#offshoring

Startled to learn the JSMF has named Penny Pennington to its board of directors. She is being added to “tap into her knowledge to help give more opportunities to underserved communities in St. Louis.” This is the same woman who has laid off St. Louisans who make her millions and sends their jobs to India. Penny is creating underserved people with less opportunities in St. Louis. I cannot believe the JSMF has named her to their board. The JSMF used to be a great organization which fostered American values for Americans, not sending resources out of the country. I will no longer be contributing to the JSMF as I am severely disappointed.

Starting in Q2 they are laying off half of the product org in OptumInsight and moving the jobs to India.

Corporate leadership is hiding behind 'AI' to explain away layoffs that are actually about offshoring and boosting stock prices. GM is guilty of this, catering to investors rather than fixing the business.

2026 looks like a breaking point. You can’t cut staff, shorten timelines, and ignore safety concerns without causing systemic failure. The staff is too burnt out for threats to work anymore. The failure is already in motion. We’re going to see missed dates and failed programs, and unfortunately, it’s the managers who will take the fall for leadership’s unrealistic planning.

With the ‘generous’ and ‘industry competitive’ but below inflation pay rises for
most people; are you expecting another exxodus? Do people realize the company want you to quit so they can replace you in India or Malaysia

American workers ideas and intellectual property is stolen when they are laid off. Then cheap H1Bs are hired to do the implementation. This is the turbo scam of our time.

I've been an employee for a very long time, and when I first started, this was literally the best place I had ever worked in ALL of my endeavors. Even throughout covid they took care of us and our customers - It was brutal, but tolerable.

Now, they've demoted some of their best performers, only to replace them with off-shore id--ts that have not one clue what they are doing. They tell the customers the wrong thing, or they tell them they ordered a replacement or issued a discount, but they did not - leaving MC to clean up all of their messes. MC has been a catch all for the last 6 months. We are large parcel, we are managers (without the title), we are frontline, finance; but yet we don't have the tools to take care of the customer. For a company that wants us to practice the CARES transcript to better assist our customers; I'm not sure they know what that word means. I give everything I got with our customers; to make sure they have a good experience or to better the issues they had, but when tools are constantly taken away from us to deliver that customer experience - That shows that this company does not care - About our customers or us. And before those of you get on here and say. "if you don't like it, find something else." - you think it's that easy? You're still here aren't you? And you can't be having a good time unless you're getting paid an above normal salary or in upper management, where you're making up these ridiculous margins, that are somewhat impossible to achieve or maintain. I'm old school when it comes to customer service and again, I put my all into it - that's what the retail business is about... Retaining customers and building relationships with them. Wayfair, you're losing more customers than your gaining and retaining. That's not on your employees, that's on you and upper management who quite frankly doesn't know how to manage squat. I'd get your act together or there won't be a Wayfair. It might hang by a thread for a while; but the more offshore takes control, the thinner that thread becomes.

I honestly wonder why there hasn’t been any serious effort to organize tech employees in the U.S. to push back against offshoring. Comcast has already offshored more than 5,000 tech jobs to Chennai, India, and there hasn’t been a single negative article in the mainstream media about it (NBC probably makes sure of that). I also haven’t heard of any union even attempting to organize tech workers here. Shouldn’t we be coming together and saying: enough is enough?

This company makes its money in the United States. Its customers are in the United States. Its revenue comes from the United States. Yet more and more of the technology is being built in India, and more of the business is being operated from offshore. Why?

I understand that the company isn’t performing at the top of the market and is trying to cut costs. But let’s be real. The company is still making something like $30B in profit. Offshoring doesn’t save nearly as much as leadership claims, and we can do a better job onshore. On top of that, it’s simply immoral to lay off U.S. employees only to hire thousands of people overseas.

I have nothing against India. This isn’t about that. This is a U.S. company, serving U.S. customers, operating almost entirely in the U.S. Yes, there’s Sky and NBC with real operations in Europe, so it makes sense that some work is done there. But there is no comparable business presence in India, and no justification for having 5,000–6,000 tech employees there—on top of significant customer service offshoring to India and the Philippines.

I don’t know much about unions, but call me and I’ll sign up immediately. Why isn’t anyone trying to organize at Comcast? We have to stop this madness.

Why not just bring in those consultants they adore and pay them a fortune to do it? Oh, right, they have no clue about the actual work. So instead, they squeeze even more out of us on the cheap whenever they can, and humiliate us on the side.

Is UM preauth going offshore?

Cutting roles that deal directly with clients and partners is especially short-sighted, but it won’t stop there. Even the so-called “mundane” jobs carry institutional knowledge that doesn’t show up on a spreadsheet. The idea that AI can just step in and replace people is laughable. AI can barely function without constant babysitting, and it certainly can’t replicate judgment, context, or experience. Every role has its unwritten rules, workarounds, and hard-earned skills. Throwing all of that away and hoping to replace it with cheap offshore labor, half-baked automation, or nothing at all isn’t strategy but laziness and greed. And in the long run, it’s one of the most expensive mistakes a company can make.

