Is it worth adding for a few months to see if it’s beneficial ? Do they just repair or do they issue a lot of refurbished products ?

I work in Care. I feel like this needs to be brought to the FCC’s attention, or whatever agency can fine Verizon for this. I think it’s a shady practice that a person on a Do More plan receives VZ Cloud for free, but when they downgrade to a Start... — read more 

I heard Verizon is trying to reduce overall sales headcount. Every channel, very position. MAMs are still a big priority to eliminate. If I were in sales i'd join a union. Especially MAMs. Good luck everyone

What other jobs could SS be looking at? Companies? Specific jobs? Quick certs we can pair well with our "skills"

Sure I see the value in insurance and extended warranty! I had TMP multi device but got tired of always being routed straight to tech coach who would put me o hold for an hour and then say they have to transfer me to Tier 2 (I am a Tier 2 rep btw) if... — read more 

"I will shred the retail channel down to its last atom. Then, with the customers you have trained digitally for me, create a new one teeming with BPKs, that knows not what it has lost, but only what it has been given. A highly profitable retail... — read more 

So many people drinking the Verizon Kool aid this company is trash Verizon 2.0 employees and customer experience they don't care about there employee at all they want to drain as much as they can out of there employees and not pay them at all how can... — read more 

In my location we are seeing dramatic port out ratios. We are having people coming in looking for deals to stay with Verizon and nope we got nothing to beat Tmo. We also hear frustrated customers on how Verizon customer service was always the best... — read more 

So with 50% of the reps under national average and pipped out each month, and next month another 50% and so on and so on. We will eventually be down to 1 person in each location by end of year. Does this make any sense?

In East Texas we are being told to do Upgrades in the store using he customers my Verizon app. So we can boost our ARD numbers. Pretty sure that’s not how the big wigs want us to get a higher ARD, playing the system. Taking advantage of the fact... — read more 

Retail is a mess. Leadership wanting accounts loaded with VZP, VZhome, VISA, and get more. Requiring reps to do quotes loaded with everything. Guess what.. you have someone coming from tmo and the price is out of this world and they walk. Growth is... — read more 

Any one else realize that 1.0 and 2.0 is the same rebranded c-ap. They spent money, time and effort to turn Coaching's into GROW, leader board metrics into "contribution standards" and POS 1.0 into 2.0. People were actually paid to take data sets and... — read more 

Ridiculous targets, with a compensation that doesn't match. Leadership wants more sales? Go back to the drawing board on compensation. Mandates are relaxing across the board, stores are minimally staffed, and effort by most is at the bare minimum... — read more 

Am I the only one that feels like laziness is incentivized with the large emphasis on RIS??? There’s supposed to be a balance of sales and good RIS, not employees spending hours with customers doing things that are not quota impacting, just to get a... — read more 

Celebrate today, all my fellow laid off employees, because we got PAID today! Fidelity can't explain why 2 weeks after vesting we still haven't been paid our owed Stock Together award, but at least we got the big one today to help fund the lawyers we... — read more 

Several stores will be moving to new model 2.0. June 1st. Gms with poor pulse results will be let go and those left will take on multiple locations. New pulse pulse survey coming to solidify justification of firing. Want a new gm here’s your chance! — read more 

I was a GM/SM for around 5-6 years, with the company almost 10. I was stuck and going to work in the Retail channel was at best depressing. Seeing how the company was changing didn’t give me any confidence of staying with VZW. From the looks of it... — read more 

Lots of talk about changes on the horizon. One of them being a one shift model. I hear that it's been trialed and running in specific stores. Anyone have any details?

The developers had one job.

A few years back a couple of us were turned down for promotions due to diversity quotas. Words like “you’d get promoted if you were female” came out. Is it worth trying for a promotion again as a “non diverse” candidate, whatever that actually... — read more 

I personally witnessed managers mock a person of color who had a disability and experienced no reprimand. I saw another coworker get bullied by other coworkers right in front of managers none the less, and get it shrugged off. I was bullied at one... — read more 

Someone posted on the other board there will be voluntary separation packages coming soon, can anyone confirm? Will we all have a way out? Is there a God?

Any chance we can get reasonable goal? If your gonna try and get rid of the low hanging fruit your going to need rule you can actually enforce. So can someone explain why TMP is lower for telesales ? It's not like ARD where you can claim the "get it... — read more 

It was all a lie they have things in place to fire you at any moment. It happened just like they said it would. We where hooping they where wrong but unfortunately it was all true.!!!

Dont sign. It's simple if they try and do anything refuse to sign

Verizon’s customer service has gone downhill significantly. They use third party vendors in the US such as Alorica, Conduet, and Xerox. They also use vendors in the Philippines where English is there secondary language who literally have roosters... — read more 

A discussion about stores now requiring to have multiple key holders. What’s your thoughts?

I'm NJ based and the next round of "one team" is coming. Compensation changes (next big move away from commission) Head count updates (store hours adjusted to allow for one shift already in some markets) Head count will be hour based next... — read more 

I feel like with all these changes Verizon is trying to put in place we are playing catch up with the other cellphone company and Verizon is starting to realize that. Verizon has cut the most money where it actually matters in the company at the... — read more 

lul

I think my commission check was garnished. We worked super hard and crushed sales maxing out well over target but only $500 bucks hit my account.

Anyone heard any rumblings on the B2B front for BAMS and MAMS? Cuts or territory changes?

Has anyone taken the last training that just came out? It just lays it all out on how they are going to get rid of all of us. Get 3 bad surveys, done! You will get a write up. Being observed not having the best behavior, Done! If they want you gone... — read more 

we literally k–led RIS all month . Got one score of an 8 and lost $375 . This is comical at this point.

Our store needed one more survey and a 9 or 10 would have got us a 1.2. Ironically we didn’t have any surveys come in. I call B.S. Honestly does anyone have trust in the RIS scoring system ?

Wow that s—s if they did. Apparently they replaced it with some stock award that is far less then what a match would have been. Glad I left.

Things have been deteriorating here for years and I don't see anything improving without the company's entire toxic culture changing, which will happen when hell freezes over. If you think it's important that company shows at least some basic respect... — read more 

I just looked and noticed that in order to get a 1.0 you only need a 80-89% RIS instead of 90%+ Anyone else see this? Haven't heard a word about this change from management yet.

I worked for Verizon for over 7 years and honestly hiring Hans has been the biggest mistake Verizon has done all he has done for the company is ruin it I wouldn’t be surprise if t mobile becomes the number one spot. The changes are horrible easy to... — read more 

https://www.sdxcentral.com/articles/news/hans-vestbergs-rise-fall-ericssons-ceo-lost-shine/2016/07/ Think about it. Lots of changes in a negative way. Verizon is so worried about making it’s top executives money but dropping the store employees... — read more