Cut costs, increase expectations

Tank you for calling Berizon. I will be offering personalised solutions for you today. And by personalised solutions, I'm going to contradict everything the person in-store told you and ruin your account. Then I'm going to transfer you to another Berizon agent that will not know what happened.

And we will do it over and over and over again until you cancel service.

Have I answered all your questions today? Tank you for calling Berizon have a nice day.

Also, we are dumping zagg/OtterBox/Belkin for our screen protectors and going house brand only.

Thanks Hans

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Lmao are they actually dumping otterbox? Sure they may not sell many online but the rubes that actually go to stores love their otterboxes

Nail on the mutha f'n head. I had a customer recently go almost 2 weeks without a working phone. Nothing wrong with the phone. The system just wouldn't activate it. Called in on their behalf...like 30 times. This exact scenario is why. I straight up told the customer why their phone wasn't working. I told them to switch to AT&T if this isn't resolved soon enough.

I heard about the screen protectors today, but we’re keeping belkin, and getting more Verizon branded. Belkin isn’t going away….yet.

yeah the outsourced will be the nail in the coffin and what you say is true. I haven't heard about the screen protectors.

Thread regarding Verizon Wireless layoffs

Cut costs, increase expectations

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