#ai

Curious what everyone’s thoughts are on the AI impacts at Cigna?

Every time companies talk about “effeciency” it often ends up meaning fewer people doing the same work. Also with the recent job eliminations and the intense focus on improving effeciencies, it makes me wonder where things are heading.

Not trying to be negative or start rumors, just curious what others think about this. Is AI impacting your role yet? Any thoughts on how this might impact jobs at Cigna going foward?

Enterprise software company Atlassian is laying off 1,600 employees, about 10% of its global workforce. This includes 63 workers in Washington state, primarily remote staff. The company is transitioning to an "AI-first company" model. CEO Mike Cannon-Brookes stated this is about adapting skill mixes for the future. CTO Rajeev Rajan, based in Seattle, will also step down. Atlassian shares are down over 50% this year.

Bellevue, Washington

https://www.geekwire.com/2026/atlassian-layoffs-impact-63-workers-in-washington-state-as-cto-steps-down/

It will pause but not stop. Tweaks will continue as orgs/teams align to the new landscape. Larger ones pick up again next year as the Digital strategy and AI rollout continue to expand in these areas:

• customer service automation
• network optimization
• fraud detection
• sales personalization

Look for these types of roles to increase / hire in the coming year:

• AI network engineers
• data scientists
• cybersecurity specialists
• automation architects

Putting this up so it’s not lost in replies. OP: @e2+1kk9gpsf9

State Farm Drones & AI.

This is interesting, but not just State Farm.

https://news.yahoo.com/finance/news/homeowner-hit-20k-bill-state-154526906.html

The ‌move comes as ​the company ​seeks ​to "rebalance" its resources to ‌focus on the "future ​of ​teamwork in the AI era," according to a ​regulatory ‌filing.

https://gizmodo.com/oracle-will-downsize-its-product-teams-because-of-ai-2000732097

https://pub.towardsai.net/the-builders-notes-epic-oracle-and-cerner-are-blocking-healthcare-ai-here-s-the-proof-4cc17095f1dc

https://digital.va.gov/ehr-modernization/ehr-deployment-schedule/

https://telecareaware.com/breaking-oracle-health-loses-five-executives-sent-there-to-fix-cerner-report-and-what-is-it-telling-us/

https://docs.oracle.com/en/industries/health/health-patient-portal/pp-release-notes/known-issues.html

https://www.nextgov.com/modernization/2026/01/va-watchdog-lists-ehr-modernization-major-management-challenge/410919/

Nothing but a sinking ship being held together by the VA contract. They’re blocking 3rd-party APIs to force everyone onto the Clinical AI Agent, but the legacy code is so buggy (inbox column shifts, read-receipt failures) that clinicians are revolting. If you’re on the legacy maintenance side, the $2.1B RIF budget has your name on it. Management is literally counting your 'AI-generated PRs' to see if they can replace you with Code Assist."

Manager added 7 performance goals to MyGPS without my consent yesterday.

5 are AI related. Stuff like "develop your AI Persona", "demonstrate AI to the organization", and "Deploy AI to Production."

None of this stuff is related to any of our day to day work at all. We use AI as an assistant, it helps sometimes and we are mandated to. Thats it. There is no AI in production anywhere, and customers dont want it.

WTF are we doing here? Its year 4 of this song and dance. Shouldnt there be returns on investment and real products to point to at this point?

This is the next trend.

https://www.afr.com/technology/prepare-for-the-worst-cisco-ceo-warns-ai-will-mirror-dotcom-crash-20260220-p5o436

An interesting read

is whether AI agents implemented over the last 6 months will get laid off too? And in what order? Eg,

• Expensive US based employees first
• then EU
• offshore/outsourced workers next
• AI agents, once nobody else is left

eBay will cease social media support for sellers on March 11, 2026. The company is shifting towards AI-powered self-service options. This follows recent layoffs and moving support positions overseas. Sellers often found social media representatives more helpful. eBay aims to cut costs by expanding AI customer service solutions.

https://www.valueaddedresource.net/ebay-drops-social-support-us/

Last I left in August, you guys were still using ChatGPT or just getting started. Has there been a Switch to Claude Code yet?

Most of what India does can be replaced with AI agents.

