Thread regarding Global Payments Inc. layoffs

Attention Global Payments Operations Team Members - Offshoring/RIF

Are you in Operations in the US or Canada, well expect your job to go overseas in 2026. Along with our friends from McKinsey, Ops leadership is making a BIG push to offshore Ops team members to our offices in the Philippines or to a new third party vendor in India. Yes, you heard it right, your years of commitment and hard work will be rewarded by giving your job to a third party vendor, all to save a buck. Looks like this will be a big shift with almost 70% of Operations team members in North America being impacted. Managers, SME's, skilled roles to call center and back office, doesn't matter. Going from thousands to only hundreds of team members remaining in the US.

So uh… heads up to the rest of the company when your new offshore “team” pulls up with zero idea what they’re doing. Good luck, I guess


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| 3423 views | | 6 replies (last December 8) | Reply
Post ID: @OP+1kbjzjhww

6 replies (most recent on top)

I was laid off in May, just found work with another F500 fintech in October. I warned my US team members and friends who work in Columbus to start looking while they're still being paid. GP's gross financially irresponsible actions can't be forgotten. What a circus!

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Post ID: @yz+1kbjzjhww

Another genius move by our leadership. Just like the product, they su-k. At the rate they are going, they are on track to be a foreign based company by 2028.
Phillipines will handle support for several of globals subsids and some ops. India will handle support for merch serv/and hardware. Guess I should start looking for the for lease sign when I pull into Heartland way on Monday. Never thought I'd say this but I miss the Bob C days. I knew where we stood then.

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Post ID: @nw+1kbjzjhww

Burnout is putting it nicely. People are afraid to clock in because of the fear of being terminated. People are stressed out and afraid to say anything with the fear of being terminated. People are no longer discussing challenges in a respectful manner. People are hanging on by a thread. The culture is so bad that everyone is in fear, every day. If this is what our executive team wanted, they got it. They are the failure ruining the company. But in the end, we will continue to drastically increase our pricing, acquire companies, and layoff and re-price and layoff and re-price and layoff. Get the picture?? We have no innovation. Our products offer no differentiating factor from our competitors. In fact we continue repurposing existing products with a new name, move buttons around and change the colors. That's not "genius". That's laziness.

Most people know the company is spiraling, but have no idea to what degree. It is sad how immoral we have become.

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Post ID: @ht+1kbjzjhww

The ‘do more with less’ sentiment is already burning good employees out left and right. There are upwards of 5 fires daily these days and all are top priority.

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Post ID: @ha+1kbjzjhww

@d7 Sounds like firm dates are still being figured out, but impact to start sometime in the first quarter.

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Post ID: @dg+1kbjzjhww

When??

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Post ID: @d7+1kbjzjhww

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