After today's call, I hope people see what an awful person she is and how little she cares for customers and employees alike.
If anyone feels they have a future at this company after that all hands call, I would be surprised.
We are archaic. People don't actively choose to bank with us. Our lending practices are stingy, our products su-k, our customer service is bad, and the company is now full of raging angry employees. We have somewhere in the market of 30k remote employees that basically got told their work isn't good enough simply because of location. Employees are your BEST marketing and 35k+ really angry employees can cause thousands of account closures by word of mouth.
Advocate for everyone you know to sell their stocks, move their money, and de-invest from this company. Close all your accounts and go bank elsewhere. The only way we get change is to hurt her bad enough the board of directors is forced to take a deeper look at why they're losing business.