Remote employees need to go. From worker bees to upper management. If you can relocate to San Antonio or another major office, then find another company to work for. All these full-time WFH vampires are draining the true culture of USAA. Our... — read more 

Two by two, three by three, four by four, and there they go. Replaced by Dan's new army. Farewell Jeff C.

If we get caught denying 49% of home insurance claims, why are we continuing to lay people off when we obviously put resources into 51% of the claims we accept??? Are there people out there just do nothing????

I joined USAA as an intern few months back, hoping to build my career here. After hearing too many good thinks on the web. Unfortunately, the experience was disappointing enough that I decided to leave for another bank last week. The biggest issue... — read more 

What is the reason for the holdup? This is for a corporate white collar role.

The way they keep us in the dark about everything is exhausting. I shouldn't have to rely on internet forums to figure out my own job security. This is going to backfire on them eventually.

Just tried to deposit a couple checks. Mobile app / bank is total trash. First, login failed repeatedly, then worked after app update and like 5 tries. Tried to deposit a few checks. Every single check failed. Retry a couple times, success. One... — read more 

If you are an AVP and can’t get your words out with crisp and clear speaking, why do you get to WFH? WFH at the exec level should be reserved for top performers. Change my mind.

Anyone know what the current severance package is or what people have been receiving? Bank will have another round of layoffs in July or August.

Now that Teams is active, does anyone know if they are screen capturing non member employees? Are they targeting specific individuals? What about keyboard and mouse tracking?

I joined Tech going on a year now, and I have been working to improve accountability and address long-standing performance issues. Not to be punitive, but because it’s better to deal with low performance directly than end up laying off good employees... — read more 

Should I be worried something is brewing?

There's a certain art to building a data and technology organization that looks busy, costs a fortune, and produces almost nothing of lasting value. It doesn't happen by accident. It takes years of careful hiring, deliberate avoidance of... — read more 

So USAA is doing corporate investigations on lower level employees for RTO, yet they keep hiring executives to be remote, how hypocritical is that? I submitted a JAR earlier today once I saw on LinkedIn the new Chief Information Security Officer is... — read more 

What is the team / work culture in the Audit Analytics group?

Its official directors were in planning sessions last week. June or mid July member protection will have the largest lay off yet. Good luck to everyone because the job market is not good.

I'm not happy here. But I also know my friends at other companies have it worse. So I'm staying for now. But I'm curious about people who are ready to leave. What would it take? What would be the final straw that makes you quit?

Curious to know if they are still renewing the H1B in 2026 ? Or they have stopped doing the renewals too? I know they have stopped sponsoring work visas for new roles.

Stop the fear mongering on this site. We were assured that “ CDAO, CTO, and P&C Tech” would have massive layoffs: nothing. We were promised, bullied if even questioned the source of Fraud and AML having massive layoffs in April/May. Well April and... — read more 

That's the whole point. It was always meant to be an attrition tool.

Not sure if this is company wide or just certain departments, but it looks like they’re going to start cracking down on hours in office for salaried employees. Last month a girl on a neighboring team was placed on “administrative leave” as she was... — read more 

Expect there to be layoffs June/July in Member Protection aka Fraud, Disputes, and AML first like operations. Rumor has it most will be in the Fraud space as they over hired when the old guard went out and the new guard came in 2023/2024. I imagine... — read more 

There will be more cuts in Tech next week. Some may happen this week. Grandpa and his merry brothers are ready to cut. Here are the areas I know - CDAO, CTO, and P&C Tech. Trust me this is coming down the pike.

https://www.axios.com/2026/05/28/ai-spending-roi-enterprise-costs

Is there any advantage to informing HR about retirement plans ahead of time? With the possibility of layoffs and severance packages at Bank, I’m unsure whether I should let HR know that I’m planning to retire in July. I would also be eligible for a... — read more 

I would love to leave, but there are no good jobs out there and even the bad ones are hard to find. Every single company seems to be running on skeleton crews and layoffs seem to be around every corner. So I stay here, even though my motivation is... — read more 

People are posting the same question all over the public channels: How is having Teams in addition to these other products saving us any money? The answer is that it's not. First of all, Teams will replace pretty much everything eventually, but the... — read more 

Is buying PTO a real thing? Can you do in middle of year if you are new ?

Pretty moving.

Overnight decision to move then out of the sla-ghter house currently known as Tech moves under Nish. Do we really need a chief privacy officer in that model and do we need over twenty people in a second line role where all of their functions were... — read more 

Why do I have to talk to multitudes of people and teams across Member Protection and Risk to update my control? Why does every change go through “review” by people who don’t have anything to do with my process? Why does it take me longer to educate... — read more 

Without the financial support of the rest of the organization, the bank would have ceased several years ago. This goes all the way back to General Joe, when the growth of the bank should have resulted in changes that were left ignored, resulting in... — read more 

This site was once a community and source of knowledge. It’s in a tailspin of conspiracy theories. When someone makes a reference to an exec from 3 years ago, and is no longer here. Ignore them. When someone makes an outrageous claim like “30%... — read more 

Dont know how we are doing with competition.

Are there any changes to 5 days?

Honestly, I never thought the current Bank President would have such a devastating impact on USAA Bank’s culture, organization, and people leadership. I knew him when he was an ED, watched him move up through the ranks, and genuinely congratulated... — read more 

Who did Dan fire? He now has 142 directs.

Has there been a single day in the past 12 months that we didn't have to worry about cuts? I'm pretty sure the answer is no. Even after the cuts are freshly over, we immediately start thinking about the next round, because we all know it's coming... — read more 

Unfortunately, if things are falling apart, the only way to turn a profit is to reduce headcount, and that is not sustainable. That works on Wall Street but not with a private company. You do not have investors to impress and no stock price to move ... — read more 

Dan has been give 20-30% reduction in costs now. There will be massive cuts for 3P and employees. Expect layoff, expect old investigations opened up, and expect minor issues to result in termination. The teams that will be hit are EDAO, P&C IT, Corp... — read more