I personally witnessed managers mock a person of color who had a disability and experienced no reprimand. I saw another coworker get bullied by other coworkers right in front of managers none the less, and get it shrugged off. I was bullied at one... — read more 

Someone posted on the other board there will be voluntary separation packages coming soon, can anyone confirm? Will we all have a way out? Is there a God?

Any chance we can get reasonable goal? If your gonna try and get rid of the low hanging fruit your going to need rule you can actually enforce. So can someone explain why TMP is lower for telesales ? It's not like ARD where you can claim the "get it... — read more 

It was all a lie they have things in place to fire you at any moment. It happened just like they said it would. We where hooping they where wrong but unfortunately it was all true.!!!

Dont sign. It's simple if they try and do anything refuse to sign

Verizon’s customer service has gone downhill significantly. They use third party vendors in the US such as Alorica, Conduet, and Xerox. They also use vendors in the Philippines where English is there secondary language who literally have roosters... — read more 

A discussion about stores now requiring to have multiple key holders. What’s your thoughts?

I'm NJ based and the next round of "one team" is coming. Compensation changes (next big move away from commission) Head count updates (store hours adjusted to allow for one shift already in some markets) Head count will be hour based next... — read more 

I feel like with all these changes Verizon is trying to put in place we are playing catch up with the other cellphone company and Verizon is starting to realize that. Verizon has cut the most money where it actually matters in the company at the... — read more 

lul

I think my commission check was garnished. We worked super hard and crushed sales maxing out well over target but only $500 bucks hit my account.

Anyone heard any rumblings on the B2B front for BAMS and MAMS? Cuts or territory changes?

Has anyone taken the last training that just came out? It just lays it all out on how they are going to get rid of all of us. Get 3 bad surveys, done! You will get a write up. Being observed not having the best behavior, Done! If they want you gone... — read more 

we literally k–led RIS all month . Got one score of an 8 and lost $375 . This is comical at this point.

Our store needed one more survey and a 9 or 10 would have got us a 1.2. Ironically we didn’t have any surveys come in. I call B.S. Honestly does anyone have trust in the RIS scoring system ?

Wow that s—s if they did. Apparently they replaced it with some stock award that is far less then what a match would have been. Glad I left.

Things have been deteriorating here for years and I don't see anything improving without the company's entire toxic culture changing, which will happen when hell freezes over. If you think it's important that company shows at least some basic respect... — read more 

I just looked and noticed that in order to get a 1.0 you only need a 80-89% RIS instead of 90%+ Anyone else see this? Haven't heard a word about this change from management yet.

I worked for Verizon for over 7 years and honestly hiring Hans has been the biggest mistake Verizon has done all he has done for the company is ruin it I wouldn’t be surprise if t mobile becomes the number one spot. The changes are horrible easy to... — read more 

https://www.sdxcentral.com/articles/news/hans-vestbergs-rise-fall-ericssons-ceo-lost-shine/2016/07/ Think about it. Lots of changes in a negative way. Verizon is so worried about making it’s top executives money but dropping the store employees... — read more 

The fact that there is a touchless number for months now and that managers get on beat up calls because of it is absolutely absurd. This number does nothing for us. The fact that I get b–ched at because I didn't do something touchless and then my... — read more 

Any one know how to get a w2 online (being a former employee)

So numbers, metrics and accountability is coming back Does this company know what they are doing? Does anyone care enough to try?

Should stores be open if you can't wash your hands in clean running water during covid....

I’d be interested in knowing what has been done with the buildings of former VZW operated US Call Centers, and if anyone knows of tenants or reusing of facilities that were operating up until Covid came along in March 2020.

https://www.totaltele.com/508653/Verizon-acquires-incubed-IT-for-mobile-robot-orchestration

Go through every post on this site and notice in every single 1 there is at least 1 person defending Verizon or opposing the view of the OP 9 times out of 10 that is one of the labor relations employees. They go on here and monitor this website... — read more 

I’ve been searching for a few months. I know the jobs are out there so I’m not sure if it’s an age factor. Anyone around my age have any luck getting out? If so, how long did it take you to leave? I’ve been here for more than 10 years, and the time... — read more 

Customer Service culture is so f-being toxic. So much worse than retail. Truly the blind leading the blind. Supervisors and Coordinators know NOTHING, and they aren’t held accountable so nothing changes, employees suffer, and customers suffer... — read more 

Anyone else caught their manager in a dispensary? Not sure how to react when see them next.

I live in the South, where we are experiencing winter weather that we don’t regularly have. Roads are iced over because my state doesn’t have the resources to combat it. Many employees can’t get to work, and many don’t have electricity. We were told... — read more 

This article posted today paints a gloomy future for retail. I would plan your exit strategies now! https://www.fiercewireless.com/operators/perfect-storm-changes-impact-wireless-retail-moore

I started working at Verizon back in 2011 and left in 2019... During (2011-2016) the money was amazing I was easily pulling in $4,250 to $8,000 commission checks and that wasn’t including hourly and overtime. Things started to change around late 2015... — read more 

2018: CEO Hans Vestberg Total Compensation: $22,206,086 Base Salary: $1,235,385 Bonus: $1,000,000 Stock Awards: $16,600,082 Non-equity incentive: $2,752,250 Other:... — read more 

Why is this company outsourcing to vendors who consistently f— up accounts and lie constantly just to get customers off the phone? Why would you f— over the people who actually know how to do the job and spend their entire shifts unfucking the... — read more 

3% across the board confirmed?

I saw they released alot of info on changes for next year's STI into but what about this up coming bonus?

I was supposed to have my STI Communication meeting this morning, but my boss said they are being delayed. Anyone know why?

Several months back Verizon offered reps the opportunity to accept a 24 or 32 hour work week schedule. Most balked at making this change for obvious reasons and decided to stay grandfathered in at 40 hours. If I remember correctly they made it seem... — read more 

Verizon has done a great job of getting rid of people that know how to solve problems and get sh– done. They are replaced by people that know absolutely nothing and just mindlessly look for answers. Here at Verizon we don’t fix problems. We like to... — read more