They don't have enough people to run the stores. I saw a new store flow model that has 2, 3 and 4 reps working with days closed and fluctuating store hours based on who shows up!! So laughable!!!!!!!!!!!!!!
Need to write a book about this one: How to ruin retail for Dummies.
Solution-
All stores close on Sundays.
All stores 10am-6pm (to properly staff and help the customers)
If you are going to have appointments, clearly inform your customer base how you do business.
Hire full time people (vs paying OT)
Get SMB reps in the store
Focus on the customer
Stop creating road blocks
Stop preaching about volunteering