential to swallow you up way faster... The ink on the contracts these people signed with 3M Poland didn't even dry... This has to be a record even in the corpo world, congratulations 3M!

So Lending Operations for USBank USA is moving to USBank India.
part of many layoff in the future as USBank India has capacity for 40,000 employees.

Also of note was the reason why we are now USBank India is because we are global corporation and we work with people-le across the world

So how does this fit in with RTO and collaboration with co workers in office if everyone is in India and sleeping while we are working?

American healthcare workers must demand that Optum stops the offshoring of critical IT and cybersecurity jobs. Optum is actively shipping American livelihoods to India, putting patient data security and domestic families at risk. We need to reach out to President Trump to help keep our jobs in the U.S. and end this globalist offshoring.

#AmericaFirst

I was hired last August, and my RSUs are basically nothing at this point. I'm really disappointed with how this company is run, how/who they're hiring. Most of all, I'm seeing more contractors and offshoring. This company needs to innovate, and I don't see that happening here. I'm done here, I'll start applying elsewhere. Good luck to you guys

Tomorrow I’m logging into Gainwell, and honestly, I’m not happy before I even open my laptop. I’m just a regular worker, not some big-degree expert, just someone who learned by doing and is hanging on to this job because I have to and definitely not because the company makes me feel safe or valued. My boss is from Florida and she’s loaded - big house, fancy trips all the time, talking about “recharging” like the rest of us aren’t sitting here praying our name doesn’t end up on the next layoff list. When she says “we all have to tighten our belts,” I want to laugh, because if I get cut, I’m worrying about rent and food, and if she sc--ws up, she still has money stacked and options everywhere.

I see what’s going on in upper management. People are getting worked to the bone, jobs are being shipped off to cheaper places, and they slap the word “strategy” on it like that makes it smart instead of cruel. They sit in their meetings while people like me are burning out, stressed, and scared, wondering if today everything falls apart. Tomorrow I’ll still log in and do my job because I don’t have the luxury not to. My rich boss will be just fine no matter what happens at Gainwell. It’s people like me who get crushed when this place decides we’re just numbers on a spreadsheet.

Which companies have two redundant layers of IT management , after being outsourced / offshored .
Why is it required ?

Liberty has been offshoring and getting rid of entire departments quietly since they announced the “don’t go make a 10 year career plan here” back in Oct of 2023. They have cut the inbound subrogation department in half over the last 7-8 months using PIP plans and forcing a small handful of employees to make lateral moves to other depts. They’ve offshored all jobs cut to India. The company has been trying to keep things quiet with secrets everywhere. The Team Managers have been traveling all over the country for “quality training”. Constantly talking about focusing on quality which is just a smoke screen for putting people on PIPs for weak reasons to get out of paying severance and unemployment. They will cut the inbound subrogation department down to about 25-30 people state side and then might do an outright layoff of them because this whole department is being offshored to India while they try to continue to innovate with their AI. There are constant organizational changes being announced. This company’s “record profits” are coming from the selling off of foreign assets and not because of their premiums. There have been talks about customers being charged in full for policy period premiums and then having their policies cancelled a week or two later with no refunds given. The company is current being sued for undervaluing auto total loss and home owners claims (which they have been). They made changes to metrics at the start of the year to make them harder to meet when inventory is low, because they’re setting everyone up for failure. This company is going to lose insane amounts of money on those total loss and home owners laws suits. Why those running the company would risk PIP’ing so many employees, when they’re already involved in all these other lawsuits and can’t take the blow back or bad PR from those, let alone from the mess they’re making out of downsizing/offshoring jobs is definitely a unique choice to make. Will anyone really be surprised if there is another lawsuit soon from all the Swiss Cheese PIP layoffs? This company is a sinking ship and anyone working there should look for something else.

They just announced official targeted offshoring in the Finance division. It continues to get worse of course

Bone crushing blow. Mutual of America is laying off over 200 employees over the next 15 months and shipping the jobs to India. A fleecing of America. An American company selling out. A giant suc-king sound. Morale is rock bottom. Mental Health counselors are on high alert. People are crushed. Devastated. Company can't find ways to raise revenue. Has to resort to cuts only. Accenture benefits. Mutual is now double paying: FIS ($8M) + Accenture ($~18M). Just think, the old system only only costs $8M per year. Now, they pay tripplethat

How close are they to the dream of everyone below certain levels being replaced by AI or completely replaced via labor arbitrage?

A rough % is enough.

A certain guy who used to work for you guys ("RR") from what we understand brought about this firing of competent people (especially in Tech) and offshoring to Accenture. That is currently now happening at his next stop - T Rowe Price in Baltimore. A competent IT shop is being dismantled - Laid off, but to get severance you have to agree to train the people replacing you who have little if any experience, initiative, etc. Can anyone let us know how that went for you guys? Do you know if our guy "RR" left on his own or was forced out after this turned out to be a disaster? Thank you. Training is not going well, yet the keys are expected to be handed over soon.

Feels like Centene has been trying to outsource a lot of work lately. Does anyone know if that actively happening?

15yrs experienced software developer from cognizant (offshore) who is working for Nike for last few years doesn't know what is github or doesn't know the meaning of commit / repository. I mean literally some resources don't know anything and i am not sure how many companies they are working at same time. They celebrate when they hear people who make them work get laid off. ITC leaders trying to build their own empire and they don't want to hire people who are talented and have worked for same company. RIP Nike Technology!

