Thread regarding Verizon Wireless layoffs

Verizon’s customer service has gone downhill significantly. They use third party vendors in the US such as Alorica, Conduet, and Xerox. They also use vendors in the Philippines where English is there secondary language who literally have roosters croaking in the background. Vendor reps have an average tenure of 100 days. Vendors receive piss poor training with a hostile work environment which leads to a revolving door. Therefore they have absolutely no idea how to do their job. This impacts the customer experience. Customers get cold transferred from department to department. Customers get hung up on. Customers get told incorrect information. Customers get told blatant lies. This is the worst customer service has ever been and it is getting worse. Our CEO has put customers at the bottom of the priority list. The top priority is cutting costs by outsourcing. There is zero accountability by vendors. They can do whatever they want. There is no feedback system. Their managers encourage them to dump the call on another department of the call goes over 7 minutes. Bottom line is Verizon no longer cares about customer service.