We’re literally told to add it in flex quotes & slam it to the customer. This is not ethical and should be brought to HR/ higher ups
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Upper management knows my guy... new to the company? It's the VZW way. New sh– product you must push. You slam accounts to sell it, cuz it is the only way to sell it... VZW celebrates you for being great at selling shot product. It comes out how you sold it. You get fired. You're always amazing right up until you get let go for ethical issues... and they know that's how you are moving the sh– product. We are literally required to require you to add it on every flex quote. The whole point of flex quote is this.... it is to slam c-ap on accounts with the ability to say the customer agreed to it because they never questioned it...
Do you need a separate quote for the hum now?
VZ Protect Home. What customer would want this trash? $25 for what? Just another piece of garbage this con artist company wants to shove down their geriatric retail base. Someone should report Verlieson for elder abuse!
Has anyone seen the lawsuit for Verizon slamming the $25 insurance onto people accounts. I work in tech support. Stop making me sell sh– and just fix these problems.
This is the new HUM....give it 2 months and without any real incentive to sell (spiff) it will be forgotten.
This will fall flat on it's face. The first round of pips will go to HR and will get denied like last time. You can't fire people for performance metrics when every single transaction is being recorded audio and video. You could force them to provide hour and hours of footage as evidence that would no dout expose one of your co workers selling with out integrity and thus call into question retaliation.
Verizon needs to decide what it wants to be and stick to it! Remember go90? Hum? When Tmp became vp? Ooo what about the SMB initiatives? Lol @ all the inventory changes over the years! Now we are selling credit cards and a new form of insurance?!
They need to stop throwing money at things that aren’t thought out and invest in the network. Where I live, we are bleeding customers. The same way the company is disconnected from its employees it is also disconnected from consumers.
It was way better when we just helped customers with their needs and what they wanted. This quality sh– is stupid as it's still a pandemic, most people aren't working and living off the unemployment, our prices are sky high and remind me 6 months from now when the economy goes to p–p from all the money printing.
Just quit and avoid the headache of VZ politics. There are other cellular phone companies. Unioniz maybe however talking with your crew about it especially the heavy hitting reps will be a task. Once there is a gap in their pockets maybe you have an opportunity. Just a friendly message.
Aw welcome back 1.0 mentality, I knew you would creep in sooner or later.
Dang
Yep it gets slammed and then the customer ends up canceling it anyway. The cancellation rate doesn’t surprise me at all but take a guess what managers say about that.