I am a customer service rep and we have a lot of time in between calls now smh is there a plan to ax all of us with so much outsourcing?

Any insight on the BFO Department located in Rolling Meadows as far as RIFFS, or Outsourcing?

Scandalous! https://www.thedailybeast.com/atandt-is-spying-on-americans-for-profit Supposedly encourages law enforcement to not disclose Hemisphere. Gee, good reason to switch to Verizon!

Already making great changes. From 11 metrics to 5. This man gets it.

Who knows if there will actually be impacts today…, but here is a thread to post impacts all in one place if there are any. Good luck everyone - hopeful it’s bau today.

Google “WARN ACT (state name) The Worker Adjustment and Retraining Notification (WARN) Act helps ensure advance notice in cases of qualified plant closings and mass layoffs. The U.S. Department of Labor has compliance assistance materials to help... — read more 

Go Union and fight the layoff in April

Can Verizon please elevate these Hybrid employees up off their 3 year old covid couches and have them actually get back to work?? There are truly dozens of people within this company making 6figs and their schedule is literally “first Wednesday of... — read more 

Tank you for calling Berizon. I will be offering personalised solutions for you today. And by personalised solutions, I'm going to contradict everything the person in-store told you and ruin your account. Then I'm going to transfer you to another... — read more 

Store managers in southeast on an "emergency" call Sunday morning.

Has anyone read other service providers’ threads? They’re all saying the same thing: Layoffs in April. Knowing the cunning & clever Red Fox Verlieson’s nature, they pretty much planned the elevate training to mask it all up. In fact they’ve been... — read more 

I got the impression that people here are trying less and less to meet the metrics and that they don't care as much as before about the consequences if they don't meet the metrics. Maybe I have the wrong perception? I gave up trying to meet the... — read more 

RIFs are being discussed today. 30-day notice, off payroll 4/30

Why as a rep would I want to waste time setting up a customers phone for five in the bucket when there is a Q of sales waiting? Even one bald upgrade would be better and quicker. Is management going to spontaneously combust when the smart money... — read more 

For the last 5+ years VZW has stopped ordering vehicles for their positions that use company vehicles. For a company that boost about network reliability and coverage maps, it is a necessity for reliable field vehicles to be provided for field use to... — read more 

I've been around several new system implementations through my years with different companies and this is by far the worst I've seen. Nothing seems to work properly. I guess the cost savings will be when you can't pay your vendors you'll save... — read more 

Hey Hans, Coat Cutting Huh? Guess what “This” should be the department you should be looking in!! They’re there to “Train” an individual of how they should sell according to Verlieson’s needs NOT so they can achieve the “Required” metrics which only... — read more 

Stop harassing the reps you hire over individual metrics. If we miss one metric out of many like vz home, vp, or accessories we are automatically disincentivised to sell to that customer. We are so worried about hitting those metrics in one sale, we... — read more 

Well this is it. With over twenty years at Verizon I’m saying goodbye due to be severed. I want to thank all of you that post info on these layoffs. It’s normally true. Two layoffs happen every year. Don’t let the trolls on here tell you otherwise... — read more 

Company giving away service and equipment and cut throat prices, while trying to get customers to pay $30 to setup their new equipment that they have been educated on how to setup themelves for past 5 years.....Don't worry the new groundbreaking... — read more 

So many layoffs at AT&T, things are actually way worse over there. I have friends who work there and they are miserable.

VCG needs a new direction and he is the answer.

Let's all vote here and see what people think.

Verizon employee was fired and hired back with back pay https://www.thestand.org/2023/03/join-jesses-return-to-verizon-on-march-20/

Was anyone able to secure a new position before 3/17 dooms day !

We need SMB, fix your PCR. Word to the wise if you have new growth they won’t bother you. So we be selling new consumer versus pushing if you own a business all day!

I'm fairly new to retail but I'm a little confused as to the multitude of metrics that we have to hit, why? Is this normal in the industry and I'm just d-mb?

It's always been part of the problem. They come up with stupid ideas and metrics so the stores find a way to circumvent them.. remember when we multiplied from surveys to everyone just avoided opening accounts or making useless orders that could... — read more 

Enough said? Discuss ..

A friend of mine out West was asked by his management if he would be interested in a package. Anyone heard of anything similar happening this week? If something is coming it's probably early so thinking maybe April?

Apparently, no one will get quota relief if one takes vacation or personal day off. It is like getting punished to take one. How will anyone be able to take days off now? This is very corrupt and unethical. This is absolutely wrong and should be... — read more 

Couple comes in wanting to upgrade phone, add a tablet and a watch. Good promotion for savvy shoppers actually wanting the additional products and can use the service. However after confirming that no insurance, no accessories, and set up/go would... — read more 

Is Hans on the way out ?

So I've been open for about 3 hours now. We went through our rush, understaffed mind you, and we got a car charger to show for it. They give us ridiculous quotas that makes it hard to stay motivated. The entire rush was people wanting tech support... — read more 

Dividend cut coming

When will the money be available in our Fidelity account?

Anyone else get hit with a bunch of 1’s and 2’s?

I am so sick of these switch error transfers. If it says don't transfer to tech don't transfer to tech. Stores. Care, Pact... Let's just call tech and hit their 7day. 🤬 Rant over

Nice. Thanks VZ. Raise my quota by 30% switch takes a sh-t and I'm turning sales away bc I can't accomplish fu-k all.

Has anyone under business been hearing rumors about hybrid being less hybrid? Hearing this for the last week or so, but only on my team. Wondering if it's being said anywhere else