With Anthropic being labeled a supply chain risk by the US government and government contractors like Palantir having to cut ties with Anthropic or lose business with US agencies, how does this affect our AI systems? Does AIG stand behind Anthropic's decision or do they support the US government's decision?

Labor cost margin

https://fortune.com/2026/03/10/ceos-ai-labor-cost-margin-workforce/

AI isn't taking people's jobs. Here's what's really happening

Oracle's layoffs show that the people losing jobs aren't losing them because AI can do their work. They're losing them to money spent on chips and data centers

https://qz.com/ai-layoffs-white-collar-jobs-oracle-capex

First Brands announced 600 job cuts at its Brownsville auto parts plant. These layoffs are part of a larger reduction of nearly 2,000 workers across its facilities. The company is experiencing an ongoing financial crisis. Despite these losses, Rio Grande Valley leaders express economic optimism. They highlight growth in AI, new technology, and port expansion.

Brownsville, Texas

https://www.kxan.com/border-report/rio-grande-valley-leaders-upbeat-about-economy-despite-maquiladora-layoffs/

CEOs are increasingly implementing job cuts. Economic uncertainty and cost reduction are primary drivers. January saw the highest number of corporate layoffs since 2009. Wall Street often rewards companies that announce staff reductions. Some leaders also cite AI-driven efficiencies for workforce changes.

https://www.businessinsider.com/ceos-make-job-cuts-worries-about-economy-and-ai-impacts-2026-3

Oracle plans to cut up to 18% of its workforce. This move aims to reduce costs and fund AI infrastructure. The company canceled a major AI data center expansion in Texas. This project was planned with OpenAI. Oracle is reassessing its AI capital needs and operational priorities.

https://simplywall.st/stocks/us/software/nyse-orcl/oracle/news/oracle-resets-ai-ambitions-with-layoffs-and-canceled-texas-d

what are your thoughts on shanon as the new AI leader compared to savnay? do you think she has a vision to turn it into a core flagship offering or will it remain optional feature with limited adoption?

Reality check: Frontier AI only handles ~2.5% of real remote freelance jobs per the RLI study.
Paper: https://www.remotelabor.ai/paper.pdf
Video breakdown: https://www.youtube.com/watch?v=z3kaLM8Oj4o
Nonstop AGI hype looks more like a convenient excuse for mass layoffs and cost-cutting than actual progress.

Is the company leveraging AI to show how much additional work offshoring has caused onshore employees? Is the company suppressing the results to appease shareholders? How much bad manipulation of AI is going on behind the scenes? There are gatekeepers who know what's up. When will the financial regulators compare AI outputs with what's being reported publicly? Especially in the AML area, are people looking the other way?

We know we're being replaced by actual people. As if it matters who or what takes my job. The outcome is the same - I'll be unemployed.

https://nypost.com/2026/03/07/business/wall-street-executives-say-morgan-stanleys-latest-layoffs-caused-by-ai-sources/

The Keep Call Centers in America Act of 2025 (H.R. 4954/S. 2495), introduced in August 2025, is a bipartisan bill designed to curb the offshoring of customer service jobs. It forces companies to notify the DOL before relocating, creates a public list of violators, and penalizes them by restricting federal grants, loans, and contract eligibility for five years.
Congresswoman Kristen McDonald Rivet (.gov)
Congresswoman Kristen McDonald Rivet (.gov)
+3
Key provisions of the legislation include:
Public Accountability: The Department of Labor (DOL) will maintain a public list of employers that relocate call center jobs overseas.
Financial Penalties: Companies on the list become ineligible for federal grants or guaranteed loans for 5 years.
Contractor Restrictions: Federal agencies must give preference to employers not on the list, and call center work on federal contracts must be done in the U.S..
Consumer Rights: Agents must disclose their location at the start of a call, and consumers can request to be transferred to a U.S.-based agent.
AI Transparency: The bill mandates disclosing if AI is used, allowing customers to request a human agent.
Congresswoman Kristen McDonald Rivet (.gov)
Congresswoman Kristen McDonald Rivet (.gov)
+6
Introduced by Rep. Kristen McDonald Rivet (MI-08) and Rep. Brian Fitzpatrick (PA-01), with Senate companion legislation, the bill aim to protect American jobs and improve customer service.

