#outsourcing

I just hope they don't try to slap the AI label on every barely believable justification. That excuse has become tired already.

Anyone know if onshore contractors will be let go? Rumor has it all contractor contracts got extended til 3/1 for alignment purposes - is this just a cover story for having them work hard the next month and finish their projects and then they'll be rid of at Express Scripts/Evernorth? I'm working with a few contractors and wondering if they know they'll be let go in a month so won't do their work well the next 4 weeks. That would be awful for our remaining team. And does it also signal that the contractors won't be getting FTE positions in the future anymore?

I was a former employee of 35 years at Pearson Vue. I too was let go on the 12th. I gave all my loyal and dedication to this company for a lot of time. I was mortified when I found out that my job had been eliminated due to it being outsourced to India. This will fail as everything else will fail because everybody is just a $to them. This is not the company that I show loyalty to for all the years so I’m OK with leaving as I did knowing that I put my best effort forward. They let a lot of good people that dedicated all their time to helping Pearson be what it is today. So sad. They were so sneaky about how they did the layoffs. Some people still don’t know the total number of employees who were let go. Most of the people who I am aware of were here 15 plus years.

It's going to get worse in 2026 with UHC leading the way. Expect more outsourcing and RIFs

managers want us to get excited because we're "getting new coworkers" aka once again outsourcing to india. meanwhile more things on the tech side are broken than ever

Wireless used to be a great company and I loved working there until the Vodafone buyout. Once the telecom executives got a hold of wireless they started the RIF/outsource/off-shore march. The Telecom side hasn't been profitable for decades so you can downsize as your business shrinks. This strategy does not work for wireless when you're adding 250k-1M customers a quarter. Verizon doesn't know how to run a successful business. The telecom senior management removed all the Wireless execs and proceeded to turn Verizon Wireless into Verizon Telecom which was a death sentence. Verizon has never bought a business that they haven't destroyed with the same failed strategy of RIF/outsource/off-shore. That's the only thing they know and it has never worked. They did the same to YAHOO, American online and countless other acquisitions. As soon as I heard about the Vodafone deal, I said within 10 years, wireless will be ruined and I was right. When I left, I tried to transfer my concession number to my private phone (after approvals). I was totally offline for 4 days and ended up just having my non-concession number restored. Because I recently bought a new phone on a promotion, it was also cancelled as they tried to change my number. Took me another 6 months to get my billing corrected. They RIF'd everyone on the wireless side who knew what they were doing. These id--ts never learn. They keep doing the same thing expecting a different outcome. Sounds like insanity to me. I took a VSP but I feel really bad for the folks still trying to hold on. My advice... if you're under 50 years old take a RIF and find a company that appreciates you. If you're 50 or older, find something first. It's not easy finding a comparable job and salary once you get into your 50's.

Wise up.

pepsico lays off every year. every. dang. year. at some point they’ll have to cut the overlaid matrix orgs — especially any group with “global” in the name. but this probably isn’t that year. there are still plenty of white-collar u.s. jobs that can be cut and re-assigned to india and mexico.

pepsico is dangerously close to a real brain drain in the american market. most analysts and lower-level management are now abroad — and, frankly, wholly inept — which means there’s no street-level understanding of the u.s. market. you could definately blame christy jacoby and brent crombie for that mess, whether they’ll ever recieve accountability or not.

Just heard about the reductions over in Marketing. They sent out a new org chart, which I got to see just now. They are getting rid of a lot of senior manager and up, and are expanding offshore support. Anywhere I’ve ever worked that started relying heavily on offshore, has paid the price eventually. If you work at TIAA and are getting a high salary, be very wary. Any of us could be next. Luckily, I’m underpaid for my role so they’ll keep my indentured servitude around for a little longer I bet.

When will we come together to stop outsourcing and H1b?

Look at the steps: centralize, lay off, outsource. They're clearly building a system to replace the US based work with cheaper options. The new tools are designed so lower skill workers can do it. We're being managed out.

