#outage

Posts mentioning hashtag #outage

Below are all the posts — topics as well as replies — that mention the hashtag #outage.

Mention #outage in your post to continue the discussion!

Outlook outage

Just thinking about it, they also had a recent layoff, and now, shortly after their basic tool has been out of commission for so long, they should be renaming themselves Office 364. I bet some of those "underperformers" were actually important and could have prevented that outage, but oh well.

We should take note and not stress ourselves; when our critical system fails, just remind management they laid off the person who was monitoring it and had the expertise to resolve it

#Layoffs #Management #Office #Outage #Performance

Microsoft Outage Linked to System Glitch, Not Staffing

Microsoft experienced a significant outage affecting Outlook and Teams, attributing the disruption to server issues and recent configuration changes. The company has not connected the incident to its ongoing workforce reductions, which have included substantial job cuts and a voluntary exit offer. While speculation exists about the impact of staffing levels on system reliability, Microsoft has not provided any information to support this theory. The investigation into the root cause is ongoing, with a full explanation expected within 48 hours of the service restoration. No cyberattack has been indicated as a cause for the widespread service interruption.

https://www.nacionale.com/en/articles/did-microsoft-layoffs-cause-outlook-outage-job-cuts-2026-buyout

#Investigation #Layoffs #Outage

Telstra customers flooded with false missed call notifications - Is this company about to go into liquidation due to incompetent management?

https://www.abc.net.au/news/2026-11-04/telstra-customers-flooded-with-false-missed-call-messages/107347874

Telstra customers have reported their SMS inboxes flooded with messages about missed calls from contacts which had not attempted to call them.

In a statement to the ABC, a Telstra spokesperson said the company was aware of the situation and it had since been resolved.
The spokesperson attributed it to an issue with Telstra's MessageBank service and apologised for customer confusion.

"We experienced an issue with our MessageBank service earlier today, which has now been fixed," they said.

It comes after a major, nationwide Telstra outage earlier this year impacted Australians' ability to reach Triple Zero (000) in an emergency.

Hundreds of Triple Zero calls were unable to connect during the outage on July 8 as about 45 per cent of all calls and data connections on the network were affected.

#Outage #CustomerExperience #Telecommunications #PoorLeadership #Service

Another credit union has filed a substantive lawsuit against Fiserv

Marshall Community Credit Union (MCCU) filed suit against Fiserv Solutions and Fiserv Inc. on October 5 in the U.S. District Court for the Western District of Michigan. The federal docket confirms the new case, Marshall Community Credit Union v. Fiserv Solutions, LLC, No. 1:26-cv-02858

MCCU alleges that several Fiserv systems lack adequate security controls, including insufficient multifactor authentication, and says it experienced numerous outages and service disruptions. According to the complaint, MCCU submitted more than 280 support tickets from the beginning of 2025 through roughly July 2026, including alleged outages involving SecureNow, Corillian and Portico. MCCU is also challenging what it says could be seven-figure termination/deconversion charges if it leaves Fiserv. Fiserv previously denied to MCCU that it had breached their agreement. These remain allegations and have not been adjudicated

https://thecudaily.com/marshall-community-cu-latest-to-sue-fiserv-over-alleged-cybersecurity-shortcomings-demands-for-fees-should-it-leave/

#Lawsuit #Cybersecurity #MFA #Outage #Contracts

Fiber Cut by construction crew leads to ground stop and delays at several major airports

A Federal Aviation Administration equipment outage is causing significant flight delays at five major Northeast airports after construction contractors dug up and cut a Verizon cable, the company said in a statement to CNN.

The impacted airports are Newark Liberty International, Teterboro, Philadelphia International, LaGuardia and John F. Kennedy International.

The Verizon statement said, specifying the telecommunications company was not responsible for the damage.

The outage comes as hundreds of diplomats and world leaders are meeting at the United Nations New York headquarters for the General Assembly beginning Tuesday.

#Outage #Network #Airports #Telecommunications

AT&T Internet down in all of Texas - Nice Job Guys

Texas appears to be the hardest-hit state, with a significant number of reports coming from the Dallas area, including Frisco and Grand Prairie. Some users also reported disruptions to AT&T's cellular internet services.

https://www.hindustantimes.com/world-news/us-news/att-internet-outage-update-hundreds-report-fiber-and-broadband-services-down-texas-louisiana-affected-101788804996998.html

#Outage #Texas #Internet #Telecom #Network

Telstra layoffs resulted in major outage because their only 2 timing experts were sent home to rest after working at night

https://www.smh.com.au/technology/telstra-s-only-two-timing-experts-had-been-sent-home-to-rest-before-network-fell-over-20260902-p60tmw.html

The only two Telstra engineers with deep expertise in the system that failed in July were on a mandatory break when the national mobile outage they had unwittingly triggered took hold, an external investigation has found.

The outage cut hundreds of people off from Triple Zero, halted trains in Victoria and NSW, and brought down eftpos systems across the country. It has triggered a Senate inquiry and an investigation by the communications regulator that could result in Telstra being fined up to $30 million.

The pair had replaced a faulty power supply in a timing chassis in Melbourne in the early hours of July 8. When it came back online at 2.50am, a GPS card inside reset and began telling the mobile network the date was 2006. The card was missing a firmware update for a predictable fault the supplier had already flagged in bulletins, confirming this masthead’s (the Age), July reporting.

The report by Technology Audit Partners found alarms on the timing servers were checked only during business hours by a small number of staff and did not appear in the monitoring tools used by round-the-clock support teams. When errors began to occur, nobody on duty could find records of the servers, the work done that night or the people to call.

