Am I the only one that feels like laziness is incentivized with the large emphasis on RIS??? There’s supposed to be a balance of sales and good RIS, not employees spending hours with customers doing things that are not quota impacting, just to get a 10! It’s not helping the “team” when we are already understaffed (thanks Verizon!) and customers are waiting, getting angry, because an employee wants to spend hours calling care and transferring content!! We’ve got a tool that shows the “quality of sale” and contribution percentages for THIS REASON. We need direction from leadership, not another dashboard that allows reps to be judged by people that couldn’t use the POS system if they had to. I’ve been in the industry a decade and never experienced burn out, until now.
Someone had it right on one of the other posts that said one frontline worker is worth ten district managers and directors. The frontline has shown extreme perseverance and flexibility, but, everyone breaks at some point. Reps are so afraid of a bad RIS they don’t even sell, therefore sending sales online/etc, leading to the demise of retail! I see why the other channels think retail is packed with a bunch of id–ts, I’m watching frontline workers throw their skills and jobs away just to chase good feedback from Karens and Chads. They think it’s smooth sailing now, but long term, it will have consequences.
I’m looking for new employment daily. You can work with stupid, but you can’t work with lazy.