I am a customer service rep and we have a lot of time in between calls now smh is there a plan to ax all of us with so much outsourcing?
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@OP+1m0tm5Cb My advice is apply for other departments. Tech Messaging, Ops, etc. Get out of taking calls while you have time. I worked in Social Media. The amount of posts we received were 2 at a time sometimes 3. Mid 2022 there was 10 min in between posts. End of 2022 10-15 min between posts. Feb 16th we were told to join an emergency meeting. We were told our last day would be March 17th.
All care pilots on hold for rest of the year, something’s up.
Outsourced customer service is atrocious !! I guess doing a “click to call” into the Philippines is the new normal. Hey how bout instead of cutting costs on vital tools that we need to be productive day to day, the stupid CEO down grades his corporate jet or even his Ranger season tickets…this company is now become the laughing stock in the wireless industry…it’s like a circus
Yes, from what I have been told it will be 3rd quarter.
Hopefully, they also lay off PACT but it seems like they just keep adding more work load to cover the SPC.
Really sad.
You have long wait times between calls meanwhile customers complain they wait forever on hold and then finally are connected to someone they cannot understand a word of what they are saying to them. Crazy silly.
Easy answer is yes. Multiple vendors already take these calls and othe vendors are getting trained now for a tech expansion. You probably have 12-18 months. By 2025 vz will be 90% or more outsourced. I see this daily, so yes its coming, maybe less than 12 months.
It's a race to the bottom.
Count on it … its just a matter of time before it happens
It's really not IF but WHEN
This wouldn’t be a surprise. The company saves sooo much money by outsourcing. Plus Tech coach is their “US based support” talk track. All major companies are cutting costs. It only makes sense. If foresee lots of “re-titling” of positions in efforts to also save money.