Town hall became “all about me” CFO spends 30 minutes talking about himself and his wife instead of the growth, health of the company. While he was patting himself on the back for taking the job, I got 35 emails and 2 phone calls I then had to deal with so he can get paid.
OP: @a5+1kc6wprqe

Meanwhile, they are looking for ways to pay us less or push us out. Also, offshoring galore.

Seems to me like they posted a bunch of engineer 3 and higher roles all for hyderabad/bangalore. Didn't we just lay off a bunch of those roles in August from Seattle? What a coincidence!

Careers page (engineering): https://ffive.wd5.myworkdayjobs.com/f5jobs?CF_-_Job_Posting_Category_Extended=ebc0867ff0da10015d4881e40be60000

• Some really big and jaw-dropping clients have now left BNY. The end is imminent (unless there is a merger, but even that is a short-term fix that will still be bad for employees).
• Offshoring to India is rampant and widespread. The goal is to make BNY America a satellite for BNY India: much cheaper cost of living and labor. Any and all mistakes they make are mitigated by the profit margin and low-risk overall point of view.

At this point, it’s pretty obvious what they’re doing: squeeze as much out of everyone as possible while shifting more work offshore and cutting whoever’s left stateside. They keep merging already overwhelmed teams and piling extra roles onto people who are barely keeping up as is. I doubt anything major will happen before January, but after that, it’s anyone’s guess. The trend is clear, though, and it isn’t good.

It is very frustrating to see job postings with the same title that were laid off in October. Why would I apply for this role, will it be offshored soon too? Thinking I will just take my severance and move on. I don’t want to get a new position in Cargill only to go through this again….

Will layoffs affect offshoring in the context of it increasing or decreasing?

Columbus TSYS Campus will become FIS - with a select section of workspace retained for GP employees for the “foreseeable future” - Presumably until those jobs are sent to Manila and desk space in the US is a thing of the past for us.

You either bring people who can do the work to where it is, or the work will go to where the people who can do it are.

Verizon Lays Off 2000 Employees In Hyderabad

Read more at: https://www.m9.news/social-media-viral/verizon-layoffs-india-2000-employees/#

The offshore (lack of) customer service is a large factor why customers don't trust Verizon!

You can't talk about Verizon being risk adverse, hung up on processes, and not being the best with the network anymore etc etc without talking about the absolute poor customer service we give !

And I don't blame the vendor reps, it's not their fault they're not trained.

When is Verizon's leadership going to take responsibility for offshoring customer service??

Another not very good sign on what is coming:

https://www.linkedin.com/company/tmusglobalsolutions/

Currently, the U.S. levies no tax on U.S. firms’ overseas earnings as long as those profits remain overseas. That policy essentially encourages companies to reinvest their profits outside the U.S. And to give companies even more incentive to hire overseas, the Internal Revenue Service allows companies that move factories abroad to deduct from their taxable income the cost of closing their U.S. plants.

Saying nothing but the truth. We aren’t what we used to be. Hans shipped all of customer service to 3rd world countries. What were we thinking the outcome was going to be ? Cheaper for a better experience? Heck no. You get what you pay for. The good old days with Lowell where our customer service was #1 and respected.

Our network su-ks. What happened to our network ? Can you hear me now? “Call dropped” I miss those day we had full bar is signal anywhere we would go. Now it’s 1 bar everywhere unless you live next to a tower within site distance.

Don't get me wrong, there definitely was nepotism and racism with hiring inside orgs, namely IT, but this all started long before any of that. The C-level all across the US, not just Verizon, sold us out. Not the people working to live in other countries. Yet, somehow we want to blame the lower working people. Continue to be lied to, live in ignorance and be exploited. God help the next generation that will have to live through the same lies they spin-doctor with AI (once it's matured to be production ready).

Rumor is reviews for the data governance tech reviews are being done by HR, not managers, and are going to be used as a framework for RIFS so offshoring can be accelerated.

Are you in Operations in the US or Canada, well expect your job to go overseas in 2026. Along with our friends from McKinsey, Ops leadership is making a BIG push to offshore Ops team members to our offices in the Philippines or to a new third party vendor in India. Yes, you heard it right, your years of commitment and hard work will be rewarded by giving your job to a third party vendor, all to save a buck. Looks like this will be a big shift with almost 70% of Operations team members in North America being impacted. Managers, SME's, skilled roles to call center and back office, doesn't matter. Going from thousands to only hundreds of team members remaining in the US.

