I recommend people to put their bonus score, so we can collectively try to create transparency ourselves. I’ll start: CoSA: ERC Level: Senior Rating: ME Multiplier: 115%

Juan’s outreach to the Member about how USAA will make their dollar go further is laughable. The Bank pays sh-t interest, charges predatory rates on credit cards and loans, insurance is well into the highest range. This maudlin we well get you... — read more 

Does my performance review increase/decrease chances of being laid off?

We'll go crazy before this is over. Normally, I wouldn't care as much, I can't stand my job, but have you seen the unemployment numbers and job market lately?

Those who were impacted at the end of January, take the money and run as far away as possible from this place!!! A lot of non member contact employees are going to be doing the work of 3 people once this reorg is complete. Like the agile... — read more 

Give USAA what it’s owed.

Can anyone confirm if it’s true that Tuesday will be the 2nd round of layoffs hitting fraud this time? Mainly detection

What the heck was the purpose of it? Wasn’t the purpose to share CoSA scorecard or how we did in 2025? Why do we always talk about the future and not take a moment to reflect the success and failures of the prior year?!

What is happening with the Bank Ways of Working announced yesterday in the town hall? When are we getting more information?

In January 2026, U.S. employers announced 108,435 job cuts, the highest total for the first month of the year since 2009. This surge represents a 118% increase compared to January 2025 and a 205% jump from December 2025. Primary Drivers: Massive... — read more 

Between Q3 2025 and Q4 2025, FSB reduced FTE headcounts from 13,221 to 12,824 (379 FTE reduced). However, Salaries and Benefits expense went up from 1.74 billion dollars to 2.32 billion dollars. This does not include bonuses since bonuses are paid... — read more 

I’m so confused. None of my bosses / leaders have said anything about no bonuses. I haven’t received any emails about no bonuses. But on here there’s so many posts of people speaking with such authority about no more bonuses. Is this still just a... — read more 

Was the mobile app broken intentionally at the same time as the layoff, or was that serendipity? App Info says Android 10 or better. When try to run on 10, it says OS update required. Guess the guy who was supposed to update the App Info was let... — read more 

USAA had the highest profit last year ($7.9 B) almost twice as much as last year. Almost 7.0B was in P&C alone. Based on the above earnings, ideally the company scorecard should be higher than at least 125%. The real driver of the high... — read more 

Bonus and scorecard is a history! Can anyone share what bonus we are getting and how is it going to be fair to everyone? if my boss decides to give more to his favorite person at the team, that’s possible now.

Does anyone know what the all Leadership meeting before the all employee meeting is about today?

They sent me a disclosure telling me for 90 days although I am currently within a lay off period I am not allowed to work for another firm. First question is how tf would they even know if I got another job? Isnt this illegal? This place is the... — read more 

Interesting that it has not been rolled out yet and no one is able to give date for release

Was laid off last Wednesday with the rest of the team. Was told HR would help with finding employment and it was encouraged to communicate with hiring managers. How can I communicate without slack/internal email? Also, I need remote employment and... — read more 

Is PnC mod claims or policy team in the layoff list next ?

Impacted employee. Easily they can eliminate H1b full timer and contract employees instead of doing this layoffs. How can they file H1b and green card when layoffs are happening ?

Anyone have legitimate knowledge if they'll cut bank severance packages again this year?

Almost 600 employees impacted this week by layoffs, and not one word from USAA about it, as an employee I find that extremely disturbing.

If you don't have any experience with pseudo anonymous forums online, just know that it's incredibly easy for literally one person to pose as multiple people to steer the narrative in any direction. There are no IDs tied to individual posters or IP... — read more 

Those of us who lost half our teams and weren’t absorbed into other groups are about to live a nightmare. They might reduce our workload because they know we physically can’t do it anymore, but I highly doubt it. Get ready to go from overworked to... — read more 

How many years of service? Remote or hybrid? Current Age: Position level:

This is the only reporter in San Antonio that broke news of the Oct 29, 2025 layoffs. Zachary-Taylor Wright Trending Digital Reporter, MySA 210-372-3040

Does anyone know for sure? Any leadership that can anonymously confirm? Does the manager provide a list of names - ie. Told he has to cut 2 of his 10 people or whatever? Or does it happen above his head? Just curious I’ve fired people... — read more 

So usually there is a meeting by AVP or above level Mgmt announcing that they are laying off x number but this time around there is no such announcement? Also no word on the bonuses... Seems strange....

I received notice Wednesday morning that my position was eliminated, it is now Friday night and I have not heard from HR regarding what next steps are. Anyone else in this situation?????

It's coming. They're going to do it. They're gonna say we are a co-located company first, and you have 6 months to get back into an office or you're considered voluntarily terminated. Start saving now and always have a plan. Juan doesn't care about... — read more 

When employees join a company, they are welcomed warmly and encouraged to believe in its mission and values. That same dignity should exist when employees leave. Instead, being escorted out through the very workplace where we contributed, in front of... — read more 

Be on guard & be prepared mentally. Add skills & Invest in self. We will see many more & very soon.

since when did USAA become so brutal. It's very traumatic and damaging mentally of someone escorted out with hundreds of eyes staring. Nobody wants to be shamed publicly.

So where did the across the board layoff mandate come from? Was it from Juan? Is the company's financials on a nose dive? If it's company restructuring, who's the visionary of all these? If it's org restructure, why is it that most teams remain... — read more 

At this point, I almost envy the people who were let go. Now comes the chaos and the fallout, with even fewer of us left to handle the increasing workload. My team lost two critical roles that, based on past experience, will never be backfilled. The... — read more 

This has happened so much now it hasn't even made the local news.

Starting the year with a big round of layoffs doesn't exactly inspire confidence. It makes you wonder if they've got this planned as a recurring event. The thought of going through this stress every few months is really depressing.

This seems like a clear pattern and a major problem, doesn't it?

The guy's been here for less than a year, but I've gotten to know him pretty well in that time. Before starting here, he was laid off by his previous company and spent nearly six months trying to find another job. He told me how stressed he was... — read more