The June 15th rollout of RTO has occurred. Check your workday profile.
Looks like this batch (so far) included about 400 people out of the 4500+ in PA that work remotely still.
But don't worry, you will soon be replaced by the remote offshore employees.

Looking at the 146 jobs open today, only 18% are US based and 5 of those US based jobs are mariners and a pilot. We all know the reality, but seeing the actual numbers is pretty sad for a company that once prided itself on its US legacy/heritage.

I am so glad to be done with Optum. It had it's kind people.... but then it had the people I had to deal with.

Vile humans that don't exist any place else. Ones I'm glad I never worked in person with.

Anyway, since I LOVE to stir the pot. I thought I'd just come around share newer EEOC guidance with you all. I see lots of people concerned about layoffs and offshoring.

Did you know... it's now easier to hold your employer accountable for nation of origin discrimination? That includes American workers.

Y'all should get together in do something about it. (In my Rick James voice)

Does anyone have insight into the process or timeline of laying off an entire department of individual contributors and moving the positions offshore?

Does Optum ever hire temporary US contractors to replace us first and then eventually move to offshoring?

It's already feeding on its own exhaust, and it's way too expensive. Hallucinations are the feature, not a bug. It's an excuse - to offshore, to cut headcount permanently (and dump the extra work on whoever's left), and to save face for leaders who are too embarrassed to admit they bought into the most obvious hype in history.

Left two years ago, just came back on this board to see if things have improved, and it's clear it's all exactly the same. They're still offshoring everything, thinning out US teams, and piling more jobs onto fewer people. My advice is to leave if you can. The grass truly is greener.

Employees report ongoing layoffs, aggressive cost-cutting measures, and a continued expansion of operations in India. Cybersecurity and operational teams have been among those affected, raising concerns about the future of U.S.-based roles.

According to discussions among employees, more work is being transferred overseas as the company focuses on reducing costs and consolidating operations. Many are questioning the long-term impact on workforce stability, service quality, and institutional knowledge.

The lack of transparency surrounding these changes has become a growing concern for employees across the organization.

I am from India, but went through the University -> H-1B -> Citizenship route a while ago in Tech space. At that time, there was no fraud or offshoring, and very few select people got an H1B. I really appreciated the opportunity provided to me.

Now I am seeing all these young kids from the US are being short-changed with offshoring. Any US layoff or attrition is being filled offshore. That mandate is coming way, way above. If you don't provide opportunities for young kids, what will happen to the next generation? This is 100% wrong. I want to take someone fresh out of school and mentor them with what I've learned - but all goes offshore. Almost like seeing Manufacturing going offshore in the 80's and 90s.

I am not sure why nothing is being done... I feel like people here are more subservient and submissive than in other countries. (sorry)

https://www.phonearena.com/news/t-mobile-india-global-capability-center_id180876

There's no winning.

A thread for: pros, cons and personal experiences relating to Outsourcing/Offshoring.

Just a general thread for Optum Global Capability Center Chennai. What do we know, where are we going, how will things play out, the impact on the rest of the work force.

Heard today that Schwab is going to discontinue hiring in the US and all backfills and future roles will go to GCC. Has anyone else heard this?

Is it true that we might have more layoffs this year or next? I heard that automatic robots are coming to the distribution centers and more jobs going to South America and India are still going down. A high hat in ops. heard it from one of the bosses in securety when he helped him with a violent person problem in his market and then told my boss. He said he told him he is asking for a bigger team . Is that for real or did my boss not understand it right? My boss is always right on what he hears. I’m stressing. Are any of you hearing the same?

How much is Carelon/Elevance paying these offshore employees to positively comment on their carelon expeirence on their last day? It’s non stop and it makes me want to gag.

It’s all US managers with increasingly international teams. We have no “bench” if anyone in the US leaves, which is vital since those of us in the US are doing more complex work and in other countries it’s more backoffice tasks.

Theres no longterm strategy. We’re all in on the short term profits boosts. It’s gonna bite us longterm, but the executives making those decisions will cash out and be long gone by then.

this goes out to the US or other high-cost geos - is anyone else hearing about a new team that was secretly created and "want to learn" about your project/product?

i've heard from 2 different groups that this has happened outside of my coterie.

the company is moving EVERYTHING to India

I'm kind of sick of my department, it's a constant rush to new ridiculous deadlines every day all with the threat of being offshored, it's exhausting

In *** Bratislava. This company is a joke and hates the American people.

"This position is hybrid, and you may be expected to go into Bratislava office 2+ days per week."

Reopening of Manila office announced. MO, custody amongst other functions to be offshoring to that location.

Why hire "expensive" experts from the west when an Indian or Bangladeshi will do the same job for 90% less. Quality of work isn't a variable in this discussion.

USB employs approximately 70,000 across the U.S. and globally. Where can I find statistics on the number of U.S. employees vs. offshore?

General Motors initiated a new round of layoffs. The cuts affected 500 to 600 salaried IT employees. These layoffs primarily occurred in Michigan and Texas. GM stated this is part of transforming its IT organization. The company faces criticism for simultaneously recruiting foreign workers.

https://www.aol.com/lifestyle/gm-letting-workers-while-hiring-180036743.html

There’s been a lot of talk recently about the offshore GCC in India. Anyone know any business lines potentially being impacted?