Chief executive Vicki Brady said the company accepted every finding.
....
Brady also revealed Telstra had missed eight failed Triple Zero calls during the outage and never carried out the welfare checks required to find out whether the people who made them were safe. She blamed a manual processing fault and a monitoring fault.
....
“It shouldn’t have happened. We should have picked those eight up,” Brady said. “We know how important Triple Zero is.”
....
The telecommunications company also revised the start of the outage to 2.50am on July 8, almost 50 minutes earlier than it had said. The previous time reflected when a maintenance ticket was closed rather than when the fault began.

Brady said the failure was “not due to infrastructure failing” but to an undocumented design change made in October last year and a software update that was never applied to a GPS card.
....
“It’s not about not enough resources. It’s not about not enough money,” she said. “It’s about the prioritisation.”
....
The Australian Communications Consumer Action Network said the report showed a governance failure rather than a technical fault beyond Telstra’s control, and renewed its call for enforceable reliability standards.

“We rely on telcos to ensure that their networks are managed with the seriousness commensurate with public safety,” chief executive Carol Bennett said. “This report shows that didn’t happen. Not because the problem was unforeseeable – in fact it was very much foreseen – but Telstra didn’t treat it as a priority until it caused a national outage.”
....
More than 30,000 customers have contacted Telstra for compensation, and it has paid just under $1 million in credits, an average of about $15 for consumers. Brady urged anyone still out of pocket to come forward.

“Modern networks are complex but complexity is not an excuse,” she said.

#Accountability #Governance #Layoffs #Outage #Telecommunications

Wow -- I received notification that the AT&T Guarantee is working!

AT&T sent me an email that I will be receiving a $0.33 credit for multi-hour internet outage earlier this week. AT&T, in the kindness of their heart, rounded up to make sure I was fully compensated for the outage. And to make it even better, I only have to wait a couple of billing cycles for me to receive it! What a great program!

#Internet #Outage #Compensation #Email

Non Stop Computer Outages

I have intimate knowledge into Capone's technical infrastructure and it's completely disastrous, period. The merging of infrastructure will take another 8 years. During that time and even in the last 6 months there has been many internal and consumer facing outages. The more outages the better. LOL.

#Outage #Infrastructure #Tech

Verizon outage caused by vandalism

"Verizon customers across Southern California faced widespread service outages Sunday after vandals targeted and cut multiple fiber lines, leaving residents and emergency networks disconnected across the region."

https://nypost.com/2026/08/09/us-news/criminal-cause-of-mass-verizon-outage-across-socal-revealed/

#Outage #Network #Telecommunications

MORE VZ outage issues TODAY - Aug 10, 2026

https://downdetector.com/status/verizon/

See the rise in the graph starting about 5:30 AM and rising to steady state about 1:30 PM. Not as large as yesterday (approaching 800 reports, so we know it is much larger than that). From the comments at the bottom of the page the areas affected appear to be in CA and CO.

Hmmm. I wonder if this could have been predicted.......

#Outage #Telecommunications #Network #California #Colorado

VZ outage - Aug 8, 2026 - I wonder what could be the root cause :)

https://www.foxbusiness.com/fox-news-tech/verizon-suffers-outage-some-parts-us-thousands-reports

https://www.cnbc.com/2026/08/08/verizon-mobile-outage-downdetector.html

https://thepcenthusiast.com/verizon-outage-disrupts-voice-calls-across-the-us-service-now-restored/

#Mobile #Outage #RootCause #Telecom

Yet Another Massive Optum Tech Outage

Entire enterprise IT stack for Optum tech down from 10PM to 4AM 100% outage across all cloud providers and regions. Not the first time this has happened. Not the second, or third either. The only way teams got out of it was by completely disabling CloudFlare.

We were forced to shift to this cloudflare architecture in 2025 and it has caused more p1s and enterprise impact by itself in this short time than I have seen in my entire career.

RCA? Pssh. We already gave them the cash. They dont care! Theyre claiming the entirety of Optum got flagged by a DDoS rule. Oops!

Leaders like PW who think moving off of the mainframe and full speed to the cloud will solve IT problems are in for a rude awakening.

#Cloud #IT #Leadership #Outage

Can we invest to actually fixing our "core" product? We need a anti-fragility mindset

Can we talk about our failure modes?

Our core product has exactly two states: working, or completely down. There is no middle. No degraded mode, no read-only fallback, no "feature X is unavailable but the rest still works." When something breaks, it doesn't inconvenience customers, it stops their business entirely.

That is a design choice, not an inevitability. And I think we keep making it because the honest answer to "why is it built this way" is "because it's always been built this way."

Every dependency we have is currently a single point of total failure. A hiccup in one subsystem takes down the whole thing. We treat that as an ops problem to be monitored and paged on, when it's actually an architecture problem we've decided not to solve.

Graceful degradation costs something upfront. You have to define what "partial" means for each subsystem, build the fallback paths, decide what's safe to shed under load, and actually test the failure modes. That's real work. But the alternative is what we have now: every incident is a worst-case incident.

I'm not asking for a ground-up rewrite. I'm asking us to tier our failures. Which ones should be invisible to customers, which should be a minor inconvenience, and which are genuinely catastrophic? I'd bet most of what currently triggers a full outage belongs in the "inconvenient" bucket and could be isolated without rebuilding everything.

We accept this as normal. We shouldn't....

#Architecture #Outage #Reliability #TechnicalDebt