Any one seen the new training for the next round of price increases?
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We were told that since we had so many price increases we were going to have to hit revenue numbers in 2025 without them. And here we are.
@kd The apology letter you mention was essentially and advertisement to entice people to switch to Verizon. It wasn't aimed at their current base. A new customer is less likely to call in for quite a long time. When the sh*t hits the fan and they have an issue, they aren't going to remember the ad that enticed them. It didn't work, which should have been expected. Negative net adds again.
After the apology letter from Sampath to every customer this is just a big sm--k in the face for each and every customer. Y'all are acting reactively and not proactively. Fix it and see change, dont fix it and wonder why you lost your executive jobs.
Its pennies a day..... nothing to see here. Move along, move along.
It's a mistake especially after the 3 yr price guarantee Bru ha ha a few months ago. The majority of those affected will "flood," the stores complaining to the underpaid and low moral frontline.
I am so looking forward to the next quarterly investor meeting. Between this and the comcast/charter fiasco we are just handing our customers over to Tmo. At this point it seems like we are purposely running our company into the ground.
It would be better if they just raised prices and didn't announce it. Customers will react to the bill message more than thr actual change.
I think it's hilarious retail executives are mad Frontline is slamming hotspot on rerates but self services rerates are confronted by a page that gives the illusion of choice and does the same thing for customers. Meanwhile another set of executives decided to raise BS fees and increase the price of tablets.
It's the titanic ladies and gentlemen. I hope you have your life jackets and know the escape route.