This will impact UHG and help protect your jobs.
Spoke to a Senior Director and this person is praying this passes. They also expressed that all you employees better hope this passes too or you could be jobless soon.
This senior director stated they have a big problem with the contracts because the employees from the outsourced jobs spend more time committing fraud than doing the job. This person told me of all the ways they use to improve their survey results, accomplish their metrics without ever engaging in a call or a chat. The director said they actually spend more time beating the system than actually working.
So why not fire them. Well you can’t. Once they are hired their govt will not allow you the company to get rid of them. Only the govt can fire them so you are stuck with them. They have caught over 500 alone in one incident and guess what they still are employed.
So how do you all like those apples. So keep staying late and ki-ling yourselves on metrics because your off shore buddies are getting paid well and don’t even have to worry about doing the job.
This person does risk and quality.

https://finance.yahoo.com/news/oracle-openai-end-plans-expand-201106441.html
Does this news not directly refute the reasoning for the layoffs given in the Reuters article?

To those who are feeling anxious about layoffs, I want to share my perspective after spending more than a decade at the company.

In many cases, decisions during layoffs are not purely based on performance. Managers and senior leaders often try to protect themselves using the power and influence they have, unless you happen to be very close to top leadership. At times, it becomes more about internal politics and job preservation than merit.

At the same time, no company defines your entire career. It is important not to become overly attached to any organization. Companies may make decisions that do not always reflect your value. If you are affected, focus on preparing financially, continue building your skills, and work hard to find the next opportunity.

One concern that deserves attention is when Oracle layoffs affect citizens while H1B employees are retained, even when both groups are working equally hard. If such patterns exist, they should be carefully examined by leadership and policymakers. The responsibility for these practices lies with certain managers, directors, senior directors, and VPs, not the company as a whole.

Only new visionary leadership at the top; EVPs, SVPs, and GVPs especially those with strong AI and technology perspectives, can help guide teams into the future.

Layoffs may sometimes be unavoidable, but the process must be fair, transparent, and thoughtful. Otherwise, companies risk losing talented and dedicated people who contribute greatly to their AI success.

If you are affected by layoffs, it does not mean you are not talented or that you performed poorly. As discussed above, many factors influence such decisions. You are talented, and that is why you were valued in your role.

You will find another opportunity. Take this time to relax, manage your spending, make the most of your severance, take care of your mental health, and get insurance coverage through Covered California. Use this period to upgrade your skills, especially in AI and emerging technologies.

Then start applying. The job market may take some time, but persistence pays off, and you will eventually land the right role. Stay positive, never give up, and good luck. You have got this.

Six hundred jobs were recently lost at an auto parts plant. First Brands announced these layoffs in Brownsville, Texas. Regional officials remain optimistic about the economy. They highlight new technology, AI, and retraining efforts. The Rio Grande Valley expects future job growth and development.

https://www.kxan.com/border-report/rio-grande-valley-leaders-upbeat-about-economy-despite-maquiladora-layoffs/amp/

Block revealed plans to reduce its workforce significantly. The company stated artificial intelligence tools enable a smaller, more effective team. Block shares rose sharply following the news. Conversely, the broader software sector experienced a decline. This market reaction indicates investor approval for tech workforce reductions.

https://www.aol.com/articles/blocks-layoffs-could-3-companies-070500078.html

From the COO's updated bio on the website:

"During this period of significant change, he was instrumental in modernizing the company’s operating model—most notably by securing strategic partnerships focused on technology modernization and AI-driven code conversion. These initiatives more than doubled Sabre’s engineering workforce, increased development velocity, and delivered greater efficiency and value to customers.'

You can't make it up.

(Well, apparently you can.)

Story by bgriffiths@insider.com (Brent D. Griffiths)

Anthropic economists say they have developed a new way to track how AI will upend the workforce.
Their new measure shows that AI use hasn't come close to tapping the full power of large language models.
Not surprisingly, they say the most exposed field is computer programmers.
Anthropic economists say that AI use is far from reaching its full potential to disrupt the labor market.

Using their new measure, they found the five most exposed occupations to be: Computer programmers, customer service representatives, data entry keyers, medical record specialists, and market research analysts and marketing specialists.