So uh… heads up to the rest of the company when your new offshore “team” pulls up with zero idea what they’re doing. Good luck, I guess

Thoughts on automation. Met is pushing this forward along with offshore. I see contracts as the first casualty.

I'm genuinely wondering, our work is continuously outsourced to many countries with the bulk being to Argentina AND India, but India seems to bear most of the brunt and hate comments. Is it legit because Argentina does a better job than India? Or people just don't like Indians for variety other reasons?

The heading says it all

Think about that for a moment. This is a bank that grew up in the midwest USA. And, now, a lot of the back office work is being moved to India. Your private information, your accounts. Why is this allowed?

Tax management is ruthless. The income tax group used to be where a new hire can enter into the company and advance. Then they migrated work to BA. Then they brought over people from BA for jobs limiting opportunities for US employees. Those brought in from BA then become managers and protected their own in rankings. All the new hires brought in have quit or been PIPd.

Think about that. This BA Management klan ran off all their new hires. They are either terrible at identifying talent, terrible at developing people, or clearly bias in their assessment as the only people that remain are their friends.

It’s happening all over. Look at the announcements and the amount of jobs coming to the US. They aren’t developing US employees, they are developing GBC as a priority and will follow the same pattern of protecting their own. The manager that brought over the person from GBC won’t admit their mistake so they are protected and become managers eventually. They need to show GBC that opportunities really exist to get out of India or Argentina or Brazil.

If you are US employee you are at a huge disadvantage. This company doesn’t want you and doesn’t care about you. When you’re working late covering your incompetent management, remember that. Log off and go enjoy your life. Don’t worry about getting a low ranking for choosing not to work late, you were going to get a low ranking anyways. And if you weren’t, the salary increment isn’t worth it and the future career opportunities aren’t there.

Wow! I read through customer comments on Reddit. Dan claims he’s going to focus on customer experience and customer value. Given that Hans has blasted thousands of holes into the side of the SS Verizon and we are taking on water by the ton, how long will it take to repair the damage he caused? Simply making better offers for customers is not going to cut it. Customer Service (outsourced) needs to migrate back to the US and the network needs massive attention based on the comments of people complaining about how it used to be good and now it’s awful.

I’m not buying into Dan’s comments as they are the same words Hans used, so either it’s another distraction or an actual plan. If it’s real, there is no way to quickly fix the issue so customers are going to continue to flee quarter after quarter.

How long would it take to fix Han’s legacy?

Cuts are about squeezing out extra profit, plus a hefty dose of offshoring. They’ll hand us some clunky AI tool we have to babysit like a toddler, and we’ll spend half our time double-checking hallucinations and bad outputs. Yet they’ll still expect us to deliver the work of five people. It’s a convenient excuse, but it’s hardly convincing.

AI is a tool, and a pretty limited one at that. It can’t replace humans, and it still needs constant oversight. Probabilistic models can’t deliver consistently reliable results. What’s driving the cuts is the usual mix - greed, poor leadership decisions, offshoring, and a rough economy. And if anyone at the top truly thinks AI can replace the work we do, it’s going to turn into yet another very expensive misjudgment.

It’s all offshoring. Or, in some cases, cutting roles that are just gone forever while dumping the workload on fewer and fewer people. I really wish they’d stop excusing profit-maximizing cuts and offshoring by slapping an AI label on everything. It feels like gaslighting at the highest level.

Customer service, specifically financial service… incompetent. I really shouldn’t have to look up 5 different roll ups to finally get to the onshore opps manager to get a VERIZON ERROR fixed.. that supposedly cannot be fixed by tier 1.. but they won’t transfer to sup. So a whole day spent just to remove a suspension that was a Verizon error on a long time loyal SMB customer. Where is the surprise and delight in that Dan? How about we delight our customers with on shore, competent reps?

I’m a former employee and was having drinks with my friend (a senior manager who still works there). He mentioned there’s a big project under wraps to migrate most of the US based contact center to the Philippines next year. Thousands of employees are scheduled to be cut. Figured I’d share and see if anyone else wants to confirm or deny it and share details.

I first asked my supervisor here in Bloomington Minnesota and learned that on December 15th we shall be informed that our office is closing. Most of us are very happy to be laid off because we are all so done with this $chitt-hole place and are looking forward to the awesome termination package we get per our union contract. We get up to 2 years pay for those of us with over 31 years service. We're already celebrating! Sorry to the managers who only get a tiny fraction of what we union members get. Funny how we've all watched as all of our work, piece by piece, has become automated or off-shored - and we can only laugh about it.

Unless you’re dancing with the cobras, your job is in jeopardy.

Offshoring is cheap now. But you get what you pay for. No innovation. No advancements. No improvements. There is an overall lack of understanding of US culture, well being, and best business practices. Metlife investors will suffer as the co continues to lose ground to competitors.