Thread regarding Verizon Wireless layoffs

I personally don't appreciate how the frontline was disrespected with this email. "Come right in and touch our devices." Stop sending mixed messages; the pandemic is not over. We still have a capacity limit for a reason (social distancing); customers have become irate when we ask them to wait. Also there are now customers who come in just to look, touch every phone and accessory, and then leave without buying anything. How is that profitable for Verizon? Now a customer who may have purchased but was asked to wait because we are at capacity due to people "just browsing" decided to leave. I have to stay with the customer "just browsing" so I can make a mental note of everything he/she touched and sanitize it before assisting the next customer (adding to wait time and increasing likelihood of a detractor).

To the person who ask the dumb question “why are you guys mad”??

They obviously don’t work at a retail store, leadership did NOT send people to buy phones to the Verizon store they are sending 90% troubleshooting, password resets and billing questions to the store . Those who are there for “sales” always end up leaving because there is 1hr wait time of nonsense. So please stop it with the “leadership is sending you sales “ BS!

Gross mismanagement of this whole thing. Not tell anyone that this was the plan and then just send out and email that says "walk right in" No heads up or anything. Most people can't or aren't even eligible to be vaccinated yet. So mismanaged you had to remove the a-frame sign the next day because you didn't even remotely think this 4d plan more then one day ahead.

Wait lol the person below saying how can you complain when they’re sending you customers and that covid is “over”

1. They’re sending us people that need troubleshooting, the paying customers they already trained to use the mobile app or telesales - based on your response I’d venture to guess you have held an operations role that last 10 years and your boss keeps telling you to hang in there because you’re “on the bench”
2. The medical experts as well as the cdc would argue with your logic that “covid is over”, but if I had to venture a guess, based on the few well written words you wrote, I bet you would say it’s all a hoax
3. Sh–, if it’s over, go ahead and tell the rest of the company- why are we all asphyxiating in thick masks in the heat of summer day in and day out- this guy said it’s over, refresh those lungs on non mask filtered air

Welcome back to the corporate world

New Jersey had over 3,900(3.972) new COVID cases yesterday .The number 1 state for new transmissions in the country with New York a close 2nd. I’m not sure if this email was sent to NYM customers, but if it has, I find it troubling and short sighted with no empathy for the frontline.We have 60 to 80 minutes wait times on Saturday with 4 sales reps( 2 shifts) with appointments being taken on Saturday and Sunday; During the week, it’s constant “ non anything savvy” people walk in being told by resellers and 3rd party customer service for things we shouldn’t be doing! So why with a lack of staff do we still have 2 shifts? This is just a small sampling of the many issues that are dumped on the stores.Most reps don’t want to be there because of mismanagement that creates a not safe workplace . The email alone shows you how incompetent and disingenuous they are.All in a small store environment.

This is great your even more mad because it worked lololol

To the one asking why “we “ are mad and how we should be thanking them!.... “we” are mad because “we” are burnt out over worked and under paid... the c––p that comes in the store is barely anything commissionable the appts that are placed by cc or any other dept is that c––p they didn’t feel like dealing with on the phone so they shove them into the store for retail to deal with I can’t tell you how many times an appt was made for a customer for something we can’t or don’t have the ability to do anymore or never had the ability to do. Only customers left running to the store or the “I’m not tech savvy “ and they want to shove their phones in front of us to do everything for them or the ones to impatient to wait on hold for the actual dept that they need. It’s not sales !! Customers are just as sick of Verizon as the employees we are all ready short staffed with no intentions it seems to fix that and soon to be combining with an additional store which means less commission I believe that is the direction Verizon wants I also believe Verizon doesn’t want retail anymore any way they want to just have dealers so they don’t have to pay for the over head so they are squeezing the retail channel till people break and quit and now that’s one less head they have to pay

Yesterday in my store was a total sh– show. The id–ts on high send out an email to customers, front line had no idea it was coming. We had 3 total reps and 1 am working (as we have not replaced the 4 reps who left)

People all over the place.

It is more proof KB or the Irishman have no clue.

Wait why are y'all mad? Because your leadership send out a email telling customers to go buy sh– from you??? You are in f—ing sales..... Thank them.... Like I had leadership just as much as the next person but...... That is their f—ing job for once.... Covid is actually over get over it... We are weeks if not months from BAU

The situation today was the first time that I ever heard the kool aid drinking people speak up. Even the greenhorn was like WTF is going on and why.

This just proves how out if touch the people running this place are. I work in an A store, we constantly have 1 to 2 hr wait times BECAUSE WE HAVE 2 REPS WORKING ALL DAY IN A F'ING A STORE!!! we run with the manager letting one customer in per rep, if we didn't we would have 20 people wandering around our lobby at all times, we have had up to 4 1/2 hr wait times....what the people at the top don't get is that the only people that wait are the ones that have to, dead phones, password resets, data transfers....the new service walks!!! We are shooting ourselves in the foot, we probably walk 8 to 10 new a day.....by short staffing the stores Verizon is costing themselves more money than they are saving. The employees that are d––b enough to stick around and put up with this c––p are so burned out that they are just going to walk...even our sms and our gm are pretty much done. This company is being run into the ground by people that have no idea what the h––l they are doing.

Lots of comments were purged on this thread. Everyone is p-ss-d. Don't think you are alone. That was a seriously messed up beyond comprehension move on the two people who signed that email. One of them I seriously expected better.

It’s contradicting at best!! Everything Verizon does at this point contradicts . We go “touchless” but still have device setup appts, we go to appts... and now you are telling customers to just walk right in? I believe the higher ups do not care about the strain they are putting on the store employees.. I know for my self I am completely burnt out and currently looking to leave this company for good after 20 years smh

The email is confusing because all the signs remain inside and outside regarding covid. One sign specifically states customer must remain with rep while in store. In other words no you can’t just come inside and walk around . This will cause issues at the door and once the customer is inside. What a cluster.

The mismanagement of this doors are open come right on in thing is a perfect example of the incompetency at this company.

If anything this will tee off customers even more and then comes the negative surveys. I average helping 1-2 customers per hour and I will keep it that way...not going to stress myself out even more. I love how this email was never communicated to the employees with some advance notice. Such a disrespectful way to treat front line employees.

KB is a horrible person

I'm continuing to run appointment only, I'm down to 5 reps and I will not bombard my reps with customers sitting in my store

DM doesn't like it? Too bad

Director doesn't like it ? Too bad

Krista or Ronan doesn't like it ? Too bad

This is terrible, there’s still a damn pandemic in the world and verizon seems to just care about selling more products!

Thanks KB. The 3 reps left appreciate it.

Just c––p, come on in so The one rep can not help you because there with the appointment while you touch everything and we have no one else to answer your questions because manager is bombed with people complaining there’s no one to help them at the door. Verizon leadership is just stupid at this point– still in a pandemic!!!!!

Thats gonna be confusing since we're actually closed for Covid.