The HPU percentage take rate has my managers preventing reps from accessing accounts due to being scared about the percentage. I cant get in to scrub accounts for sales opportunities due to them being scared about a percentage .etrix that does not... — read more 

Just a long-gone SS wondering what the current protection plan goal is? When I was there, I had predicted it would be 100% by now. PS Find a way out the place isn't worth your soul

Oh boy! It's official. We haven't "led" anything for years in wireless. Settled for trying not to lose... now we are running scared on churn. We've have lousy stale promos and advertising. Refused to keep our base by slamming add ons. Didn't... — read more 

I finished at 76.89 percent of goal, I am being told by my peers that I will be on PIP, store traffic was slow, will they cut a break for me?

LINES OUT THE DOOR.. CUSTOMERS... BILL RELATED QUESTIONS, CANCELLATIONS... FROM... B Y O D PLUS!

BYOD + Upgrade promotion is a direct slap to our investors faces. A line that Verizon will claim as a new line of service that does not provide any income is something that hasn't been seen before, or is even quantifiable in a business strategy. Our... — read more 

I’ve already had several wash transactions this month. I researched and found they were all BYOD+ devices. Then I checked and the upgrades still show the promotions . Also had a customer come in upset because they called CS and were told they didn’t... — read more 

If I'm at 13% to my target and I go out on Maternity this Sunday .. will I be on PIP when coming back?

Can anyone explain the PIP process?

Anyone?

Is it true this is going to be there for the rest of the year?

Im not referring to supervisor and the like, but directors, associate directors and the like.

So I am fairly new and taking my first vacation this month for 5 days, now how many "new phone lines" does that cover for when getting to the 1.3 mark? I believe this month it was like 58 new lines to hit 1.3

Thought the whole point was to earn higher commission check which entails NEW lines as opposed to HPU???? Doesn't make sense for management to push this it seems like they're just trying to prevent us from earning higher commission checks

Any have any insight as to what exactly this is? It looks to be something to do with AI and customer service. It is it a reformatting of the IVR? or something else entirely. From what I can tell its an all hands on deck project that may be dropping... — read more 

Is it time to find new employment? I work as a retail specialist and is it really worth it staying? I haven't seen a 1.3 in quite some time and everyday patrons walk in requesting for final bill and transfer pin numbers

All of CSO ops. And if you don’t live in Basking Ridge be ready to be Riffed. New guy ain’t playing. He’s pulling badge swipes.

Already short staffed stores now have extended hours. They now have fewer representatives per shift to cover the increase in hours. This will lead to longer wait times and poor customer experiences. It will be a complete circus once stores are... — read more 

It seems like Verlieson is buying stuff from websites like Temu & Shein basically the stuff which doesn’t fit which make you look like a circus clown. This whole rebranding has been terrible along with the new dress attire. “BUT” to their defense... — read more 

Company and Independent Verizon stores no longer carry replacement FIOS products. This after FIOS associates direct you to go there and pick up exchange parts. What is up with this change?

Can someone please tell me why did my quota just skyrocket for June. Its like here you go work more & get paid less. WT F Verizon!!!! Let’s hear these A*es talk about we gave you the tools and offers and cr-p. My quota went up 50% from May which... — read more 

One of my coworkers just showed me their commission statement and compared it to all the PU he’s been doing. He's over 30% HPU, but his HPU sold does not match to the PU payout in his upgrades. Who should we bring this up to? The GM says good luck... — read more 

Our operational focus has shifted to automation and digital processes, reducing the need for manual oversight. Recent investments in data analytics platforms have automated much of the role’s analytical workload.the role significantly overlaps retail... — read more 

Verizon is notorious for slamming customers and misguiding and misinforming customers on a daily basis

My Assoc Director gets her new vehicle and immediately removes the company logos and instructs her engineers they can do the same. This is a violation of company fleet policy and a if anybody else did this, they would be written up or fired.

It appears that in order to approve the Frontier acquisition, the S.E.C. forced VZW to close all D.E.I. related positions and policies.

Which months are slow months in S Florida? How is everyone doing so far in May?

New hires I don't pity you. Our targets are inhumane. We are not getting paid and good salespeople are being put on PIPs. My managers have a new agenda every day which is a clear lack of direction from Miss L. Morale is the lowest it's ever been... — read more 

I have referred many talented folks to Verizon. None. Absolutely none got any interview call. Are these postings created for the folks who they want to give job? Doesn't make any sense. I am new to Verizon. If anyone has any insight. Please comment... — read more 

Start logging your orders and check your daily receipts The ultimate and HPUs are not paying out when the way they should.

This is going to be racially charged, so feel free to report. I am a lowly cog in the wheel with stupid amounts of free time. In that free time, I like to waste my time with AI. I don’t believe we have our own AI, but whatever AI we are using, maybe... — read more 

NYC is doomed. We have the worst senior director I’ve ever seen and I’ve been here for more than two decades. She doesn’t know her A** from her elbow. Literally just a lap dog for CF and JA. The directors are miserable, the SMs are miserable and all... — read more 

Some of the AM's I worked under the past 6 years or so were really not superstar sales people... What is the #1 driving qualifier from retail rep to AM?

The AN has a new queen tyrant we’ll call her miss G. Not only has the micro managing gone crazy under Flood that results in cr-p ton of calls, pressure and reporting but now Miss G has her territory on a hour long call belittling them for not having... — read more 

A word of caution. Contracting out certain roles by year end and integrating automation with the NOC.

Something about the end of April smells a bit fishy. Anyone else see that inside sales roadshow event email? The timing to recruit to inside sales from within vz seems odd Almost as if it is being set up as a “stay with vzw” option for people to... — read more 

Quite obvious that Verizon Wireless has it in the works to downsize front line employees (Retail Specialists) Costs less to rid of hourly, commission pay and reduce headcounts company wide... since reps now are placed on PIP for not making it to... — read more 

Please help no ethnics and no time limit for the work. Calling after hours to work and no comp-off or pay…

hows everyone doing so far? seems like this month is worse than last month!

Want your voice heard? VOTE. Executive compensation gets approved annually by voters (or lack thereof) along with their board choices. Cast your vote by May 19 for employees, you can't vote at the meeting. The 2025 Proxy is available for PDF... — read more