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Unsolicited Advice...To Elevance Health

If this company truly wants to grow its market, it must take a hard look at the people directors leading its teams. These leaders have a direct and measurable impact on team performance. Ignoring this level of leadership has not produced meaningful gains so far, and it will not do so in the future. You have leaders that do not show up for work or for their teams. Why would any company pay leaders not to show up? It would serve the company well to undertake the necessary, perhaps uncomfortable, work to address this now, unless the intention is to continue falling short with full awareness of the cause.

And to be clear, this post is not intended to solicit responses from people directors who may feel personally offended by this perspective. The focus should remain on results, accountability, and the long-term success of the organization, not on individual sensitivities.


< 10 % of Us will get Promoted

Well actually, I heard BB is only allowing 7% of us to get promoted.

In 2024, it was close to 30%. In January 2025, BB told all the managers - you know all those people you decided in December 2024 to promote? Cut that in half.
As a result, promotions happened for only 14 percent of the company.

Not very energizing! Why stay?


10 more selling wks to go!

3wks working my ar-e off, and seeing zero chance of getting to 100%. While the past wks revenue wise have been fairly promising, not a single cent has shipped. This SCP su-ks and they can shove these 25% draws. The irony here is that I will owe them money back when indeed they really owe that to me.


Some quick tech fixes….

  1. Sec has had hundreds of people working for years and is a sh-t show. Don’t lay off the Nike IC’s. Fire the leadership and the vendor. Nike IC’s have the knowledge and drive and care about Nike. Posting that system performance is good and everyone cheering is embarrassing, only to have issues within hours.
  2. Fire the frontline support managers or only keep the ones that pass an IQ test or a 360 review from their direct reports.
  3. Dissolve resiliency team who just fumble through pretending like they’re bringing real AI benefits with egos that take up 2 workspaces.
  4. Fire the guy that is apparently sleeping with all the HR folks.
  5. Make all the slack channels where people post news articles, sell tickets or peddle their secondhand cr-p only available after biz hours.

The future of merit/bonus/LTI

Putting this out here now for those of us who try to survive another year. Expect that merit will continue to be extremely minimal, and the company will move to more of a bonus/LTI system.
When they pay larger merit, they have to keep up with those increases year over year regardless of profits. If I give you a $5000 raise, I am now committed to paying you at least that salary as long as you’re around. Now multiply that times thousands of employees.
A bonus however is one time. I’m only committed to that amount THIS year.
LTI is worse, I promise to pay if you stay for 3 years, but if I lay you off, I’m freed from that obligation.

So expect the company to continue to lean heavier on bonus and LTI (aka paying it out at 90-100%), versus seeing larger merit pools going forward.


Return on Capital Employed Dropped in 2025 to 9.3%

Year Net Income* ROCE**
2015 $16,150 7.9
2016 $7,840 3.9
2017 $19,710 9.0
2018 $20,840 9.2
2019 $14,340 6.5
2020 ($22,440) (9.3)
2021 $23,040 10.9
2022 $55,740 24.9
2023 $36,010 15.0
2024 $33,680 12.7
2025 $28,884 9.3

  • Reported As Millions Of Dollars
    ** Rate of Return on Capital Employed

Three science-backed ways to measure integrity. The more leaders are trusted, the better their teams perform.

BY Tomas Chamorro-Premuzic

Integrity, understood as a disposition to behave in prosocial, ethical, and principled ways rather than corrupt or self-serving ones, is among the strongest and most consistent predictors of job performance and leadership effectiveness. The reason is far from mysterious. Leadership, whatever its context, is a collective enterprise. No meaningful goal, from building empires to running companies, has ever been achieved alone.

Across history, not just in humans but also other animals, cooperation has depended less on raw power than on trust. Ancient trading societies flourished precisely because reputation constrained behavior: Merchants in Phoenician city-states, medieval guilds, and Silk Road networks relied on repeated interactions and informal enforcement mechanisms to ensure that partners honored their commitments. Those who cheated were excluded, not merely judged. Trust, in effect, functioned as an early mechanism for coordination and enforcement.