AI has yet to significantly affect the unemployment rate for workers in these highly exposed professions, economists Maxim Massenkoff and Peter McCrory wrote. The pair said there is "suggestive evidence" that the hiring of young workers in those fields has slowed.

Massenkoff and McCrory also wrote that there are a number of tasks and, in some cases, whole jobs that AI can't do, such as making legal arguments in a courtroom.

"Many tasks, of course, remain beyond AI's reach—from physical agricultural work like pruning trees and operating farm machinery to legal tasks like representing clients in court," the pair wrote.

The core of Massenkoff and McCrory's paper proposes a new way to measure AI displacement risk that combines real-world data on Claude usage with other factors, including tasks that are theoretically possible for AI.

Anthropic has been publishing real-world data on Claude usage for every state and Washington, DC, through their "Anthropic Economic Index."

By doing so, the pair said that they hope to pinpoint economic disruption more reliably in real time, making it easier to "help identify the most vulnerable jobs before displacement is visible."

"This approach won't capture every channel through which AI could reshape the labor market, but by laying this groundwork now, before meaningful effects have emerged, we hope future findings will more reliably identify economic disruption than post-hoc analyses," they wrote.

The measure, which they call Observed Exposure, shows just how far LLMs have to go to disrupt specific job tasks that AI could theoretically replace or augment.

"For instance, Claude currently covers just 33% of all tasks in the Computer & Math category," they wrote.

Dario Amodei has warned about the future of white-collar work
Anthropic CEO Dario Amodei has repeatedly sounded the alarm about AI job displacement. He has said that AI could replace up to half of all entry-level white-collar jobs in the next one to five years. Amodei has stuck by his views even as others in the industry, including OpenAI CEO Sam Altman, have questioned his outlook.

Massenkoff and McCrory's findings dovetail with a growing consensus that AI could eliminate most entry-level software engineering jobs. One of the biggest uses for Anthropic's Claude is coding.

Boris Cherny, creator of Claude Code, recently said he expects the title of software engineer to start to "go away" in 2026.

xAI CEO Elon Musk said last year that "anything that is physically moving atoms" will outlast AI disruption longer. The Anthropic economists found that the least exposed professions include cooks, motorcycle mechanics, lifeguards, bartenders, and dishwashers

It is worth noting that sweeping predictions of AI job disruption haven't always aged well.

Geoffrey Hinton, the so-called "Godfather of AI," said in 2016 that "people should stop training radiologists now" and that within five years AI would surpass humans in the field. A decade later, radiologists remain in demand. Hinton told The New York Times in 2025 that his prediction was too broad and that the timing was off, even as he was correct about the direction of AI progress.

AI disruption also won't affect everyone the same way, the Anthropic economists wrote.

Based on US Census Bureau data from the three months before ChatGPT's release, the economists found that "Workers in the most exposed professions are more likely to be older, female, more educated, and higher-paid."

https://x.com/PeterMcCrory/status/2029716715916198006/photo/1

@PeterMcCrory
Head of Economics at Anthropic.

I would do this and so hard they don’t care about you they only care about bob the fake AI this is a bad place to work very toxic

What happens to the RPO?

Oracle, OpenAi end plan to expand flagship data centre https://share.google/vPxXdg2sYqSgOo5bt

Legit said the pay was under market, that the raises I am stating are "best case" are far below market for role, and that nominal cash bonuses with zero equity upside mean: "we aren't paying to keep you or grow you."

This was the UHG CoPilot, not some outside source. Our leaders told us to use AI for professional development and job work, and wow! LOL

I am working on a Gen ai product and I have a meeting to demo that to the HIH team and the contractors. I have worked hard on the project and looks like the team in HIH wants to takeover? Idk. What to do?

Oracle is considering laying off 20,000 to 30,000 employees. This aims to generate $8-10 billion for AI infrastructure. The company faces high costs from major AI client commitments like OpenAI. US banks have retreated from financing, doubling Oracle's borrowing costs. Oracle also plans debt and equity raises and may sell its Cerner unit.

https://mlq.ai/news/oracle-eyes-major-layoffs-of-20000-30000-staff-to-offset-surging-ai-data-center-costs/

What a joke, absolutely tone deaf Execs making this stuff up.
RIF 13k, now to appreciate you learn how to use AI tools

https://search.app/TKwZo