#customer

So everyone from management to associate union to nonunion has this question concern.We all see the company pulling back from everything losing customers in every line of buisnesses!!We see them sometimes actively attempting to send our customers to the competition.What is the strategy or is this just no leadership and mismanagement.It does not matter if it’s on wireless side ,the landline business side or residential side.One thing is clear does Verizon want to be in any business or are the few at the top just trying to milk what they can while sending Verizon down the tubes??Serious question because anyone who needs to work a few more years in Verizon or has invested money in Verizon really is concerned

So according to our CMO, we don’t need to worry about the presence report any more - she seemed surprised at how much people couldn’t stand it. And market based culture is just about focusing on the customer, not Amazon-style rank and yank sweatshop BS - he barely ever used the word customer in his screed. There does not seem to be a lot of alignment here.

Where is the CPO? Haven’t seen him on any of our customer calls and we’ve been getting those customers.

I was wondering if anyone could share a summary of what is happening internally there. I've read through some of the posts and they've helped explain some things, for example we had reached out to the Costa Rica office in the past were making progress, but then everything stopped, with no explanation. And I read in a post here that the office was sold last year?

I'm reading about numerous offices closing, and everyone being asked to work at designated offices by a certain deadline (March 31, 2024)? Is that true? Which obviously is leading to a good number of employees leaving. Does anyone have an overview of which DNA teams are gone/still left? We try to be as understanding as possible but the lack of response for months is very troubling on our end. If anyone is willing to provide a high level summary, I would be grateful.