The same logic applies in modern organizations. Teams perform better when members believe that leaders will act fairly, keep promises, and avoid exploiting asymmetries of information or power, or are so focused on their personal gain that they have little concern in harming the group. In line, research shows that leaders perceived as lacking integrity struggle to attract talent, elicit discretionary effort, or sustain collaboration over time. Conversely, leaders known for ethical consistency benefit from faster coordination, lower monitoring costs, and greater willingness among others to take risks on their behalf.

Given a choice, people prefer to collaborate with those they trust not because they are naive, but because distrust is expensive. Working with unreliable or unethical partners increases the likelihood of failure, conflict, and reputational damage. In business, this may mean backing leaders who misrepresent performance or shift blame. In politics, it can mean empowering those who erode institutions for personal gain. In both cases, the costs are borne not only by the followers but by the system as a whole.

This is why chronic corruption is one of the most reliable markers of institutional breakdown. As documented year after year by Transparency International in its Corruption Perceptions Index, countries that score lowest on integrity and trust tend to share familiar pathologies: weak rule of law, politicized institutions, capital flight, and persistent underinvestment, generally caused by parasitic governments and destructive leadership. By contrast, countries that consistently rank at the top of integrity and trust measures benefit from stronger institutions, more predictable governance, and higher levels of social and economic cooperation. To be sure, these societies are not free of self-interest or ambition; rather, they have succeeded in aligning incentives so that ethical behavior is rewarded and corruption is costly, censoring selfish short-term individual gains in favor of collective long-term benefits.

Measuring integrity
So, how can we tell whether a person has integrity, or gauge someone’s moral reliability?

The question is especially consequential when applied to leaders, whose decisions shape the success, welfare, and future prospects of others. Fortunately, behavioral science offers several useful insights, even if it stops short of perfect certainty.

First, integrity is not directly observable. Unlike physical attributes such as height or hair color, it cannot be seen or measured at a glance. Instead, it is inferred or deducted from patterns of behavior, consistency over time, and alignment between words and deeds. Integrity is therefore an attribution rather than a trait we can observe directly, which makes assessment inherently probabilistic rather than definitive.

Second, short-term interactions are often misleading. Because appearing ethical brings clear benefits (trust, influence, reduced scrutiny, and access to resources) people are incentivized to signal integrity even when they lack it. This helps explain why superficially ethical environments can sometimes attract parasitic actors who exploit the goodwill and assumptions of others. In contrast, in persistently corrupt settings, distrust becomes the default, and even well-intentioned individuals are treated with suspicion. Context shapes both behavior and perception.

A parallel and increasingly robust line of evidence comes from research on the so-called dark traits: narcissism, psychopathy, and Machiavellianism. Although conceptually distinct, these traits share a common core of low empathy, emotional coldness, and a tendency to instrumentalize others. From an integrity standpoint, this combination is toxic. Individuals high on these traits are less constrained by guilt or concern for others, more willing to bend or ignore rules, and more likely to justify unethical behavior as necessary, deserved, or clever rather than wrong.

Psychopathy is most directly linked to callousness and fearlessness, reducing sensitivity to punishment and moral emotion. Machiavellianism predicts strategic deception, cynicism about human motives, and a belief that ends justify means. Narcissism, especially in its more grandiose forms, adds entitlement and moral exceptionalism, the belief that normal rules apply to others but not to oneself.

Together, these traits reliably predict counterproductive work behaviors, ethical transgressions, and integrity failures, particularly in roles that confer power, discretion, and weak oversight.

Crucially, this is not because such individuals lack intelligence or self-control, but because their motivational architecture is misaligned with prosocial norms. Where integrity depends on empathy, respect for authority, and an internalized concern for collective outcomes, dark traits tilt decision-making toward self-interest, dominance, and short term gain, making them among the strongest dispositional red flags for integrity risk in organizational life.