• Trinity Health is cutting jobs within its revenue cycle department. The Livonia-based system will eliminate 10.5% of these positions. This move involves outsourcing many non-patient-facing roles to an external partner. The exact number of affected employees in Washtenaw County is not disclosed. The company cited low reimbursement rates and rising costs as reasons for the changes.

https://www.mlive.com/news/ann-arbor/2026/01/some-health-care-staff-laid-off-in-washtenaw-county-as-trinity-health-outsources.html

Ann Arbor, MI

They are laying off everyone in the United States and hiring in all these hubs in Costa Rica, Manila, Mumbai, Warsaw. They are paying the workers for cheap labor. Thats how they are planning to cut expenses yet they are racking in millions by American investors. How are these employees in these countries will be able to communicate and have professional conversations when they will be working with business leaders based out of the US? The government needs to start investigating what is going on and start taxing these big corporations that are shipping American jobs overseas.

Trinity Health Outsourcing Leads to Revenue Cycle Layoffs

Trinity Health is cutting 10.5% of its revenue cycle department jobs. These non-patient-facing roles are being outsourced to an external partner. The exact number of affected employees is currently unknown. The hospital system cited industry challenges and cost reduction as reasons. These challenges include low reimbursement rates and rising care costs.

https://www.mlive.com/news/ann-arbor/2026/01/some-health-care-staff-laid-off-in-washtenaw-county-as-trinity-health-outsources.html?outputType=amp

Google it. Whistleblow. Contact below:

U.S. Dept of Labor – Wage & Hour Division
• Misclassification
• Sham outsourcing
• Benefits avoidance
• Confidential, no lawyer required

State labor department
• Often faster, very aggressive
• Can be anonymous in many states

Prompt to use:

I was moved to another company on paper but still do the same job for the original company, report to the same managers, use the same systems, and was told this affects severance and unemployment.

All of senior management. That’s why they are outsourcing

TSEP Town Hall. DD talking a lot about “right sizing” and assessing team’s workloads/team members allocated. Also mentioned as a piece of this year’s strategy- GCC 2.0 (global capability center)- where it improves the onboarding and training for ICC employees.

Literally telling us they will lay off US based workers and outsource the job to India. Good luck everybody

They're just slowly getting rid of everyone, first by offshoring and then with AI. They don't seem to realize that ki-ling jobs also degrades or ki-ls your products. But hey, no job is safe anymore anyway, I guess, so it is what it is.

Nails it!

"The company discriminates against older workers, outsources U.S. jobs, favors unqualified employees, and prioritizes H-1B hiring for lower-cost labor."

Ennoconn will design, manufacture, warrant, supply and ship self-checkout and point-of-sale hardware directly to NCR Voyix customers, with NCR Voyix acting as a hardware sales agent coordinating the purchase and delivery of hardware to customers. As a result of the hardware transition, NCR Voyix is expected to record revenue from hardware sales on a net basis, starting in the second quarter of 2026.

I am not hearing anything from my management but we know LBT is holding HR’s feet to the fire to layoff and outsource most of HR. We know it is coming soon, however it has been crickets? Any insight out there.

6 months into this new org and people still don’t know who is doing what. Continue pushing jobs to engine and watching it fall apart. Leadership silent on the disfunction of it all. I sure hope the current administration f*cake chevron hard on tax and penalties for all the outsourcing. Seeing employees leave for Exxon is wild. Use to be the other way around.

Any guesses as to how long they are going to keep them , seems to me that they would want to get rid of everyone

Citi should be the last company to discuss or bring awareness to mental illness. For the past 3 years employees have been on the edge seeing fellow coworkers especially within the United States get impacted and their jobs being outsourced overseas. It is a never ending cycle that this company is causing. When will the “restructuring “ end? They are blaming Ai which might be a small percentage but the jobs are being shipped to other countries. Look at their career page. They don’t know what they are doing and that’s why there is no stability. As a matter fact Jane will never be Jamie Dimon if that’s what she is trying to pull.

Where will it stop? The question becomes do you jump from the sinking ship or wait for a package? After more than 10 years in facilities it’s just a matter of time. We are still overstaffed- really don’t need the middle management level. The director Bruce could just oversee the outsource group.

The entire IT in the UK have been made redundant. The director, every manager.
This AI nonsense from Omar is destroying the company.

So demoralizing to work for a management consultant pretending to be a technologist. All this mo--n does is pay 20 contractors to do the work of 1 competent employee and outsource. Don’t get me started on saas contracts

How is that workin' for ya, Dan? Wait 'til the sh1tty designs start hitting the field next year creating interference issues that non of the H1B contractors will be able to figure out the cause.

https://www.msn.com/en-in/money/topstories/google-microsoft-wall-street-giants-plan-to-shift-more-jobs-to-india-as-layoffs-and-trump-s-immigration-curbs-bite-survey/ar-AA1Ubn7h

Looks like we are now outsourcing training!! DSI is the vendor.

