It doesn't take rocket science to figure this out. System outages & negative surveys always come in the same end bcz Verlieson doesn’t wanna pay us. Simple. Also, they probably got a specialized IT team either here or in India where they monitor... — read more 

If they let go of the managers on April 1st? We all know it's happening but that would be a messed up day to do it on...

So with stores that are multi stores has there been scheduling problems that reps who are keyholders end up running the store for the day and the manager are of that day.

Just want to see if there are any stores making anything over $1,500 in commissions ? Or is the standard comission check now $900?

What's the procedure if you get the Covid vaccine and have terrible side effects? Is that part is Covid pay if you can't work??

In our area (texas) and I'm sure all other areas stores are constantly fudging numbers. They are using In store pickup for upgrades when the customer is in the store to gain a huge bump in their ARD and pull through as well as new line to upgrade... — read more 

I messed up. I was so tired of this place that I jumped at the first opportunity that presented itself and gave my notice. Two months later and I'm regretting it like I regretted few things before. The place I joined has the same toxic environment... — read more 

I heard some rumors about imminent layoffs but I don’t care even if they are true. I am mentally ready for that, and I have left aside some savings. I have been preparing for months, since the pandemic began. Some people are in a panic as soon as... — read more 

I can only guess why but seems an ominous sign...Thoughts?

It's coming get ready save those stimulus checks and get the resume ready.

Bottom line, 3 negative surveys in 60 days can get one written up. Coachings are back with serious consequences for not adding VZ Protect Hone Its a team based commission structure but apparently DashBoard is back Where is this company going?... — read more 

Decided to coach my friend into trying to get a one of those 24/32 hour gig at verizon and surprisingly got an offer letter $10.85 an hour... Job duties still the same, pay on par with some fast food chains. Yup this is what verizon wants now... — read more 

Sources below. Such a large part of our pay or any of it should be weighted on customer surveys. It's a scientific proven fact that ethnic workers are judged more harshly then their white collogues. There was even a negative survey that lowered... — read more 

HI V-Teamer!(LMAO) Any news on what’s going to happen in SMB B2B/Govt? Layoffs? If you have a territory that is bad what are some arguments I can used to move or have them take a look at my module? I would hate to go to HR(fear of... — read more 

For Real bcz this company “REALLY” needs a “New” CEO bcz the current one is gonna drown this company down any given time!

I sure as hell am not making enough to deal with these headaches in CSR. Formally retail, then Care, and now on a new Care “team,” that really just feels like a way for Verizon to add more to our plate with no added compensation. This is such a... — read more 

I know we are all waiting for April for the next round of retail cuts so with that said- any definitive information? Obviously SMs, but more GMs? And is B2B being cut in any of their roles ? Telesales ? Where the hell should we apply, really?

I don’t know what to say. Prayers for all those impacted.

I need a union to come in and fix our attendance practices. I know supes and managers can’t touch union employees. I’ve had my warning deleted twice and I was put on a final writing warning. It’s wrong. Everything is wrong! It was wrong the last 2... — read more 

We’re literally told to add it in flex quotes & slam it to the customer. This is not ethical and should be brought to HR/ higher ups

Is it worth adding for a few months to see if it’s beneficial ? Do they just repair or do they issue a lot of refurbished products ?

I work in Care. I feel like this needs to be brought to the FCC’s attention, or whatever agency can fine Verizon for this. I think it’s a shady practice that a person on a Do More plan receives VZ Cloud for free, but when they downgrade to a Start... — read more 

I heard Verizon is trying to reduce overall sales headcount. Every channel, very position. MAMs are still a big priority to eliminate. If I were in sales i'd join a union. Especially MAMs. Good luck everyone

What other jobs could SS be looking at? Companies? Specific jobs? Quick certs we can pair well with our "skills"

Sure I see the value in insurance and extended warranty! I had TMP multi device but got tired of always being routed straight to tech coach who would put me o hold for an hour and then say they have to transfer me to Tier 2 (I am a Tier 2 rep btw) if... — read more 

"I will shred the retail channel down to its last atom. Then, with the customers you have trained digitally for me, create a new one teeming with BPKs, that knows not what it has lost, but only what it has been given. A highly profitable retail... — read more 

So many people drinking the Verizon Kool aid this company is trash Verizon 2.0 employees and customer experience they don't care about there employee at all they want to drain as much as they can out of there employees and not pay them at all how can... — read more 

In my location we are seeing dramatic port out ratios. We are having people coming in looking for deals to stay with Verizon and nope we got nothing to beat Tmo. We also hear frustrated customers on how Verizon customer service was always the best... — read more 

So with 50% of the reps under national average and pipped out each month, and next month another 50% and so on and so on. We will eventually be down to 1 person in each location by end of year. Does this make any sense?

In East Texas we are being told to do Upgrades in the store using he customers my Verizon app. So we can boost our ARD numbers. Pretty sure that’s not how the big wigs want us to get a higher ARD, playing the system. Taking advantage of the fact... — read more 

Retail is a mess. Leadership wanting accounts loaded with VZP, VZhome, VISA, and get more. Requiring reps to do quotes loaded with everything. Guess what.. you have someone coming from tmo and the price is out of this world and they walk. Growth is... — read more 

Any one else realize that 1.0 and 2.0 is the same rebranded c-ap. They spent money, time and effort to turn Coaching's into GROW, leader board metrics into "contribution standards" and POS 1.0 into 2.0. People were actually paid to take data sets and... — read more 

Ridiculous targets, with a compensation that doesn't match. Leadership wants more sales? Go back to the drawing board on compensation. Mandates are relaxing across the board, stores are minimally staffed, and effort by most is at the bare minimum... — read more 

Am I the only one that feels like laziness is incentivized with the large emphasis on RIS??? There’s supposed to be a balance of sales and good RIS, not employees spending hours with customers doing things that are not quota impacting, just to get a... — read more 

Celebrate today, all my fellow laid off employees, because we got PAID today! Fidelity can't explain why 2 weeks after vesting we still haven't been paid our owed Stock Together award, but at least we got the big one today to help fund the lawyers we... — read more 

Several stores will be moving to new model 2.0. June 1st. Gms with poor pulse results will be let go and those left will take on multiple locations. New pulse pulse survey coming to solidify justification of firing. Want a new gm here’s your chance! — read more 

I was a GM/SM for around 5-6 years, with the company almost 10. I was stuck and going to work in the Retail channel was at best depressing. Seeing how the company was changing didn’t give me any confidence of staying with VZW. From the looks of it... — read more 

Lots of talk about changes on the horizon. One of them being a one shift model. I hear that it's been trialed and running in specific stores. Anyone have any details?

The developers had one job.

A few years back a couple of us were turned down for promotions due to diversity quotas. Words like “you’d get promoted if you were female” came out. Is it worth trying for a promotion again as a “non diverse” candidate, whatever that actually... — read more