Try calling tech support. Not only will you want to drink you will want to bang your head against the wall and have the sudden urge to use foul language. I feel so bad for our customers. They escalate to sales for assistance after attempting to call on their own.. Then we get the joy of calling this totally useless group. Leadership wonders why we are bleeding our customer to T-Mobile. Just offshore the rest of us and get it over with already
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9 out of 10 times I know more than the people that are supposed to be helping me!!! They just repeat to me what I've told them, tell me they are sorry, put me on hold to do who knows what, then tell me they can't help or I get transferred, this week I was transferred to nobody, just got hung up on, another rep transferred me to core and a third to fraud, all were supposedly transferring me to their 2.
The problem with Tech Support is an inconsistent experience. One time you call you may get lucky and get an experienced US based corporate rep with years of experience. Next time you may get a US based vendor with little training who works in a hostile work environment with high turnover. Next time you may get an outsourced rep in the Philippines with a thick language barrier who works in a loud environment in which you will often times hear roosters in the background. Also many vendors will do invalid cold transfers to other departments to dump the call if it is too difficult or goes too long. Since the feedback system was intentionally removed, their is no accountability or feedback process therefore the cold transfers are encouraged. This leads to a poor customer experience as they are often times transferred multiple times.
It’s so embarrassing. Seeing how the company has been mismanaged in the last two years in the desperate hope of becoming a growth stock has been painful. Hans will be in his way to destroy the next business before long.
Literally have called tech support and they greeted with, “ hi this is Tech support”, we explained the problem and they replied with, “ I will need to transfer you to tech support for help”. And no they didn’t mention anything about their 2 or being from a different department. We and the customer were so confused.
Amen