#support

About a decade ago I was cut together with may dear coleagues - us who were affected found real help from the industry... from networking to resume sharing to landing great next roles... Because there were many good people who stayed inside Target, many of those teammates eventually came back... If you are cut, use your network and move on... If you are not cut, be that network and help... The best we can do is show up for one another.

Next week is going to be a whole different world in the office and in many people's personal lives. Thousands of colleagues (any maybe you) gone. New bosses and teams to navigate. Cancelled projects. Empty desks. End of a long era at an old-school studio finally coming to an end. Good luck, all.

Spent an evening with some five9 team members tonight and someone that joined from the product team told me really alarming details about the senior layers of management still left. I knew this company was badly managed, but that team is in another zone. If you work with a PDM team, please try to give them your support.

Make sure you update your. Linkenin and go add lots of fake AI accomplishments to what you are good at. Also make sure you go to all your layed off friends and say great things about how hard they worked, they were the BEST EVER manager. It's great to show support for each other!

Most of these threads are negative so I thought I’d share a positive story. I was NSI’d this year. Long story, ugly conflict with my previous organization. I’ve since transferred, and my new supervisor is proactively working with me to get through the PIP. Defending me from employee services, providing positive advice, and providing me opportunities to be stronger this year. It’s a nice change of pace from a previously toxic assignment. And no, I’m not a management plant.

Currently, I'm a tech support engineer for a Fusion team that supports an Oracle product for our customers. I don't want to go into too much detail, but no one seems to be worried, why??????? Are they stupid or is it just me that is realizing its time to look for something else.....
We have already lost a few members of our team, and while we have a lot of work and its draining, I feel that since they implemented their new AI support tool, our days here may be numbered.

I have a backup plan, but is it safe to assume that the layoffs are over in the US? Should I focus on upskilling and looking for something else? My gut tells me it might be time to leave Oracle.

Wishing everyone impacted the best of luck in finding new opportunities. If you're comfortable sharing, I’d love to hear more about how many people were affected and what kind of severance or support is being provided.

Any details are appreciated, & it could help others prepare in case of negotiations

Wishing you all the best during this challenging time!

I’m not sure whether it’s just Houston or all locations. Houston has a lot more to process than other locations so it could go either way at other locations. My recommendation is to start cleaning your laptop of any personal stuff, take personal things home now through the next few weeks, and then you’re prepared on Nov 10th regardless of what happens. Even if it happens in the office at your location, you probably don’t want to be walking down the hall with a box of your things for all to see. Where’s the dignity in that? For those that are told to WFH, the typical process is to mail you a pre-labeled box that you can use to ship your laptop and any other company property back to the company. There’s obviously no cost to you because the box is already labeled for prepaid shipping by the company. Everyone agrees that this whole thing is a difficult process, and for some a devastating one. Everyone I’ve spoken to is stressed out and very uncomfortable with what’s coming. Nonetheless, everyone will get through it one way or another. Life will go on and those who lose their jobs (unwillingly) will find new opportunities to begin the next chapter of their lives. Life does not end with one’s job. Remember that getting laid off in this round isn’t necessarily a reflection of your performance or value. This is such a large layoff that many good people that perform well will be dismissed. But, life will go on and those that are laid off will find the next opportunity in the next chapter of their lives.

Bumping this up for visibility. OP: @b4+1k6qj76jc

I know that many long-time employees were let go, and it’s truly a sad and shameful situation. I hope everyone affected lands on their feet soon. Please know that many of us care deeply and are wishing you all the luck and happiness moving forward.

Under this political climate, the major countries that support Avaya and keep the lights on will be looking at other options. Why would a large company in any other Country support a USA Corporation that is pulling out all it's investment in those Countries people.

Trying to get support from Avaya these days, is just pure frustration. No one is driving the bus....

If all these people we offshored these jobs to can only follow a simple script, why even have them? All they do is take a ticket, tell the user to restart their computer, and then assign it to some random engineering group that is only tangentially related, what are they good for? You don't even need AI to do something this simple.

If you or someone you know was affected today, please share the area impacted so we can stay updated. Our thoughts are with you, and we’re sending strength, care, and positive energy your way

https://timesofindia.indiatimes.com/education/news/us-may-slap-tariffs-on-it-service-exports-which-indian-tech-jobs-are-at-risk-and-who-could-gain/articleshow/123762260.cms

Is Support and R&D considered outsourcing ?

Are the IT people who are being laid off deleting the trouble tickets before doing anything to resolve them?

I know today and the next few days have and will be hard. The way this company is behaving is irrational; the colleague experience is not at the forefront of their minds nor the client experience that is preached about. Although they are preaching it is not cost savings it obviously is, they are chasing a number. This will not improve the stock price nor the client satisfaction levels. The actions taken today will have a huge impact of confidence levels from the board and analysts.

Today I have seen people in shock, hurt, and worried about their future. Whatever emotion you are feeling know it’s not a reflection of your talent or value. This thread is to offer support to those impacted.

You can’t even get through to them and you can tell those agents are miserable. Wayfair needs to rethink and retool this mess.

I feel so sorry for everyone who’s been let go. I truly hope they’ll land on their feet quickly, with better opportunities and a bit more luck on their side.

I’m committed to ensuring compassionate support for our colleagues who will be leaving the company as decisions are made - JR

What decisions and who is the axe coming for?

OEM team had the buggiest hit, ~ 50%+ including SVPs, PMs, DEV, and support

anyone knows if ORACLE is returning OEM? roadmap?

"Can we just have systems that work?

Follett OTC "best we can do is another VP"

Hi everyone - not necessarily a speculative post on what may come post the earnings call however sharing a dose of care to those reading this. LRs for the most part are decisions made on the role - not the individual. So, should you be wishing for an LR and it does happen, then I wish you all the best. Should it happen unexpectedly for you, take some time for self care, rewind and reset - we all deserve it. And, be assured that you will be OK, and perhaps even better than OK (well, from those I have spoken to in the past at least). Let's all support each other everyone. LR may come, it may not but let's all check in each other as the world needs it more than ever.

Getting support has been rather difficult lately. Any techies willing to share inside info on what’s happening?

I don’t know how many of you sell any client systems with ProSupport but nearly all of US support has been moved to Panama and Costa Rica. The only reason there’s any US agents left is because of Federal contracts but I’m sure they’ll find a way around that. Feels like deceptive marketing but they changed it to say ‘In region’ now.

I’ve also had some sales agents contact me about exchanges. You can’t get a system exchange if you receive a dead unit within the first 30 days. They have to go to care (good luck) or get a service call before even being considered. The goal is no exchanges at all even when warranted. They did a ‘cost of dsat’ analysis and determined it wasn’t worth a good survey to spend the money on it.

I feel powerless at trying to ‘save the sale’ from tech support sometimes because of our stupid processes.

Just random tech support venting. AMA

https://ticourbano.com/2023/07/18/sysco-expande-su-centro-de-soporte-global-en-costa-rica-con-una-inversion-de-5-millones/

https://ticourbano.com/2023/07/18/sysco-expande-su-centro-de-soporte-global-en-costa-rica-con-una-inversion-de-5-millones/

Does anyone know for certain what is happening with this group? There are many unconfirmed reports of this many parts of this group heading to the GSC in Costa Rica.