In my location we are seeing dramatic port out ratios. We are having people coming in looking for deals to stay with Verizon and nope we got nothing to beat Tmo. We also hear frustrated customers on how Verizon customer service was always the best and now it is so bad.
Is this happening at other locations?
Verizon has had the we are the best arrogance for years and now they are so behind the others.. no idea how to get it back.. I can tell you pushing c-ap on an account is not the way.
No complaint here . As long as I'm getting my benefits plus $20+ hourly clearking it all day I'm fine. There is no way I'm going to be making that much elsewhere..
Customers are fed up with promotions? I barely understand them and can keep up and I've worked with them for 12 years.
Customers are so feed up with the Verizon BS. Complexity of promotions. Outsourcing of call centers. Lack of service.
They come to stores as last resort and are told sorry your not buying anything.. go away.
The avg age of Verizon customers is so much older and sadly dieing off
Once the baby boomer generation is well past managing their account and no longer in need of service the younger generations are going to make more of an impact (like we are seeing now). Younger generations are already programmed with the mentality of “ let me try this service over that service” and “where ever the best promo code/deal is at”
Dito.
I would add even customers looking to switch walk because of the c-ap we have to add to the qoute
same at my location.
Same
Same at my store, in Texas.
When I was reading this I was like did I wrote this.