#customersatisfaction

How are we supposed to "delight" the customer while cutting so deep AND using AI more. These are the opposite of things that customers want. Customers want value -good product at competetive pricing. Maybe even as much as that they want ease of use. Is it easy to view/change an account? Is the person who answers the phone knowlegeable and empowered to help? Do they communicate clearly? Is the web interface and/or app easy to navigate?
There is no way to accomplish these simple things without competent people.

Longtime customers gave us more slack than we deserved because of the strong reputations built under the old names, but that grace only lasts so long. Once people start realizing that sticking with DXC is hurting their own projects or careers, the loyalty disappears fast. From this point on, the exodus of customers will just become worse.

The call system routes Everything to sales. Customers cancel, employees quit. Nobody cares. Giant waste of time and money.

Its just comedy at this point. Fourth P1 ive seen this peak season where the entire Optum tech ecosystem cant hit endpoints, all from this vendor tech that we didnt need that ESRO forced everyone to switch to.

A P1 during peak season used to be rare, now its a almost weekly occurrence here. This company is a mess and is gonna lose all its customers

When i get a task sent back to me with a foreign name I already know its going to be a disaster. Customers constantly complain about the foreigners they cant even understand and the sublevel competence they provide. When will Cigna stop offshoring jobs and realize they are losing money because of these people. Some of them are great, but not enough to justify opening big facilities and replacing Americans. Americans deserve American service. Cigna is digging its own grave. Hopefully someone in government puts a stop to offshoring American jobs providing services to Americans.

Perhaps investors should look at one metric for the future growth of Croda, customer satisfaction. By the looks of the company’s news releases it has been since June 2022 that Croda has been awarded anything from a customer. In the June 2022 instance it was for sustainability efforts. It would be interesting to learn the last time they were even nominated for supplier of the year or similar by any of their customers. Customers do find alternatives, they do shut access to development programs, and don’t care if it’s the smartest science.

A shame if all the American skulls Dan collected doesn’t stop customers from leaving and vz misses its numbers.

I have been in the 90th to 100th percentile of surveys for three years running in my organization. I connect with the customers and have saved countless customers and im not in loyalty.

Its bullsh-t.

https://www.reddit.com/r/mildlyinfuriating/comments/1phglwz/honestly_im_enraged/

You are running the easiest semi-legal racket in the world and your unchecked greed is going to bring the whole thing to the ground. Money just rolls in and you don't even have to produce anything tangible. You don't even have to guarantee healthcare for your Insurance premiums. A little advice from a street guy, when your getting away is as a shylark especially in a crony-capitalist fraud it is better to keep customers happy and maintain the illusion of legitimacy.

Tom Brady told us we were the best in the business a year ago. Was that fake news? Since then we’ve done meaningful pulse surveys, volunteering, moments that matter such as endless reorgs, had a successful RTO rollout, and photo shoots. We bring our whole selves to work and take guilt free vacations. Our customers love us. And we’re going to win the holidays with our great products and services. Don’t tell me we’ve been lied to!

Vz needs employees with engineering degree running the network and operations .
Any network related job should be run by an engineer with a valid Engineering degree.
Not Liberal arts, not poliical science not vetenrian not home science and not social science history or seimnary majors ! This can be attributed to the degradation of the network over the past 8 years
Change the skillsets at every level of leadership touching the network and you will see performance and customer satisfaction improve.

https://finance.yahoo.com/news/verizon-plans-harsh-change-major-201300564.html

Verizon plans a harsh change after major customer losses

Patricia Battle
Fri, November 14, 2025 at 3:13 PM EST
Verizon has been on a downward spiral this year after it frustrated its phone customers with a series of price increases rolled out over the past few months.

During the third quarter of this year, Verizon lost 7,000 postpaid phone customers, as its churn rate reached 0.91%, according to its latest earnings report. This loss is alarming, given that during the same quarter in 2024, the phone carrier attracted 18,000 new postpaid phone customers.

If you are looking for people to lay off, look at representatives with higher than normal charge backs. They obviously don't sell with integrity or to a customers need. These are the people pushing customers to leave in droves because of useless overselling. Just costs the company money and dilutes customer happiness in all.

We are a current FIG client, and while the volume of recent comments and the decline in stock price are concerning, they are unfortunately not surprising. Our experience with Fiserv’s service and support has been extremely disappointing—among the worst we’ve encountered. The products offered are outdated and lack the functionality and efficiency that competitors in the market provide. Based on our conversations with Fiserv clients, there appears to be a widespread eagerness to transition away from Fiserv, which is truly unfortunate but probably the best option.

Is anyone else ready for the shitstorm that will be end of month wire issues? Ever since we got to the ISO platform, which everyone touted they took 3 years to work on and will absolutely work, I've had nothing but dissatisfied customers and wires either being caught in queue for too long, leaving the bank but reporting lagging for hours, or not even leaving the bank. I feel we have taken a major step backwards when it comes to technology and our senior leaders have no idea what's going on, which is sad and disappointing but not surprising. I now have to be online an extra 3 hours tomorrow just in case there are wire issues because instead of creating an in-house program with our tech team like other major banks, we naturally outsourced it to a third party at the cheapest price so we get what we pay for. And, we are also the largest bank to use this platform and I don't believe this platform can fully support the number of transactions that go through on a daily basis especially at any type of end, such as month end, quarter end, fiscal year end, etc

AT&T just launched a shiny new ad campaign trashing tmobile – because nothing screams confidence like obsessing over your competitor's success.

They're bragging about "300,000 square miles of coverage" and the " AT&T Guarantee" Meanwhile, real customers on Truspilot are handing out 1-star reviews like Halloween candy. MAYBE fix your OWN moral and coverage before worrying about someone else's.

It's wild watching a 100-year-old company, drowning in debt and bad PR, act like a jealous ex. TMOBILE over there sitting comfortably at a $200 stock price, while AT&T's bragging about fiber and posting apology ads.

When your own employees are miserable, your customers are furious, and your stock is flatlined – maybe stop worrying about T-Mobile and start reconnecting with reality.

Let’s focus on winning new customers, at the corner of happy and healthy. And having their best interest at heart.

https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-sues-live-nation-ticketmaster-engaging-illegal-ticket-resale-tactics-deceiving-artists-consumers

I’m at OMNISSA one and the feedback has been terrible. First hand feedback customers have said it’s not worth the trip. Nothing new, and the AI strategy is trash. A couple customers that have met Kevin norlin asked how he had a job. It’s embarrassing to be here representing this company.

Members love the curbside but the members in the club complain when that horable sound blasts from the handhelds, it's like an alarm going off because your late for school, but more complaints less bonus.

So everyone from management to associate union to nonunion has this question concern.We all see the company pulling back from everything losing customers in every line of buisnesses!!We see them sometimes actively attempting to send our customers to the competition.What is the strategy or is this just no leadership and mismanagement.It does not matter if it’s on wireless side ,the landline business side or residential side.One thing is clear does Verizon want to be in any business or are the few at the top just trying to milk what they can while sending Verizon down the tubes??Serious question because anyone who needs to work a few more years in Verizon or has invested money in Verizon really is concerned