If your store is currently doing large pullbacks, you are at risk for turning into an indirect dealer or downsizing. Reps, SMs and GMs are all on the chopping block.

That’s perhaps the best description of this company I’ve seen. That's right, until the mindset of those at the top changes, that a vision is needed of how this company is to be a leader, not just a follower, things will not improve. However, it is... — read more 

I’m wondering how many will quit if their stores don’t do layoffs in June? Like who all is waiting for June to see if there is layoffs?

Making well over 150k a year, drive Tesla, haven't left the house in over a year and 3 months. Live on blue jeans, sometime text. Pretend like I'm out and about. Might make some calls. Busy day might stop by a store to get my routine ego pump. Easy... — read more 

Can someone confirm new hours ? I vaguely remember a call about one Verizon it was mentioned some changes would happen in June. I have friends that work indirect and the are just as clueless.

Really explain it... You don't have staff for anything. You have stores that are 3 people.... Oh that's right you just want us all to quit.

They are just following the science. Being open 10 hours a day magically creates more reps. Even though our reps are continuous busy this will make the waiting customers move faster due to their concern for the other customers. These magic reps... — read more 

I find reading these posts and their replies to be entertaining. There are so many either complaining or defending VZE. Then there are those like me who don’t care one way or the other. I’m the one who is focused on earning a paycheck and padding my... — read more 

Honestly, how much worse can it be anywhere else?

You know what would help my mental health? a POS system that worked. the company I work for NOT rolling out a brand new pos system when the previous one still doesn't work, so now I'm forced to spend half my interaction playing Point of Sale... — read more 

When will the SMS be laid off? The writing is on the walls, but when will it happen?

This guy is a Svp and treasurer at Verizon wow. !!!!!! Guess what you can have two jobs at Verizon if you know the right people. Scott Khrohn is also the head of Verizon Investment Management Corporation huh go figure ?

What is your worst POS system experience? Please include POS 2.0 and B360 customer experiences.

The act of incompetently managing a company to benefit few in leadership positions. Typically the instigators of such schemes add little value as they are not innovative by nature and only serve as a mouth piece to appease shareholders and media... — read more 

I've been wanting to do the same for the past several years but I'm too much of a coward to actually go through with it. I keep worrying that at any new job I'm the last one in and will probably be the first one out. How do you get over that when you... — read more 

Verizon just keeps setting us up for failure. I’ve seen so many customers today that have quotes with double promotions that SHOULDNT be stacking…their actual bills are like $100 higher. I just now ran a quote and the numbers are completely wrong and... — read more 

Here’s an idea, since we are so manned in the stores, let’s remove the managers from the actual stores and let them approve sh-t from their beds at home. Then if a customer has a problem, they can FaceTime them from home to fix their problems. ... — read more 

Anyone else store sending back massive amounts of inventory? Phones and accessories. Maybe the removed mass devestment is true.

You will see a training program starting in June to help transition and "up skill" retail employees so that you can find other jobs within Verizon as well as prepare you for other external jobs. It was created to offer hope and keep people motivated... — read more 

I'm genuinely curious if there is ONE manager, just ONE, who knows how to do their job at this place? One who got where they are not through brownnosing or familial relationships but good old merit? I'm personally yet to met one, but maybe somebody... — read more 

WHY DIDN’T “VERLIESON” DO AN INVESTIGATION ABOUT HANS VESTBERG OF WHAT HE DID IN “ERICSSON”? Why is “THAT” file still pending on the “Infamous” ACheck Background Checks? Just a simple question if someone could shed some light on it!! Also Han’s Own... — read more 

So only 24 and 32 hour position are available. They can work you 39 hours if they choose, a week, every week. BUTTT if they do, you only get commission based off your 32 or 24 hours plus if you are 24 hours you have to pay more for your benefits... — read more 

We all know the facts, we all know the corruption level, we all know who is doing it & all know it but keeping quiet. Call me a Union Rant or whatever!! What “ELSE” do we have to lose NOW? They’ve already screwed us multiple number of times & all... — read more 

Honestly though how many would take it ? I work in a larger store on the west coast and we have 9 reps total. We all have talked about this topic for the last year and everyone seems to know what they would do. Keep in mind this is a mostly... — read more 

Post you Stories!!! Today a tool bag customer placed and in store pick up, entered the store, we validated their information, gave them the set up guide and iCloud restore info, “have a nice day” Then he proceeded to transform into a WHOLE... — read more 

Their will be corporate stores for a while, but they definitely have a plan to convert more to indirect. Verizon make WaaaY too much money off indirects. Verizon is in the business of profit and increasing revenue. Changing to indirect accomplish... — read more 

Confirmed!! Starting September

Throughout the years Verizon has opened and closed corporate stores. I’m not exactly sure when the last time a new corporate location opened but want to say it was about 3 years ago in NY. This would be another clue to Verizon permanently... — read more 

Anyone notice how the comment section was disabled for this with the latest training . You spoke we listened ......ummm no you didn’t please let us comment on the d-mb report. Can you imagine our success is determined by a cell phone strength signal... — read more 

As for 10 to 8 shifts and 11 to 5 on Sundays, I'm most interested in how they think it's sustainable and where they see any benefit? Since very few (almost none) people will come to the store after 7, I wonder why they made this decision? My opinion... — read more 

So Verizon rolls out one team. Why? So that when stores go indirect they are under the same leadership. Verizon intentionally makes retail uncomfortable and removes all personal sales incentives. Why? Because tenured reps would quit which lowers... — read more 

So if any class of people were to notice that there off cycle checks like commissions. And lined up actual deposit into ones 401k while the delay is small individually. It adds up to a self dealing fiduciary thought institutionally. If you... — read more 

If the posts below about new store hours are true, I’m willing to bet it’s in retaliation for the pulse survey results. They can’t handle criticism no matter how constructive it is. Verizon’s leadership should be replaced with the part timers they... — read more 

Anybody else hear that stores are going to be turned over to indirect in the next 30-60 days?

It seems to me that a lot of people would like to get out of here but never muster the courage because they have suffered for many years of subtle manipulation and no longer believe in their own abilities. I know a lot of people who started looking... — read more 

If your store was closed on Sundays, it will no longer be. Stores will be uniform open M to Sat 11 to 8 and Sundays 11 to 5 nationwide

If you were closed on Sundays, you wont be anymore. All stores going to 10 to 8 shifts and 11 to 5 on Sundays. This will be nationwide

So as everyone seemingly already knows.. Masks in retail are going away as long as you've been fully vaccinated. This doesn't bother me. Whatever. The talk track we've been instructed to use just barely skirts the line it HIPPA and I'm frankly... — read more 

This is 100% true! Must be fully vaccinated and outside of the 14 day incubation period. Watch up to speed if you don’t believe me.

We all know it’s been a crazy last 400 days, well those of us that actually RTO everyday do at least. While they basked in the sun we saw our hazard pay get sunset. While they virtue signaled and manipulated stock prices we had our hands tied. The... — read more