It’s sad that Wayfair CEO’S care more about money then actually real customer service I work my tickets and overseas agents lie and mess up every single order telling customers lie after lie then we get to the customer an we can’t accommodate them we get yelled at and cussed at all over Reddit they talk about how chat overseas su-k

We knew it was coming but still a horrible feeling to be impacted. Thanks to outsourcing and AI everyone is at risk!

In 2026, which job roles will be eliminated or reduced in the US and staffed in other (low cost) geographies? Scrum Master, RTE, Product Owners, Analysts? Interested in opinions here.

They are likely to make a decision shortly regarding the GCC structure and associated work effort. Cognizant and Infosys appear to be the leading contenders for the GCC efforts. Heard some concerns that the process may have been influenced in a way that disproportionately favors Indian IT firm Infosys. Several technology leaders who work extensively with these partners were not included in the evaluation process

Executive management sold us out for cut rate 3rd world labor and our customer service has dropped to embarrassingly bad levels. Management's latest solution to this colossal problem is to track how long we are on hold. The real problem is HCL incompetence. How will this ever get better when management doesn't even know (or chooses to ignore) what the actual problem is. We are doomed.

They lies so much that all you need to do is record them and use it against them. Vendors lie, companies pay! Thank you.

1. Make Them Commit to Specific Statements (Then Preserve Them) 🧾

Goal: Turn vague lies into concrete, provable claims.

Outsourced support often lies by being non-specific (“don’t worry,” “it will be fixed,” “policy says…”).

What to do
• Ask closed, confirmable questions:
• “Can you confirm this will be resolved by [date]?”
• “Is this the official company policy?”
• “Are you stating no additional charges will occur?”
• Immediately restate their answer:
• “Just to confirm: you’re saying X will happen and Y will not happen. Is that correct?”
• Request:
• Transcript
• Case number
• Agent ID

Why this works
If they lie, you now have a timestamped company statement you can later quote word-for-word.

⸻

1. Expose Contradictions by Cross-Checking Agents 🔁

Goal: Prove internal inconsistency without accusing anyone.

Outsourced teams rotate agents and scripts change—this creates contradictions.

How
• Contact support again (chat is best).
• Say:
• “On [date], I was told [exact statement]. Can you confirm whether that is correct?”
• Let the new agent contradict the old one.
• Save both transcripts.

Key move
Do not say “you lied.”
Say:
• “These statements conflict. Which one is correct?”

Why this works
Contradictory official statements = company liability, not an agent mistake.

⸻

1. Use Their Own Records During Escalation ⚖️

Goal: Force resolution by presenting their lies as documented facts.

When escalating (supervisor, executive support, BBB, card issuer):

Structure it like this
• Timeline format:
• Date → Agent → Statement → Outcome
• Example:
“On Dec 4, I was told no fee would apply. On Dec 12, I was charged anyway. On Dec 15, support stated the prior information was incorrect.”

What to ask for
• Resolution (refund / waiver / correction)
• Confirmation in writing

Why this works
You’re not accusing — you’re demonstrating reliance on company representations.
That’s powerful in disputes.

⸻

Important Legal Safety Notes (You’re doing this right)
• Recording calls: only if one-party consent applies (varies by location)
• Chat/email transcripts are always safe
• Stick to facts, quotes, and dates
• Avoid words like “fraud” or “illegal” — use “inconsistent,” “incorrect,” or “misrepresented”

⸻

Ki-ler Phrase That’s Polite but Lethal

“I acted based on the information your company provided, and that information turned out to be incorrect. I’m asking for this to be corrected.”

That sentence alone wins disputes.

In recent meeting, we were told to expect all current and new Epic positions moving to Ireland. Apparently Epic is Ireland's national system. Never assume your job is secure. They will find a way to outsource when ever possible. I wouldn't be surprised if our entire division gets sold off soon.

Thoughts on the 1199SEIU union? Can it save jobs from being outsourced or is it too late?

Why not just bring in those consultants they adore and pay them a fortune to do it? Oh, right, they have no clue about the actual work. So instead, they squeeze even more out of us on the cheap whenever they can, and humiliate us on the side.

Does anyone have info on that? Heard through the vine that it was happening.....