Third, while integrity cannot be measured perfectly, it can be assessed meaningfully. Research shows that peer ratings are among the most reliable indicators, precisely because integrity is reputational: It reveals itself in how people behave when others depend on them. Longitudinal data, such as 360-degree feedback, is especially informative. Personality traits like conscientiousness, altruism, and self-control (including the capacity to self-edit) also predict ethical conduct, as does past behavior. Self-reports are often dismissed, but well-designed measures still differentiate reliably between individuals with higher and lower integrity. Track records matter, even if they do not render anyone immune to temptation. As Warren Buffett famously observed, reputation takes a lifetime to build and a moment to destroy.

Finally, the environment matters. Ethical failures are not only the result of “bad apples,” but also of “rotten barrels.” Weak governance, misaligned incentives, and tolerance for small transgressions can erode integrity even among otherwise decent individuals, while well-designed systems can reinforce ethical behavior by making misconduct costly and transparency unavoidable.

Sapping growth
Taken together, these points suggest that integrity is neither inscrutable nor guaranteed. Whether in governments, firms, or teams, integrity functions as an enabling condition for coordination and progress. When trust erodes, actors devote more effort to monitoring, hedging, and self-protection, leaving less energy for innovation or growth. In this sense, integrity is not merely a moral ideal, but a form of social infrastructure: largely invisible when it works, and painfully obvious when it does not.

ABOUT THE AUTHOR

Dr. Tomas Chamorro-Premuzic is the chief science officer at Russell Reynolds Associates, a professor of business psychology at University College London and Columbia University, co-founder of deepersignals.com, and an associate at Harvard’s Entrepreneurial Finance Lab

https://www.fastcompany.com/91490509/3-science-backed-ways-to-measure-integrity


Admin staff

I wanted to see what the global experience is with admin staff? In my local office, there’s an assistant that complains all the time about having to take cover multiple teams (a bit over a dozen people). On paper it looks like a lot but it’s often very low touch, even no touch for some.

She says she only had to take care of a few people a few years ago. Which seems crazy. Is she being dramatic and inefficient maybe? Or is low touch assistant work for a few people with doing expenses for a dozen people too much?


Positive Feedback. No Raise. Make It Make Sense.

Throughout the year, I was consistently told that I was exceeding expectations and performing at a high level. My feedback conversations reflected strong performance and meaningful contributions to the team.

However, during my annual review, I received a rating of 3 and was informed that I would not be receiving a raise. This outcome did not align with the feedback I received throughout the year.

Additionally, compensation decisions were not determined by my direct supervisor, who has firsthand knowledge of my day-to-day performance. Instead, they were made by a VP who has only been with the team for a short period of time and has not had the opportunity to fully understand individual contributions.

I have also learned that colleagues who previously received ratings of 5 were given ratings of 2 this year and were subsequently written up, without prior warning that their performance was considered below expectations. All of these evaluation and compensation decisions were made by the same VP.


When it all changed

The consolidation of the offices to the hubs. ECS and future state. The loss of jurisdictional expertise from the regional offices to the hub and an SCP manual. You lost touch with what made you number 1- no customer cares about your metrics, they want confident knowledgeable guidance and you’re not giving that anymore, especially when management doesn’t even know the job and just focused on your idle time and how many cause of loss you closed. When you stop putting the customer first and worry about the things they never see or know, you lose touch with the actual mission. You cannot separate yourself by being like everyone else


Does STI have a confirmed payout date yet?

Last year is my only point of reference, so I’m not sure what the norm is. Can anyone confirm?

I’m trying to recall if we received a Q4 % to goal email yet where that payout detail may have been shared but honestly can’t even remember the usual timing of
Those after quarter end.


Sales doing everything!

My focus is now about my unachievable target! Sales isn’t about resolving Premier Page issues, customer self serve tickets not being addressed, accounts going on hold due to outstanding invoices. Dell always goes cheap, re-employ staff to free up Sales to Sell. Pretty fu---n simple!


Anybody else has trouble believing this?

  • Meta denies plans for new performance-based layoffs amid online speculation.
  • Meta previously considered annual job cuts based on performance to manage low performers.
  • Meta recently cut 10% of its Reality Labs division, affecting over 1,000 employees.

https://www.businessinsider.com/meta-says-no-performance-related-layoffs-planned-2026-2